{"id":1738,"date":"2025-05-16T09:22:11","date_gmt":"2025-05-16T03:52:11","guid":{"rendered":"https:\/\/www.smsgatewaycenter.com\/blog\/?post_type=docs&#038;p=1738"},"modified":"2025-05-16T09:22:12","modified_gmt":"2025-05-16T03:52:12","password":"","slug":"no-records-uploaded-files-fix","status":"publish","type":"docs","link":"https:\/\/www.smsgatewaycenter.com\/blog\/kb\/no-records-uploaded-files-fix\/","title":{"rendered":"Why do I see \u2018No records found\u2019 in the Uploaded Files section on SMSGatewayCenter, and how can I resolve it?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">If you see a \u201cNo records found\u201d message in the Uploaded Files section on SMSGatewayCenter, it means no files match your search criteria or no files have been uploaded. Here\u2019s how to troubleshoot and resolve the issue:<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Why You Might See \u2018No records found\u2019<\/strong>:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>No Files Uploaded<\/strong>: You haven\u2019t uploaded any files for bulk SMS campaigns yet.<\/li>\n\n\n\n<li><strong>Incorrect Search Criteria<\/strong>: The File Name, Transaction ID, or date range you entered doesn\u2019t match any uploaded files.<\/li>\n\n\n\n<li><strong>Date Range Issue<\/strong>: The selected <em>From Date<\/em> and <em>To Date<\/em> don\u2019t include the upload dates of your files (e.g., searching for May 16, 2025, but files were uploaded on May 1, 2025).<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Steps to Resolve<\/strong>:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Check Your Search Criteria<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Go to the <em>Search Uploaded Files<\/em> section in the <em>Uploaded Files<\/em> tab.<\/li>\n\n\n\n<li>Verify the <em>File Name<\/em> and <em>Transaction ID<\/em> (if entered) are correct.<\/li>\n\n\n\n<li>Adjust the <em>From Date<\/em> and <em>To Date<\/em> to a broader range (e.g., From: May 1, 2025, To: May 16, 2025).<\/li>\n\n\n\n<li>Click the <em>Reset<\/em> button to clear the form and search again with different criteria.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Upload a New File<\/strong>:\n<ul class=\"wp-block-list\">\n<li>If no files have been uploaded, navigate to the <em>Upload Files<\/em> option in the <em>Bulk SMS<\/em> section.<\/li>\n\n\n\n<li>Upload a new file (e.g., a CSV with recipient numbers and messages) to start a campaign.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Verify Upload History<\/strong>:\n<ul class=\"wp-block-list\">\n<li>If you believe files were uploaded, check the <em>Manage Uploaded Files<\/em> table without applying search filters to see all uploaded files.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Best Practices<\/strong>:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Keep a record of Transaction IDs and File Names for easy searching.<\/li>\n\n\n\n<li>Use a wide date range initially to ensure you don\u2019t miss any files.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If you continue to face issues, contact our support team for assistance.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you see a \u201cNo records found\u201d message in the Uploaded Files section on SMSGatewayCenter, it means no files match your search criteria or no files have been uploaded. Here\u2019s how to troubleshoot and resolve the issue: Why You Might See \u2018No records found\u2019: Steps to Resolve: Best Practices: If you continue to face issues, [&hellip;]<\/p>\n","protected":false},"author":118,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[1335],"doc_tag":[],"class_list":["post-1738","docs","type-docs","status-publish","hentry","doc_category-reports"],"year_month":"2026-07","word_count":271,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/www.smsgatewaycenter.com\/blog\/author\/admin\/"},"doc_category_info":[{"term_name":"Reports","term_url":"https:\/\/www.smsgatewaycenter.com\/blog\/kb-cat\/reports\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/1738","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/users\/118"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/comments?post=1738"}],"version-history":[{"count":0,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/1738\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/media?parent=1738"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_category?post=1738"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_tag?post=1738"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}