{"id":2254,"date":"2026-03-10T01:38:55","date_gmt":"2026-03-09T20:08:55","guid":{"rendered":"https:\/\/www.smsgatewaycenter.com\/blog\/?post_type=docs&#038;p=2254"},"modified":"2026-03-10T01:38:55","modified_gmt":"2026-03-09T20:08:55","password":"","slug":"what-is-the-agent-transfer-node","status":"publish","type":"docs","link":"https:\/\/www.smsgatewaycenter.com\/blog\/kb\/what-is-the-agent-transfer-node\/","title":{"rendered":"What is the Agent Transfer node?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The&nbsp;<strong>Agent Transfer<\/strong>&nbsp;node hands the conversation to a human agent. In Configure you select an&nbsp;<strong>agent<\/strong>&nbsp;from a dropdown (only active human agents; AUTOBOT\/Bot excluded). The node stores the selected agent id\/name and is used when you want to escalate from bot to live chat. Configure it after the condition or step that decides when to transfer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The&nbsp;Agent Transfer&nbsp;node hands the conversation to a human agent. In Configure you select an&nbsp;agent&nbsp;from a dropdown (only active human agents; AUTOBOT\/Bot excluded). The node stores the selected agent id\/name and is used when you want to escalate from bot to live chat. Configure it after the condition or step that decides when to transfer.<\/p>\n","protected":false},"author":118,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[1964],"doc_tag":[],"class_list":["post-2254","docs","type-docs","status-publish","hentry","doc_category-workflow-builder"],"year_month":"2026-07","word_count":64,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/www.smsgatewaycenter.com\/blog\/author\/admin\/"},"doc_category_info":[{"term_name":"Workflow Builder","term_url":"https:\/\/www.smsgatewaycenter.com\/blog\/kb-cat\/workflow-builder\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/2254","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/users\/118"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/comments?post=2254"}],"version-history":[{"count":0,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/2254\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/media?parent=2254"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_category?post=2254"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_tag?post=2254"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}