{"id":2115,"date":"2025-10-23T10:39:55","date_gmt":"2025-10-23T05:09:55","guid":{"rendered":"https:\/\/www.smsgatewaycenter.com\/blog\/?post_type=docs&p=2115"},"modified":"2025-10-23T10:58:18","modified_gmt":"2025-10-23T05:28:18","password":"","slug":"my-recurring-campaign-failed-how-do-i-fix-it","status":"publish","type":"docs","link":"https:\/\/www.smsgatewaycenter.com\/blog\/kb\/my-recurring-campaign-failed-how-do-i-fix-it\/","title":{"rendered":"My recurring campaign failed. How do I fix it?"},"content":{"rendered":"\n

Failed executions can occur for various reasons. Follow this troubleshooting guide:<\/p>\n\n\n\n

Step 1: Check the Error Message<\/strong><\/h3>\n\n\n\n

Go to Reports page and look at the Error Message<\/strong> column.<\/p>\n\n\n\n

Common Errors & Solutions:<\/strong><\/h3>\n\n\n\n

1. “Insufficient Credits”<\/strong><\/h4>\n\n\n\n

Cause:<\/strong> Your account balance is too low<\/p>\n\n\n\n

Solution:<\/strong><\/p>\n\n\n\n

    \n
  • Add credits to your account<\/li>\n\n\n\n
  • Campaign will retry on next scheduled execution<\/li>\n\n\n\n
  • Consider setting up low balance alerts<\/li>\n<\/ul>\n\n\n\n
    \n\n\n\n

    2. “Invalid Sender ID” or “Sender ID not active”<\/strong><\/h4>\n\n\n\n

    Cause:<\/strong><\/p>\n\n\n\n

      \n
    • Sender ID was deleted<\/li>\n\n\n\n
    • Sender ID was deactivated by admin<\/li>\n\n\n\n
    • Sender ID expired<\/li>\n<\/ul>\n\n\n\n

      Solution:<\/strong><\/p>\n\n\n\n

        \n
      • Go to Sender ID<\/strong> page<\/li>\n\n\n\n
      • Verify sender ID status<\/li>\n\n\n\n
      • Edit recurring campaign to use active sender ID<\/li>\n\n\n\n
      • Wait for next execution<\/li>\n<\/ul>\n\n\n\n
        \n\n\n\n

        3. “No contacts found in selected groups”<\/strong><\/h4>\n\n\n\n

        Cause:<\/strong><\/p>\n\n\n\n

          \n
        • Groups are empty<\/li>\n\n\n\n
        • All contacts were removed<\/li>\n\n\n\n
        • Groups were deleted<\/li>\n<\/ul>\n\n\n\n

          Solution:<\/strong><\/p>\n\n\n\n

            \n
          • Go to Group Management \u2192 Contacts<\/strong><\/li>\n\n\n\n
          • Add contacts to the group<\/li>\n\n\n\n
          • Or select different groups in campaign settings<\/li>\n<\/ul>\n\n\n\n
            \n\n\n\n

            4. “DLT Template ID invalid”<\/strong><\/h4>\n\n\n\n

            Cause:<\/strong><\/p>\n\n\n\n

              \n
            • Template was rejected<\/li>\n\n\n\n
            • Template ID doesn’t match message<\/li>\n\n\n\n
            • Template expired<\/li>\n<\/ul>\n\n\n\n

              Solution:<\/strong><\/p>\n\n\n\n

                \n
              • Verify template status in Message Templates<\/strong><\/li>\n\n\n\n
              • Get new approval if needed<\/li>\n\n\n\n
              • Update campaign with correct template ID<\/li>\n<\/ul>\n\n\n\n
                \n\n\n\n

                5. “API request failed” or “Connection timeout”<\/strong><\/h4>\n\n\n\n

                Cause:<\/strong><\/p>\n\n\n\n

                  \n
                • Temporary server issue<\/li>\n\n\n\n
                • Network connectivity problem<\/li>\n<\/ul>\n\n\n\n

                  Solution:<\/strong><\/p>\n\n\n\n

                    \n
                  • Usually resolves automatically<\/li>\n\n\n\n
                  • Campaign will retry on next schedule<\/li>\n\n\n\n
                  • Contact support if persistent<\/li>\n<\/ul>\n\n\n\n
                    \n\n\n\n

                    6. “User not found” or “Authentication failed”<\/strong><\/h4>\n\n\n\n

                    Cause:<\/strong><\/p>\n\n\n\n

                      \n
                    • Account issue<\/li>\n\n\n\n
                    • Possible account suspension<\/li>\n<\/ul>\n\n\n\n

                      Solution:<\/strong><\/p>\n\n\n\n

                        \n
                      • Contact support immediately<\/li>\n\n\n\n
                      • Check account status<\/li>\n<\/ul>\n\n\n\n
                        \n\n\n\n

                        Step 2: Check Campaign Settings<\/strong><\/h3>\n\n\n\n
                          \n
                        1. Verify Status:<\/strong> Ensure campaign is “Enabled”<\/li>\n\n\n\n
                        2. Check Schedule:<\/strong> Confirm dates are correct<\/li>\n\n\n\n
                        3. Review Recipients:<\/strong> Ensure groups\/numbers are valid<\/li>\n\n\n\n
                        4. Test Manually:<\/strong> Try sending regular SMS with same settings<\/li>\n<\/ol>\n\n\n\n

                          Step 3: Review Recent Changes<\/strong><\/h3>\n\n\n\n

                          Did you recently:<\/p>\n\n\n\n

                            \n
                          • Delete or modify groups?<\/li>\n\n\n\n
                          • Change sender ID?<\/li>\n\n\n\n
                          • Update DLT templates?<\/li>\n\n\n\n
                          • Modify message content?<\/li>\n<\/ul>\n\n\n\n

                            Revert changes or update campaign accordingly.<\/p>\n\n\n\n

                            Step 4: Test with Small Group<\/strong><\/h3>\n\n\n\n
                              \n
                            1. Create a test group with your own number<\/li>\n\n\n\n
                            2. Clone the failing campaign<\/li>\n\n\n\n
                            3. Use test group<\/li>\n\n\n\n
                            4. Check if it works<\/li>\n<\/ol>\n\n\n\n

                              Step 5: Contact Support<\/strong><\/h3>\n\n\n\n

                              If issue persists after trying above:<\/p>\n\n\n\n

                                \n
                              • Note the Transaction ID<\/strong> from report<\/li>\n\n\n\n
                              • Screenshot the error message<\/li>\n\n\n\n
                              • Contact support with:<\/li>\n\n\n\n
                              • Campaign name<\/li>\n\n\n\n
                              • Transaction ID<\/li>\n\n\n\n
                              • Error message<\/li>\n\n\n\n
                              • What you’ve tried<\/li>\n<\/ul>\n\n\n\n

                                Preventive Measures:<\/strong><\/p>\n\n\n\n

                                \u2705 Keep sufficient credit balance
                                \u2705 Monitor sender ID status regularly
                                \u2705 Keep groups updated
                                \u2705 Set up email alerts
                                \u2705 Check reports after each execution<\/p>\n","protected":false},"excerpt":{"rendered":"

                                Failed executions can occur for various reasons. Follow this troubleshooting guide: Step 1: Check the Error Message Go to Reports page and look at the Error Message column. Common Errors & Solutions: 1. “Insufficient Credits” Cause: Your account balance is too low Solution: 2. “Invalid Sender ID” or “Sender ID not active” Cause: Solution: 3. […]<\/p>\n","protected":false},"author":118,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[1740],"doc_tag":[],"class_list":["post-2115","docs","type-docs","status-publish","hentry","doc_category-recurring-sms"],"year_month":"2026-07","word_count":353,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/www.smsgatewaycenter.com\/blog\/author\/admin\/"},"doc_category_info":[{"term_name":"Recurring SMS","term_url":"https:\/\/www.smsgatewaycenter.com\/blog\/kb-cat\/recurring-sms\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/2115","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/users\/118"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/comments?post=2115"}],"version-history":[{"count":0,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/2115\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/media?parent=2115"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_category?post=2115"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_tag?post=2115"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}