{"id":2491,"date":"2026-06-29T21:05:33","date_gmt":"2026-06-29T15:35:33","guid":{"rendered":"https:\/\/www.smsgatewaycenter.com\/blog\/?post_type=docs&#038;p=2491"},"modified":"2026-06-29T21:05:34","modified_gmt":"2026-06-29T15:35:34","password":"","slug":"how-do-i-preview-fallback-messages-before-going-live","status":"publish","type":"docs","link":"https:\/\/www.smsgatewaycenter.com\/blog\/kb\/how-do-i-preview-fallback-messages-before-going-live\/","title":{"rendered":"How do I preview fallback messages before going live?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">On&nbsp;<strong>Fallback \u2192 Template Mapping<\/strong>, use the&nbsp;<strong>Preview<\/strong>&nbsp;action in the manage table. It opens a mobile-style modal showing how each channel step may look. Preview is available only when every channel in the sequence has a template selected.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">When Preview is disabled<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If any step is missing a template, Preview is disabled with a message telling you which channel needs a template. Edit the flow and select all templates first.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">RCS previews<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">RCS steps use the same rich-card, media, and carousel bubble layout as RCS template manage, so you can verify rich content appearance before go-live.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">After preview<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Still send real test messages to your own number and confirm behaviour in&nbsp;<strong>Delivery Reports<\/strong>\u2014preview shows template layout, not live delivery routing.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>On&nbsp;Fallback \u2192 Template Mapping, use the&nbsp;Preview&nbsp;action in the manage table. It opens a mobile-style modal showing how each channel step may look. Preview is available only when every channel in the sequence has a template selected. When Preview is disabled If any step is missing a template, Preview is disabled with a message telling you [&hellip;]<\/p>\n","protected":false},"author":118,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[1979],"doc_tag":[],"class_list":["post-2491","docs","type-docs","status-publish","hentry","doc_category-multi-channel-fallback"],"year_month":"2026-06","word_count":125,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/www.smsgatewaycenter.com\/blog\/author\/admin\/"},"doc_category_info":[{"term_name":"Multi-Channel Fallback","term_url":"https:\/\/www.smsgatewaycenter.com\/blog\/kb-cat\/multi-channel-fallback\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/2491","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/users\/118"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/comments?post=2491"}],"version-history":[{"count":0,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/2491\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/media?parent=2491"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_category?post=2491"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_tag?post=2491"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}