{"id":2487,"date":"2026-06-29T21:01:14","date_gmt":"2026-06-29T15:31:14","guid":{"rendered":"https:\/\/www.smsgatewaycenter.com\/blog\/?post_type=docs&#038;p=2487"},"modified":"2026-06-29T21:01:14","modified_gmt":"2026-06-29T15:31:14","password":"","slug":"what-is-failover-analytics-and-how-do-i-use-it","status":"publish","type":"docs","link":"https:\/\/www.smsgatewaycenter.com\/blog\/kb\/what-is-failover-analytics-and-how-do-i-use-it\/","title":{"rendered":"What is Failover Analytics and how do I use it?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Failover Analytics gives a high-level view of fallback performance: how many messages used failover, delivery rates, and which channel position (1st, 2nd, 3rd) succeeded\u2014grouped by date or by fallback flow name.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Where to open it<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Fallback \u2192 Analytics<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Summary tiles<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Total sent<\/strong>\u00a0\u2014 Messages that entered a fallback flow in the selected period.<\/li>\n\n\n\n<li><strong>Total delivered<\/strong>\u00a0\u2014 Eventually reached the recipient on some channel.<\/li>\n\n\n\n<li><strong>Fallback-assisted delivery<\/strong>\u00a0\u2014 Delivered only after moving past the first channel.<\/li>\n\n\n\n<li><strong>By channel position<\/strong>\u00a0\u2014 Success on 1st, 2nd, or 3rd step.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Breakdown table<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Group&nbsp;<strong>by date<\/strong>&nbsp;or&nbsp;<strong>by template mapping name<\/strong>&nbsp;to answer:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Which day had the most failover-assisted deliveries?<\/li>\n\n\n\n<li>Which named flow performs best?<\/li>\n\n\n\n<li>What percentage needed the second or third channel?<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Best use<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Review weekly after launching a new flow. If most deliveries happen on the 3rd channel, investigate earlier channels for template or routing issues. Pair with Delivery Reports when debugging a specific mobile number.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Failover Analytics gives a high-level view of fallback performance: how many messages used failover, delivery rates, and which channel position (1st, 2nd, 3rd) succeeded\u2014grouped by date or by fallback flow name. Where to open it Fallback \u2192 Analytics Summary tiles Breakdown table Group&nbsp;by date&nbsp;or&nbsp;by template mapping name&nbsp;to answer: Best use Review weekly after launching a [&hellip;]<\/p>\n","protected":false},"author":118,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[1979],"doc_tag":[],"class_list":["post-2487","docs","type-docs","status-publish","hentry","doc_category-multi-channel-fallback"],"year_month":"2026-06","word_count":152,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/www.smsgatewaycenter.com\/blog\/author\/admin\/"},"doc_category_info":[{"term_name":"Multi-Channel Fallback","term_url":"https:\/\/www.smsgatewaycenter.com\/blog\/kb-cat\/multi-channel-fallback\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/2487","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/users\/118"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/comments?post=2487"}],"version-history":[{"count":0,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/2487\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/media?parent=2487"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_category?post=2487"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_tag?post=2487"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}