{"id":1921,"date":"2025-06-24T11:59:11","date_gmt":"2025-06-24T06:29:11","guid":{"rendered":"https:\/\/www.smsgatewaycenter.com\/blog\/?post_type=docs&#038;p=1921"},"modified":"2025-06-24T11:59:12","modified_gmt":"2025-06-24T06:29:12","password":"","slug":"handling-customer-grievances-and-disputes-related-to-fintech-sms","status":"publish","type":"docs","link":"https:\/\/www.smsgatewaycenter.com\/blog\/kb\/handling-customer-grievances-and-disputes-related-to-fintech-sms\/","title":{"rendered":"Handling Customer Grievances and Disputes Related to Fintech SMS"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Prompt resolution of complaints enhances trust and regulatory compliance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Guide:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Provide clear contact channels for SMS-related issues.<\/li>\n\n\n\n<li>Maintain logs of all communications.<\/li>\n\n\n\n<li>Follow up on complaints within stipulated timeframes.<\/li>\n\n\n\n<li>Escalate unresolved issues to regulatory bodies if needed.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Prompt resolution of complaints enhances trust and regulatory compliance. Guide:<\/p>\n","protected":false},"author":118,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[1428],"doc_tag":[],"class_list":["post-1921","docs","type-docs","status-publish","hentry","doc_category-fintech"],"year_month":"2026-07","word_count":37,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/www.smsgatewaycenter.com\/blog\/author\/admin\/"},"doc_category_info":[{"term_name":"Fintech","term_url":"https:\/\/www.smsgatewaycenter.com\/blog\/kb-cat\/fintech\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/1921","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/users\/118"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/comments?post=1921"}],"version-history":[{"count":0,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/1921\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/media?parent=1921"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_category?post=1921"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_tag?post=1921"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}