{"id":2280,"date":"2026-04-05T02:24:57","date_gmt":"2026-04-04T20:54:57","guid":{"rendered":"https:\/\/www.smsgatewaycenter.com\/blog\/?post_type=docs&#038;p=2280"},"modified":"2026-04-05T02:24:57","modified_gmt":"2026-04-04T20:54:57","password":"","slug":"can-i-use-whatsapp-flows-and-workflow-builder-together","status":"publish","type":"docs","link":"https:\/\/www.smsgatewaycenter.com\/blog\/kb\/can-i-use-whatsapp-flows-and-workflow-builder-together\/","title":{"rendered":"Can I use WhatsApp Flows and Workflow Builder together?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">They are separate features.&nbsp;<strong>Workflow Builder<\/strong>&nbsp;is for automated journeys (triggers, messages, collect input, conditions, API, agent transfer).&nbsp;<strong>WhatsApp Flows<\/strong>&nbsp;(wa_flow) is for building multi-screen forms (screens, components, Flow JSON for Meta). Use Workflow Builder for conversation flows and automation; use WhatsApp Flows when you need native Flow forms (e.g. checkout, registration) inside WhatsApp. Both are under the WhatsApp module with different entry points.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>They are separate features.&nbsp;Workflow Builder&nbsp;is for automated journeys (triggers, messages, collect input, conditions, API, agent transfer).&nbsp;WhatsApp Flows&nbsp;(wa_flow) is for building multi-screen forms (screens, components, Flow JSON for Meta). Use Workflow Builder for conversation flows and automation; use WhatsApp Flows when you need native Flow forms (e.g. checkout, registration) inside WhatsApp. Both are under the WhatsApp [&hellip;]<\/p>\n","protected":false},"author":118,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[1964],"doc_tag":[],"class_list":["post-2280","docs","type-docs","status-publish","hentry","doc_category-workflow-builder"],"year_month":"2026-07","word_count":70,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/www.smsgatewaycenter.com\/blog\/author\/admin\/"},"doc_category_info":[{"term_name":"Workflow Builder","term_url":"https:\/\/www.smsgatewaycenter.com\/blog\/kb-cat\/workflow-builder\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/2280","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/users\/118"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/comments?post=2280"}],"version-history":[{"count":0,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/2280\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/media?parent=2280"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_category?post=2280"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_tag?post=2280"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}