{"id":2148,"date":"2025-11-15T15:36:26","date_gmt":"2025-11-15T10:06:26","guid":{"rendered":"https:\/\/www.smsgatewaycenter.com\/blog\/?post_type=docs&#038;p=2148"},"modified":"2025-11-15T15:36:28","modified_gmt":"2025-11-15T10:06:28","password":"","slug":"how-to-setup-whatsapp-default-response-configuration","status":"publish","type":"docs","link":"https:\/\/www.smsgatewaycenter.com\/blog\/kb\/how-to-setup-whatsapp-default-response-configuration\/","title":{"rendered":"How to Set Up WhatsApp Default Response Configuration"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">This guide will walk you through the complete process of setting up your WhatsApp Default Response Configuration. This is a mandatory setup that ensures your business can automatically respond to customer-initiated conversations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Prerequisites:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Active WhatsApp Business Account<\/li>\n\n\n\n<li>WABA connection already configured in your account<\/li>\n\n\n\n<li>Access to WhatsApp plugin in your user panel<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 1: Access Default Response Configuration<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Log in to your SMS Gateway Center user panel<\/li>\n\n\n\n<li>Navigate to&nbsp;<strong>WhatsApp<\/strong>&nbsp;plugin from the main menu<\/li>\n\n\n\n<li>Click on&nbsp;<strong>Default Response Configuration<\/strong><\/li>\n\n\n\n<li>You&#8217;ll see two options:\n<ul class=\"wp-block-list\">\n<li><strong>Add<\/strong>&nbsp;&#8211; To create a new configuration<\/li>\n\n\n\n<li><strong>Manage<\/strong>&nbsp;&#8211; To view and manage existing configurations<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 2: Select WABA Number<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click on&nbsp;<strong>Add<\/strong>&nbsp;button or navigate to the create page<\/li>\n\n\n\n<li>In the&nbsp;<strong>WABA Number<\/strong>&nbsp;dropdown, select the WhatsApp Business Account number for which you want to configure the default response<\/li>\n\n\n\n<li><strong>Important:<\/strong>&nbsp;You can only select WABA numbers that belong to your account<\/li>\n\n\n\n<li>If you don&#8217;t see any WABA numbers, ensure your WhatsApp connections are properly configured<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 3: Choose Default Message Type<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>In the&nbsp;<strong>Default Message Type<\/strong>&nbsp;dropdown, select the type of message you want to send as default response<\/li>\n\n\n\n<li>Available message types include:\n<ul class=\"wp-block-list\">\n<li><strong>Normal Text<\/strong>&nbsp;&#8211; Simple text message<\/li>\n\n\n\n<li><strong>Media (Image\/Video\/Document\/Audio)<\/strong>&nbsp;&#8211; Rich media messages<\/li>\n\n\n\n<li><strong>Buttons<\/strong>&nbsp;&#8211; Interactive button messages<\/li>\n\n\n\n<li><strong>List<\/strong>&nbsp;&#8211; Interactive list messages<\/li>\n\n\n\n<li><strong>Location<\/strong>&nbsp;&#8211; Location sharing<\/li>\n\n\n\n<li>And more message types based on your plan<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Note:<\/strong>&nbsp;Interactive List and Talk to Agent options are not available for default responses<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 4: Configure Message Content<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>After selecting the message type, relevant fields will appear based on your selection<\/li>\n\n\n\n<li>Fill in all required fields:\n<ul class=\"wp-block-list\">\n<li>For&nbsp;<strong>Text Messages:<\/strong>&nbsp;Enter your message content<\/li>\n\n\n\n<li>For&nbsp;<strong>Media Messages:<\/strong>&nbsp;Upload image\/video\/document and add caption<\/li>\n\n\n\n<li>For&nbsp;<strong>Buttons:<\/strong>&nbsp;Add button text and payloads<\/li>\n\n\n\n<li>For&nbsp;<strong>Lists:<\/strong>&nbsp;Configure list items and sections<\/li>\n\n\n\n<li>Use the&nbsp;<strong>Placeholder Name Card<\/strong>&nbsp;feature to personalize messages<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Use the&nbsp;<strong>Preview Panel<\/strong>&nbsp;on the right side to see how your message will appear to customers<\/li>\n\n\n\n<li>The preview updates in real-time as you make changes<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 5: Configure Optional Webhook (Optional)<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>In the&nbsp;<strong>Default Message Webhook<\/strong>&nbsp;field, enter your webhook URL (optional)<\/li>\n\n\n\n<li>Format:&nbsp;<code>https:\/\/example.com\/myscript\/<\/code><\/li>\n\n\n\n<li>This webhook will be triggered when the default response is sent<\/li>\n\n\n\n<li>Use webhooks to:\n<ul class=\"wp-block-list\">\n<li>Log default response events<\/li>\n\n\n\n<li>Trigger additional business logic<\/li>\n\n\n\n<li>Integrate with CRM systems<\/li>\n\n\n\n<li>Track customer interactions<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 6: View Sample Messages (Optional)<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click the&nbsp;<strong>View Sample<\/strong>&nbsp;button to see example default response messages<\/li>\n\n\n\n<li>Review the sample content to get ideas for your own messages<\/li>\n\n\n\n<li>You can copy sample content using the copy icon<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 7: Save Configuration<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Review all your settings in the preview panel<\/li>\n\n\n\n<li>Click&nbsp;<strong>Save Changes<\/strong>&nbsp;button<\/li>\n\n\n\n<li>Wait for the success confirmation message<\/li>\n\n\n\n<li>You&#8217;ll be redirected to the Manage page where you can see your configuration<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 8: Verify Configuration<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Navigate to&nbsp;<strong>Manage<\/strong>&nbsp;page<\/li>\n\n\n\n<li>Your new default response configuration should appear in the list<\/li>\n\n\n\n<li>The table shows:\n<ul class=\"wp-block-list\">\n<li><strong>ID:<\/strong>&nbsp;Configuration ID<\/li>\n\n\n\n<li><strong>WABA Number:<\/strong>&nbsp;Selected WABA number<\/li>\n\n\n\n<li><strong>Default Message Type:<\/strong>&nbsp;Type of message configured<\/li>\n\n\n\n<li><strong>Default Message:<\/strong>&nbsp;Preview of the message content<\/li>\n\n\n\n<li><strong>Action:<\/strong>&nbsp;Edit or Delete options<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Best Practices:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Keep Messages Clear and Concise:<\/strong>&nbsp;Default responses should be brief and informative<\/li>\n\n\n\n<li><strong>Use Professional Tone:<\/strong>&nbsp;Maintain a professional yet friendly tone<\/li>\n\n\n\n<li><strong>Include Next Steps:<\/strong>&nbsp;Guide customers on what to do next<\/li>\n\n\n\n<li><strong>Test Before Going Live:<\/strong>&nbsp;Use the preview feature extensively<\/li>\n\n\n\n<li><strong>Update Regularly:<\/strong>&nbsp;Keep default responses relevant and updated<\/li>\n\n\n\n<li><strong>Monitor Performance:<\/strong>&nbsp;Track how customers interact with default responses<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Common Issues and Solutions:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Issue:<\/strong>&nbsp;&#8220;No Waba connections found&#8221; error<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Solution:<\/strong>&nbsp;Ensure your WhatsApp connections are properly configured in the Connections section<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Issue:<\/strong>&nbsp;&#8220;Selected Waba Number does not belong to you&#8221;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Solution:<\/strong>&nbsp;Verify you&#8217;re selecting a WABA number from your own account<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Issue:<\/strong>&nbsp;Message type fields not appearing<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Solution:<\/strong>&nbsp;Ensure JavaScript is enabled and page is fully loaded<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Issue:<\/strong>&nbsp;Preview not updating<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Solution:<\/strong>&nbsp;Clear browser cache and refresh the page<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Next Steps:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After setting up your default response, learn about managing and updating configurations in our &#8220;Managing Default Response Configurations&#8221; guide.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This guide will walk you through the complete process of setting up your WhatsApp Default Response Configuration. This is a mandatory setup that ensures your business can automatically respond to customer-initiated conversations. Prerequisites: Step 1: Access Default Response Configuration Step 2: Select WABA Number Step 3: Choose Default Message Type Step 4: Configure Message Content [&hellip;]<\/p>\n","protected":false},"author":118,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[1795],"doc_tag":[],"class_list":["post-2148","docs","type-docs","status-publish","hentry","doc_category-default-response"],"year_month":"2026-07","word_count":699,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/www.smsgatewaycenter.com\/blog\/author\/admin\/"},"doc_category_info":[{"term_name":"Default Response","term_url":"https:\/\/www.smsgatewaycenter.com\/blog\/kb-cat\/default-response\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/2148","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/users\/118"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/comments?post=2148"}],"version-history":[{"count":0,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/2148\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/media?parent=2148"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_category?post=2148"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_tag?post=2148"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}