{"id":2274,"date":"2026-03-30T02:21:10","date_gmt":"2026-03-29T20:51:10","guid":{"rendered":"https:\/\/www.smsgatewaycenter.com\/blog\/?post_type=docs&#038;p=2274"},"modified":"2026-03-30T02:21:10","modified_gmt":"2026-03-29T20:51:10","password":"","slug":"why-are-my-templates-not-loading-in-the-workflow","status":"publish","type":"docs","link":"https:\/\/www.smsgatewaycenter.com\/blog\/kb\/why-are-my-templates-not-loading-in-the-workflow\/","title":{"rendered":"Why are my templates not loading in the workflow?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Confirm that you have\u00a0<strong>active<\/strong>\u00a0WhatsApp (Meta) templates in the same account\/WABA. Check\u00a0<strong>WhatsApp \u2192 Templates<\/strong>\u00a0(or equivalent) for status. For\u00a0<strong>Send WhatsApp<\/strong>\u00a0or\u00a0<strong>Message Template<\/strong>\u00a0nodes, ensure the correct\u00a0<strong>Message Type<\/strong>\u00a0(Auto Response vs Template) is selected and the right template dropdown is used. If the list is empty, verify permissions and that the workflow builder is loading templates from the correct API.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Confirm that you have\u00a0active\u00a0WhatsApp (Meta) templates in the same account\/WABA. Check\u00a0WhatsApp \u2192 Templates\u00a0(or equivalent) for status. For\u00a0Send WhatsApp\u00a0or\u00a0Message Template\u00a0nodes, ensure the correct\u00a0Message Type\u00a0(Auto Response vs Template) is selected and the right template dropdown is used. If the list is empty, verify permissions and that the workflow builder is loading templates from the correct API.<\/p>\n","protected":false},"author":118,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[1964],"doc_tag":[],"class_list":["post-2274","docs","type-docs","status-publish","hentry","doc_category-workflow-builder"],"year_month":"2026-07","word_count":64,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/www.smsgatewaycenter.com\/blog\/author\/admin\/"},"doc_category_info":[{"term_name":"Workflow Builder","term_url":"https:\/\/www.smsgatewaycenter.com\/blog\/kb-cat\/workflow-builder\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/2274","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/users\/118"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/comments?post=2274"}],"version-history":[{"count":0,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/2274\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/media?parent=2274"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_category?post=2274"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_tag?post=2274"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}