{"id":2111,"date":"2025-10-23T10:32:30","date_gmt":"2025-10-23T05:02:30","guid":{"rendered":"https:\/\/www.smsgatewaycenter.com\/blog\/?post_type=docs&p=2111"},"modified":"2025-10-23T10:58:41","modified_gmt":"2025-10-23T05:28:41","password":"","slug":"how-do-i-personalize-messages-with-contact-names","status":"publish","type":"docs","link":"https:\/\/www.smsgatewaycenter.com\/blog\/kb\/how-do-i-personalize-messages-with-contact-names\/","title":{"rendered":"How do I personalize messages with contact names?"},"content":{"rendered":"\n

Personalization is available only for Group sending mode<\/strong>.<\/p>\n\n\n\n

Available Placeholders:<\/strong><\/p>\n\n\n\n

    \n
  1. {{NAME}}<\/strong> – Replaced with contact’s name from your group<\/li>\n\n\n\n
  2. {{MOBILE}}<\/strong> – Replaced with contact’s mobile number<\/li>\n<\/ol>\n\n\n\n

    Setup Steps:<\/strong><\/p>\n\n\n\n

      \n
    1. Create\/Use a contact group with proper names<\/li>\n\n\n\n
    2. Select “Groups” as send type<\/li>\n\n\n\n
    3. Choose your contact group(s)<\/li>\n\n\n\n
    4. Use placeholders in your message<\/li>\n<\/ol>\n\n\n\n

      Examples:<\/strong><\/p>\n\n\n\n

      Before Sending:<\/strong><\/p>\n\n\n\n

      Hi {{NAME}}, this is your monthly reminder. \nFor support, call us or SMS {{MOBILE}}.<\/code><\/pre>\n\n\n\n
      After Processing (for contact “John” – 9876543210):<\/strong><\/p>\n\n\n\n
      Hi John, this is your monthly reminder.\nFor support, call us or SMS 9876543210.<\/code><\/pre>\n\n\n\n
      Best Practices:<\/strong><\/p>\n\n\n\n
      \u2705 DO:<\/strong><\/p>\n\n\n\n
        \n
      • Keep placeholder syntax exact: {{NAME}} (all caps, double braces)<\/li>\n\n\n\n
      • Test with a small group first<\/li>\n\n\n\n
      • Ensure all contacts have names in your group<\/li>\n\n\n\n
      • Use professional language<\/li>\n<\/ul>\n\n\n\n
        \u274c DON’T:<\/strong><\/p>\n\n\n\n
          \n
        • Use lowercase: {{name}} won’t work<\/li>\n\n\n\n
        • Use single braces: {NAME} won’t work<\/li>\n\n\n\n
        • Mix up placeholders: {{{NAME}}} won’t work<\/li>\n\n\n\n
        • Use with Batch mode (doesn’t have name data)<\/li>\n<\/ul>\n\n\n\n
          What if a contact has no name?<\/strong><\/p>\n\n\n\n
            \n
          • System uses the placeholder as-is if no name found<\/li>\n\n\n\n
          • Recommendation: Always fill contact names in your groups<\/li>\n<\/ul>\n\n\n\n
            Testing Tip:<\/strong><\/p>\n\n\n\n
              \n
            • Add yourself to the test group<\/li>\n\n\n\n
            • Run a test campaign to see how it looks<\/li>\n\n\n\n
            • Adjust message before rolling out to all customers<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"
              Personalization is available only for Group sending mode. Available Placeholders: Setup Steps: Examples: Before Sending: After Processing (for contact “John” – 9876543210): Best Practices: \u2705 DO: \u274c DON’T: What if a contact has no name? Testing Tip:<\/p>\n","protected":false},"author":118,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[1740],"doc_tag":[],"class_list":["post-2111","docs","type-docs","status-publish","hentry","doc_category-recurring-sms"],"year_month":"2026-07","word_count":191,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/www.smsgatewaycenter.com\/blog\/author\/admin\/"},"doc_category_info":[{"term_name":"Recurring SMS","term_url":"https:\/\/www.smsgatewaycenter.com\/blog\/kb-cat\/recurring-sms\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/2111","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/users\/118"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/comments?post=2111"}],"version-history":[{"count":0,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/2111\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/media?parent=2111"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_category?post=2111"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_tag?post=2111"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}