{"id":2268,"date":"2026-03-24T02:17:18","date_gmt":"2026-03-23T20:47:18","guid":{"rendered":"https:\/\/www.smsgatewaycenter.com\/blog\/?post_type=docs&#038;p=2268"},"modified":"2026-03-24T02:17:18","modified_gmt":"2026-03-23T20:47:18","password":"","slug":"how-do-i-create-a-customer-onboarding-sequence","status":"publish","type":"docs","link":"https:\/\/www.smsgatewaycenter.com\/blog\/kb\/how-do-i-create-a-customer-onboarding-sequence\/","title":{"rendered":"How do I create a customer onboarding sequence?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Use a&nbsp;<strong>Scheduled<\/strong>&nbsp;or&nbsp;<strong>Incoming Message<\/strong>&nbsp;trigger, then&nbsp;<strong>Send Sequence<\/strong>&nbsp;or multiple&nbsp;<strong>Send WhatsApp<\/strong>&nbsp;nodes with&nbsp;<strong>Delay<\/strong>&nbsp;in between: e.g. Welcome (0 min), Getting Started (5 min), Support (1 hour). Use variables like&nbsp;<code>{{customer_name}}<\/code>. End with&nbsp;<strong>Manage Tags<\/strong>&nbsp;(e.g. \u201cOnboarded\u201d). Set delays in seconds in the Delay node or in the sequence config. Activate when ready.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Use a&nbsp;Scheduled&nbsp;or&nbsp;Incoming Message&nbsp;trigger, then&nbsp;Send Sequence&nbsp;or multiple&nbsp;Send WhatsApp&nbsp;nodes with&nbsp;Delay&nbsp;in between: e.g. Welcome (0 min), Getting Started (5 min), Support (1 hour). Use variables like&nbsp;{{customer_name}}. End with&nbsp;Manage Tags&nbsp;(e.g. \u201cOnboarded\u201d). Set delays in seconds in the Delay node or in the sequence config. Activate when ready.<\/p>\n","protected":false},"author":118,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[1964],"doc_tag":[],"class_list":["post-2268","docs","type-docs","status-publish","hentry","doc_category-workflow-builder"],"year_month":"2026-07","word_count":69,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/www.smsgatewaycenter.com\/blog\/author\/admin\/"},"doc_category_info":[{"term_name":"Workflow Builder","term_url":"https:\/\/www.smsgatewaycenter.com\/blog\/kb-cat\/workflow-builder\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/2268","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/users\/118"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/comments?post=2268"}],"version-history":[{"count":0,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/2268\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/media?parent=2268"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_category?post=2268"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_tag?post=2268"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}