{"id":1689,"date":"2025-05-13T21:03:24","date_gmt":"2025-05-13T15:33:24","guid":{"rendered":"https:\/\/www.smsgatewaycenter.com\/blog\/?post_type=docs&#038;p=1689"},"modified":"2025-05-13T21:03:25","modified_gmt":"2025-05-13T15:33:25","password":"","slug":"how-do-i-get-opt-in-consent-from-customers-and-manage-them-for-whatsapp-messaging-using-smsgatewaycenter","status":"publish","type":"docs","link":"https:\/\/www.smsgatewaycenter.com\/blog\/kb\/how-do-i-get-opt-in-consent-from-customers-and-manage-them-for-whatsapp-messaging-using-smsgatewaycenter\/","title":{"rendered":"How do I get opt-in consent from customers and manage them for WhatsApp messaging using SMSGatewayCenter?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">To send proactive business-initiated messages outside the 24-hour Customer Care Window on WhatsApp, you must obtain opt-in consent from customers. SMSGatewayCenter makes it easy to collect and manage these opt-ins while ensuring compliance with WhatsApp\u2019s policies. Here\u2019s how to do it:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Understanding Opt-In Requirements<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">WhatsApp requires businesses to get explicit opt-in consent before messaging customers. This ensures customers receive only useful and expected messages from businesses they want to hear from. Supported opt-in methods include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>SMS<\/li>\n\n\n\n<li>Website forms<\/li>\n\n\n\n<li>In a WhatsApp thread<\/li>\n\n\n\n<li>Over the phone via Interactive Voice Response (IVR) flows<\/li>\n\n\n\n<li>In person or on paper (e.g., signed physical documents)<br>We recommend designing user-friendly opt-in flows to optimize the customer experience.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Adding Opt-Ins on SMSGatewayCenter<\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Access the Add Opt-In Page<\/strong>\n<ul class=\"wp-block-list\">\n<li>Log in to your SMSGatewayCenter account at <a href=\"https:\/\/unify.smsgateway.center\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/unify.smsgateway.center\/<\/a>.<\/li>\n\n\n\n<li>Navigate to the <em>Add Opt-In<\/em> page under the WhatsApp Business API section in your dashboard.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Enter Opt-In Details<\/strong>\n<ul class=\"wp-block-list\">\n<li>Select your WhatsApp Business API (WABA) number from the dropdown list.<\/li>\n\n\n\n<li>In the <em>Mobile Number<\/em> field, add the phone numbers of customers who have opted in. You can add single or multiple numbers, separated by commas or new lines.<\/li>\n\n\n\n<li>Ensure all numbers include the country code prefix (e.g., +91 for India).<\/li>\n\n\n\n<li>Click <em>Save Changes<\/em> to add the numbers to your opt-in list.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h4 class=\"wp-block-heading\">Managing Opt-Ins<\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Access the Manage Page<\/strong>\n<ul class=\"wp-block-list\">\n<li>Go to the <em>Manage<\/em> page in the WhatsApp Business API section of your dashboard to view your opt-in clients list.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Manage Your Opt-In List<\/strong>\n<ul class=\"wp-block-list\">\n<li>View the status of each number (opt-in or opted out).<\/li>\n\n\n\n<li>See the mobile number associated with each opt-in client.<\/li>\n\n\n\n<li>Use the search field to find specific mobile numbers.<\/li>\n\n\n\n<li>Delete any opt-in number if needed.<\/li>\n\n\n\n<li>Manually mark a number as opted out by clicking the <em>Thumbs Down<\/em> button.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">By following these steps, you can ensure compliance with WhatsApp\u2019s opt-in policies while effectively managing your customer communications. For further assistance, contact our support team at contact @ smsgatewaycenter . com or call +912228657726.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>To send proactive business-initiated messages outside the 24-hour Customer Care Window on WhatsApp, you must obtain opt-in consent from customers. SMSGatewayCenter makes it easy to collect and manage these opt-ins while ensuring compliance with WhatsApp\u2019s policies. Here\u2019s how to do it: Understanding Opt-In Requirements WhatsApp requires businesses to get explicit opt-in consent before messaging customers. [&hellip;]<\/p>\n","protected":false},"author":118,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[1327],"doc_tag":[],"class_list":["post-1689","docs","type-docs","status-publish","hentry","doc_category-whatsapp-business-api"],"year_month":"2026-07","word_count":323,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/www.smsgatewaycenter.com\/blog\/author\/admin\/"},"doc_category_info":[{"term_name":"WhatsApp Business API","term_url":"https:\/\/www.smsgatewaycenter.com\/blog\/kb-cat\/whatsapp-business-api\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/1689","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/users\/118"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/comments?post=1689"}],"version-history":[{"count":0,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/1689\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/media?parent=1689"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_category?post=1689"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_tag?post=1689"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}