{"id":2486,"date":"2026-06-29T21:00:28","date_gmt":"2026-06-29T15:30:28","guid":{"rendered":"https:\/\/www.smsgatewaycenter.com\/blog\/?post_type=docs&#038;p=2486"},"modified":"2026-06-29T21:00:29","modified_gmt":"2026-06-29T15:30:29","password":"","slug":"where-can-i-view-fallback-message-history-and-delivery-journey","status":"publish","type":"docs","link":"https:\/\/www.smsgatewaycenter.com\/blog\/kb\/where-can-i-view-fallback-message-history-and-delivery-journey\/","title":{"rendered":"Where can I view Fallback message history and delivery journey?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Open&nbsp;<strong>Fallback \u2192 Delivery Reports<\/strong>&nbsp;(Message History) to see each message\u2019s journey across channels\u2014submit time, delivery status, transaction ID, template used, error codes, and whether failover moved to the next channel.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What you can search by<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Date range<\/li>\n\n\n\n<li>Mobile number<\/li>\n\n\n\n<li>Channel (SMS, WhatsApp, RCS)<\/li>\n\n\n\n<li>Error code<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">What each result shows<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Which\u00a0<strong>fallback flow<\/strong>\u00a0(mapping name) was used.<\/li>\n\n\n\n<li>Each\u00a0<strong>channel attempt<\/strong>\u00a0in order.<\/li>\n\n\n\n<li>Delivery status and error code if failed.<\/li>\n\n\n\n<li>Summary counts: totals, delivered, failed, failover-assisted.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">How to use it<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>After creating a flow, send test messages and check history.<\/li>\n\n\n\n<li>If a customer reports a missing OTP, search their mobile number.<\/li>\n\n\n\n<li>Compare trigger codes in your flow with codes shown in the log.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Open&nbsp;Fallback \u2192 Delivery Reports&nbsp;(Message History) to see each message\u2019s journey across channels\u2014submit time, delivery status, transaction ID, template used, error codes, and whether failover moved to the next channel. What you can search by What each result shows How to use it<\/p>\n","protected":false},"author":118,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[1979],"doc_tag":[],"class_list":["post-2486","docs","type-docs","status-publish","hentry","doc_category-multi-channel-fallback"],"year_month":"2026-06","word_count":115,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/www.smsgatewaycenter.com\/blog\/author\/admin\/"},"doc_category_info":[{"term_name":"Multi-Channel Fallback","term_url":"https:\/\/www.smsgatewaycenter.com\/blog\/kb-cat\/multi-channel-fallback\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/2486","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/users\/118"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/comments?post=2486"}],"version-history":[{"count":0,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/2486\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/media?parent=2486"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_category?post=2486"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_tag?post=2486"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}