{"id":2475,"date":"2026-06-29T20:37:20","date_gmt":"2026-06-29T15:07:20","guid":{"rendered":"https:\/\/www.smsgatewaycenter.com\/blog\/?post_type=docs&p=2475"},"modified":"2026-06-29T20:37:21","modified_gmt":"2026-06-29T15:07:21","password":"","slug":"how-do-i-get-multi-channel-fallback-enabled-on-my-account","status":"publish","type":"docs","link":"https:\/\/www.smsgatewaycenter.com\/blog\/kb\/how-do-i-get-multi-channel-fallback-enabled-on-my-account\/","title":{"rendered":"How do I get Multi-Channel Fallback enabled on my account?"},"content":{"rendered":"\n

Multi-Channel Fallback must be turned on for your user account by your platform administrator (Failover \/ master failover flag). If it is not enabled, the Fallback menu shows an information screen asking you to contact Sales.<\/p>\n\n\n\n

Checklist before you can create flows<\/h2>\n\n\n\n
    \n
  1. Failover enabled<\/strong>\u00a0on your user account (admin setting).<\/li>\n\n\n\n
  2. At least two channels<\/strong>\u00a0(SMS, WhatsApp, or RCS) licensed and allowed for your login.<\/li>\n\n\n\n
  3. Approved templates<\/strong>\u00a0ready for each channel you plan to use.<\/li>\n\n\n\n
  4. Failover service configured<\/strong>\u00a0on the platform (handled by your provider if you see a \u201cservice not configured\u201d message).<\/li>\n<\/ol>\n\n\n\n

    What to do as a user<\/h2>\n\n\n\n
      \n
    1. Log in and open\u00a0Fallback<\/strong>.<\/li>\n\n\n\n
    2. If you see \u201cNot enabled on your account,\u201d contact your Sales or account administrator.<\/li>\n\n\n\n
    3. Ask them to enable Failover and confirm SMS, WhatsApp, and\/or RCS are assigned to your user.<\/li>\n\n\n\n
    4. Once enabled, return to\u00a0Fallback \u2192 Template Mapping \u2192 Create<\/strong>.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

      Multi-Channel Fallback must be turned on for your user account by your platform administrator (Failover \/ master failover flag). If it is not enabled, the Fallback menu shows an information screen asking you to contact Sales. Checklist before you can create flows What to do as a user<\/p>\n","protected":false},"author":118,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[1979],"doc_tag":[],"class_list":["post-2475","docs","type-docs","status-publish","hentry","doc_category-multi-channel-fallback"],"year_month":"2026-06","word_count":141,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/www.smsgatewaycenter.com\/blog\/author\/admin\/"},"doc_category_info":[{"term_name":"Multi-Channel Fallback","term_url":"https:\/\/www.smsgatewaycenter.com\/blog\/kb-cat\/multi-channel-fallback\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/2475","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/users\/118"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/comments?post=2475"}],"version-history":[{"count":0,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/2475\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/media?parent=2475"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_category?post=2475"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_tag?post=2475"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}