{"id":1679,"date":"2025-05-13T20:46:41","date_gmt":"2025-05-13T15:16:41","guid":{"rendered":"https:\/\/www.smsgatewaycenter.com\/blog\/?post_type=docs&#038;p=1679"},"modified":"2025-05-13T20:46:42","modified_gmt":"2025-05-13T15:16:42","password":"","slug":"can-agents-add-tags-attributes-or-notes-to-customer-conversations","status":"publish","type":"docs","link":"https:\/\/www.smsgatewaycenter.com\/blog\/kb\/can-agents-add-tags-attributes-or-notes-to-customer-conversations\/","title":{"rendered":"Can agents add tags, attributes, or notes to customer conversations?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Yes, during chats, agents can classify customers by adding tags, attributes, and notes. For example, you can tag a customer as \u201cVIP\u201d or add a note about their preferences. These can later be filtered using the chat search option to quickly find specific conversations or customer types.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Yes, during chats, agents can classify customers by adding tags, attributes, and notes. For example, you can tag a customer as \u201cVIP\u201d or add a note about their preferences. These can later be filtered using the chat search option to quickly find specific conversations or customer types.<\/p>\n","protected":false},"author":118,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[1381],"doc_tag":[],"class_list":["post-1679","docs","type-docs","status-publish","hentry","doc_category-agents-chat"],"year_month":"2026-07","word_count":47,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/www.smsgatewaycenter.com\/blog\/author\/admin\/"},"doc_category_info":[{"term_name":"Agents Chat","term_url":"https:\/\/www.smsgatewaycenter.com\/blog\/kb-cat\/agents-chat\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/1679","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/users\/118"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/comments?post=1679"}],"version-history":[{"count":0,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/1679\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/media?parent=1679"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_category?post=1679"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_tag?post=1679"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}