{"id":1691,"date":"2025-05-13T21:09:00","date_gmt":"2025-05-13T15:39:00","guid":{"rendered":"https:\/\/www.smsgatewaycenter.com\/blog\/?post_type=docs&#038;p=1691"},"modified":"2025-05-13T21:09:01","modified_gmt":"2025-05-13T15:39:01","password":"","slug":"how-do-i-set-up-agent-settings-to-manage-messages-and-alerts-for-my-team-using-smsgatewaycenters-agents-chat-feature","status":"publish","type":"docs","link":"https:\/\/www.smsgatewaycenter.com\/blog\/kb\/how-do-i-set-up-agent-settings-to-manage-messages-and-alerts-for-my-team-using-smsgatewaycenters-agents-chat-feature\/","title":{"rendered":"How do I set up agent settings to manage messages and alerts for my team using SMSGatewayCenter\u2019s Agents Chat feature?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">SMSGatewayCenter\u2019s <strong><a href=\"https:\/\/www.smsgatewaycenter.com\/agents-chat-whatsapp-business-api\/\">Agent Chat<\/a><\/strong> Settings allow you to configure default messages, alerts, and automation for your agents handling <strong><a href=\"https:\/\/www.smsgatewaycenter.com\/whatsapp-business-api\/\">WhatsApp Business API<\/a><\/strong> conversations. Here\u2019s how to set them up:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Steps to Configure Agent Settings<\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Access Agent Settings<\/strong>\n<ul class=\"wp-block-list\">\n<li>Log in to your SMSGatewayCenter account at <a href=\"https:\/\/unify.smsgateway.center\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/unify.smsgateway.center\/<\/a>.<\/li>\n\n\n\n<li>Navigate to the <em>Agents Chat<\/em> section in your dashboard, then go to the <em>Agent Settings<\/em> tab.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Configure the Settings<\/strong><br>Adjust the following fields to customize how your agents and system respond to customer interactions:\n<ul class=\"wp-block-list\">\n<li><em><strong>Auto Assign Agents<\/strong><\/em>: Enable or disable this option. When enabled, the system automatically assigns an agent to a user as soon as they initiate a message.<\/li>\n\n\n\n<li><em><strong>Auto Assign Agent Message<\/strong><\/em>: If Auto Assign Agents is enabled, set a default message to send to the user upon agent assignment (e.g., \u201cHi, an agent will assist you shortly!\u201d).<\/li>\n\n\n\n<li><em><strong>Non-working Business Day Message<\/strong><\/em>: Configure a template to send if users contact you on non-working days (e.g., weekends).<\/li>\n\n\n\n<li><em><strong>After Business Hours Message<\/strong><\/em>: Set a template to send if users message you after business hours (e.g., \u201cWe\u2019re closed now, please reach out tomorrow!\u201d).<\/li>\n\n\n\n<li><em><strong>Agent Unavailable during Business Hours Message<\/strong><\/em>: Define a message to send if an agent is unavailable or busy during business hours (e.g., \u201cAll agents are busy, please wait or try again later.\u201d).<\/li>\n\n\n\n<li><em><strong>Agent New Chat Assigned Notification Template<\/strong><\/em>: Set a message template to notify an agent on their WhatsApp when a new chat is assigned to them by the system or master agent (e.g., \u201cNew chat assigned to you!\u201d).<\/li>\n\n\n\n<li><em><strong>Auto Assign Back to Bot<\/strong><\/em>: Enable or disable this option. When enabled, users are reassigned to a chatbot based on the settings below.<\/li>\n\n\n\n<li><em><strong>Auto Assign Back to Bot Interval<\/strong><\/em>: Specify the time interval (e.g., 10 minutes) after which the system reassigns the user back to the chatbot if there\u2019s no agent response.<\/li>\n\n\n\n<li><em><strong>Assign to Bot Message<\/strong><\/em>: Set a message to send to the user when they are reassigned to the chatbot (e.g., \u201cYou\u2019re now chatting with our bot!\u201d).<\/li>\n\n\n\n<li><em><strong>Agents Business Hours<\/strong><\/em>: Define your agents\u2019 working hours (e.g., Monday to Friday, 9 AM to 6 PM IST) to trigger the appropriate messages based on availability.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Save Your Settings<\/strong>\n<ul class=\"wp-block-list\">\n<li>Review your configurations for accuracy.<\/li>\n\n\n\n<li>Click <em>Save Changes<\/em> to apply the settings.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">These settings help streamline your customer support by automating responses and ensuring users receive timely messages, even when agents are unavailable. For further assistance, contact our support team at contact @ smsgatewaycenter . com or call +912228657726.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>SMSGatewayCenter\u2019s Agent Chat Settings allow you to configure default messages, alerts, and automation for your agents handling WhatsApp Business API conversations. Here\u2019s how to set them up: Steps to Configure Agent Settings These settings help streamline your customer support by automating responses and ensuring users receive timely messages, even when agents are unavailable. For further [&hellip;]<\/p>\n","protected":false},"author":118,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[1381],"doc_tag":[],"class_list":["post-1691","docs","type-docs","status-publish","hentry","doc_category-agents-chat"],"year_month":"2026-07","word_count":409,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/www.smsgatewaycenter.com\/blog\/author\/admin\/"},"doc_category_info":[{"term_name":"Agents Chat","term_url":"https:\/\/www.smsgatewaycenter.com\/blog\/kb-cat\/agents-chat\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/1691","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/users\/118"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/comments?post=1691"}],"version-history":[{"count":0,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/1691\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/media?parent=1691"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_category?post=1691"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_tag?post=1691"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}