{"id":2483,"date":"2026-06-29T20:57:38","date_gmt":"2026-06-29T15:27:38","guid":{"rendered":"https:\/\/www.smsgatewaycenter.com\/blog\/?post_type=docs&#038;p=2483"},"modified":"2026-06-29T20:57:40","modified_gmt":"2026-06-29T15:27:40","password":"","slug":"why-is-the-create-button-missing-on-my-fallback-page","status":"publish","type":"docs","link":"https:\/\/www.smsgatewaycenter.com\/blog\/kb\/why-is-the-create-button-missing-on-my-fallback-page\/","title":{"rendered":"Why is the Create button missing on my Fallback page?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The Create button appears only when Failover is enabled on your account, the failover service is configured, and you have&nbsp;<strong>at least two<\/strong>&nbsp;eligible channels (SMS, WhatsApp, or RCS) both licensed and allowed for your login.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Common reasons<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>What you see<\/th><th>What to do<\/th><\/tr><\/thead><tbody><tr><td>\u201cNot enabled on your account\u201d \/ Sales message<\/td><td>Ask administrator to enable&nbsp;<strong>Failover<\/strong>&nbsp;on your user account.<\/td><\/tr><tr><td>Only one channel listed<\/td><td>Request access to a second product (e.g. WhatsApp or RCS) on your account.<\/td><\/tr><tr><td>Warning about licensed \/ allowed products<\/td><td>Administrator must assign both products in global allowed products for your user.<\/td><\/tr><tr><td>Service not configured<\/td><td>Contact platform support\u2014failover service URL may need setup.<\/td><\/tr><\/tbody><\/table><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>The Create button appears only when Failover is enabled on your account, the failover service is configured, and you have&nbsp;at least two&nbsp;eligible channels (SMS, WhatsApp, or RCS) both licensed and allowed for your login. Common reasons What you see What to do \u201cNot enabled on your account\u201d \/ Sales message Ask administrator to enable&nbsp;Failover&nbsp;on your [&hellip;]<\/p>\n","protected":false},"author":118,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[1979],"doc_tag":[],"class_list":["post-2483","docs","type-docs","status-publish","hentry","doc_category-multi-channel-fallback"],"year_month":"2026-06","word_count":106,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/www.smsgatewaycenter.com\/blog\/author\/admin\/"},"doc_category_info":[{"term_name":"Multi-Channel Fallback","term_url":"https:\/\/www.smsgatewaycenter.com\/blog\/kb-cat\/multi-channel-fallback\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/2483","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/users\/118"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/comments?post=2483"}],"version-history":[{"count":0,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/2483\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/media?parent=2483"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_category?post=2483"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_tag?post=2483"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}