{"id":1687,"date":"2025-05-13T20:56:55","date_gmt":"2025-05-13T15:26:55","guid":{"rendered":"https:\/\/www.smsgatewaycenter.com\/blog\/?post_type=docs&#038;p=1687"},"modified":"2025-05-13T20:56:56","modified_gmt":"2025-05-13T15:26:56","password":"","slug":"why-are-customers-not-responding-to-agent-messages","status":"publish","type":"docs","link":"https:\/\/www.smsgatewaycenter.com\/blog\/kb\/why-are-customers-not-responding-to-agent-messages\/","title":{"rendered":"Why are customers not responding to agent messages?"},"content":{"rendered":"\n<ol class=\"wp-block-list\">\n<li>Check if the customer\u2019s number is registered on WhatsApp and they haven\u2019t opted out.<\/li>\n\n\n\n<li>Ensure your messages are relevant and compliant with WhatsApp\u2019s policies to avoid being blocked.<\/li>\n\n\n\n<li>Use personalized messages or rich media to increase engagement.<\/li>\n\n\n\n<li>Monitor your block rate in analytics\u2014high blocks may indicate a need to adjust your messaging strategy.<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\"><\/ul>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":118,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[1382],"doc_tag":[],"class_list":["post-1687","docs","type-docs","status-publish","hentry","doc_category-troubleshoot-whatsapp-business-api"],"year_month":"2026-07","word_count":57,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/www.smsgatewaycenter.com\/blog\/author\/admin\/"},"doc_category_info":[{"term_name":"Troubleshoot","term_url":"https:\/\/www.smsgatewaycenter.com\/blog\/kb-cat\/troubleshoot-whatsapp-business-api\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/1687","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/users\/118"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/comments?post=1687"}],"version-history":[{"count":0,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/1687\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/media?parent=1687"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_category?post=1687"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_tag?post=1687"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}