{"id":2478,"date":"2026-06-29T20:44:25","date_gmt":"2026-06-29T15:14:25","guid":{"rendered":"https:\/\/www.smsgatewaycenter.com\/blog\/?post_type=docs&#038;p=2478"},"modified":"2026-06-29T20:44:26","modified_gmt":"2026-06-29T15:14:26","password":"","slug":"do-i-need-a-separate-template-for-each-channel-in-fallback","status":"publish","type":"docs","link":"https:\/\/www.smsgatewaycenter.com\/blog\/kb\/do-i-need-a-separate-template-for-each-channel-in-fallback\/","title":{"rendered":"Do I need a separate template for each channel in Fallback?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Yes.<\/strong>\u00a0Every channel in your fallback sequence needs its own approved template. You cannot reuse one SMS template on WhatsApp or RCS-the formats and approval rules differ per channel.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Per channel<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Channel<\/th><th>What you select<\/th><th>Notes<\/th><\/tr><\/thead><tbody><tr><td>SMS<\/td><td>Message template + Sender ID<\/td><td>DLT-approved templates in India; variables often use&nbsp;<code>{#var#}<\/code>&nbsp;style.<\/td><\/tr><tr><td>WhatsApp<\/td><td>WhatsApp Business template<\/td><td>Must be approved by Meta; variables often&nbsp;<code>{{1}}<\/code>,&nbsp;<code>{{2}}<\/code>.<\/td><\/tr><tr><td>RCS<\/td><td>RCS template<\/td><td>Rich cards \/ media per your RCS template setup.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Keeping the message consistent<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Wording can differ per channel, but the&nbsp;<strong>meaning<\/strong>&nbsp;should match (same OTP, same order ID). Use&nbsp;<strong>variable mapping<\/strong>&nbsp;so dynamic values (OTP, name, amount) carry from the first channel to the others automatically.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Before you save<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Every step in the sequence must have a template selected. Preview is disabled until all steps have templates.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Yes.\u00a0Every channel in your fallback sequence needs its own approved template. You cannot reuse one SMS template on WhatsApp or RCS-the formats and approval rules differ per channel. Per channel Channel What you select Notes SMS Message template + Sender ID DLT-approved templates in India; variables often use&nbsp;{#var#}&nbsp;style. WhatsApp WhatsApp Business template Must be approved [&hellip;]<\/p>\n","protected":false},"author":118,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[1979],"doc_tag":[],"class_list":["post-2478","docs","type-docs","status-publish","hentry","doc_category-multi-channel-fallback"],"year_month":"2026-06","word_count":129,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/www.smsgatewaycenter.com\/blog\/author\/admin\/"},"doc_category_info":[{"term_name":"Multi-Channel Fallback","term_url":"https:\/\/www.smsgatewaycenter.com\/blog\/kb-cat\/multi-channel-fallback\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/2478","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/users\/118"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/comments?post=2478"}],"version-history":[{"count":0,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/2478\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/media?parent=2478"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_category?post=2478"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_tag?post=2478"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}