{"id":2477,"date":"2026-06-29T20:42:54","date_gmt":"2026-06-29T15:12:54","guid":{"rendered":"https:\/\/www.smsgatewaycenter.com\/blog\/?post_type=docs&#038;p=2477"},"modified":"2026-06-29T20:42:55","modified_gmt":"2026-06-29T15:12:55","password":"","slug":"how-do-i-set-the-channel-order-in-a-fallback-flow","status":"publish","type":"docs","link":"https:\/\/www.smsgatewaycenter.com\/blog\/kb\/how-do-i-set-the-channel-order-in-a-fallback-flow\/","title":{"rendered":"How do I set the channel order in a fallback flow?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">After you select channels with checkboxes, they appear in the&nbsp;<strong>Fallback sequence (flow)<\/strong>&nbsp;area. Drag and drop the steps to reorder. The top step is tried first; the bottom step is the last attempt.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Rules<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order matters: SMS \u2192 WhatsApp \u2192 RCS is different from WhatsApp \u2192 SMS.<\/li>\n\n\n\n<li>Each channel can appear only\u00a0<strong>once<\/strong>\u00a0in a flow.<\/li>\n\n\n\n<li>The\u00a0<strong>first channel<\/strong>\u00a0is the\u00a0<strong>source template<\/strong>\u00a0for variable mapping.<\/li>\n\n\n\n<li>The\u00a0<strong>last channel<\/strong>\u00a0has no \u201cnext step\u201d\u2014trigger error codes are not shown for it.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Choosing the right order<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>SMS first:<\/strong>\u00a0Best when SMS is cheapest or fastest for your audience.<\/li>\n\n\n\n<li><strong>WhatsApp first:<\/strong>\u00a0When most users are WhatsApp-active and templates are approved.<\/li>\n\n\n\n<li><strong>RCS last:<\/strong>\u00a0Often used as a final rich-message attempt after SMS and WhatsApp.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>After you select channels with checkboxes, they appear in the&nbsp;Fallback sequence (flow)&nbsp;area. Drag and drop the steps to reorder. The top step is tried first; the bottom step is the last attempt. Rules Choosing the right order<\/p>\n","protected":false},"author":118,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[1979],"doc_tag":[],"class_list":["post-2477","docs","type-docs","status-publish","hentry","doc_category-multi-channel-fallback"],"year_month":"2026-06","word_count":121,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/www.smsgatewaycenter.com\/blog\/author\/admin\/"},"doc_category_info":[{"term_name":"Multi-Channel Fallback","term_url":"https:\/\/www.smsgatewaycenter.com\/blog\/kb-cat\/multi-channel-fallback\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/2477","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/users\/118"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/comments?post=2477"}],"version-history":[{"count":0,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/2477\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/media?parent=2477"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_category?post=2477"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_tag?post=2477"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}