{"id":2556,"date":"2026-07-31T21:07:22","date_gmt":"2026-07-31T15:37:22","guid":{"rendered":"https:\/\/www.smsgatewaycenter.com\/blog\/?post_type=docs&#038;p=2556"},"modified":"2026-07-31T21:07:23","modified_gmt":"2026-07-31T15:37:23","password":"","slug":"how-does-human-handoff-work","status":"publish","type":"docs","link":"https:\/\/www.smsgatewaycenter.com\/blog\/kb\/how-does-human-handoff-work\/","title":{"rendered":"How does Human Handoff work?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Enable the Human Handoff tool and set a queue name (for example, &#8220;sales&#8221; or &#8220;support&#8221;). When your bot determines a conversation needs a human, it hands the chat off to that queue. The conversation then appears in Live Agent Chat with full context, and any available team member can pick it up.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Enable the Human Handoff tool and set a queue name (for example, &#8220;sales&#8221; or &#8220;support&#8221;). When your bot determines a conversation needs a human, it hands the chat off to that queue. The conversation then appears in Live Agent Chat with full context, and any available team member can pick it up.<\/p>\n","protected":false},"author":118,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[2037],"doc_tag":[],"class_list":["post-2556","docs","type-docs","status-publish","hentry","doc_category-tools-actions-channels"],"year_month":"2026-08","word_count":52,"total_views":"1","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/www.smsgatewaycenter.com\/blog\/author\/admin\/"},"doc_category_info":[{"term_name":"Tools &amp; Actions (Channels)","term_url":"https:\/\/www.smsgatewaycenter.com\/blog\/kb-cat\/tools-actions-channels\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/2556","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/users\/118"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/comments?post=2556"}],"version-history":[{"count":0,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/2556\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/media?parent=2556"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_category?post=2556"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_tag?post=2556"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}