{"id":2583,"date":"2026-08-23T21:58:19","date_gmt":"2026-08-23T16:28:19","guid":{"rendered":"https:\/\/www.smsgatewaycenter.com\/blog\/?post_type=docs&#038;p=2583"},"modified":"2026-08-23T21:58:19","modified_gmt":"2026-08-23T16:28:19","password":"","slug":"which-widget-type-is-best-for-faq-style-self-service","status":"publish","type":"docs","link":"https:\/\/www.smsgatewaycenter.com\/blog\/kb\/which-widget-type-is-best-for-faq-style-self-service\/","title":{"rendered":"Which widget type is best for FAQ-style self-service?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Help Center Widget. It shows a welcome message plus clickable topic buttons (for example, billing, shipping) before the chat starts, so visitors can self-select their topic.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Help Center Widget. It shows a welcome message plus clickable topic buttons (for example, billing, shipping) before the chat starts, so visitors can self-select their topic.<\/p>\n","protected":false},"author":118,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[2043],"doc_tag":[],"class_list":["post-2583","docs","type-docs","status-publish","hentry","doc_category-widget-types-appearance"],"year_month":"2026-09","word_count":26,"total_views":"32","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/www.smsgatewaycenter.com\/blog\/author\/admin\/"},"doc_category_info":[{"term_name":"Widget Types &amp; Appearance","term_url":"https:\/\/www.smsgatewaycenter.com\/blog\/kb-cat\/widget-types-appearance\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/2583","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/users\/118"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/comments?post=2583"}],"version-history":[{"count":0,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/2583\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/media?parent=2583"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_category?post=2583"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_tag?post=2583"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}