{"id":2592,"date":"2026-09-01T22:04:10","date_gmt":"2026-09-01T16:34:10","guid":{"rendered":"https:\/\/www.smsgatewaycenter.com\/blog\/?post_type=docs&#038;p=2592"},"modified":"2026-09-01T22:04:10","modified_gmt":"2026-09-01T16:34:10","password":"","slug":"can-i-have-a-widget-route-to-a-bot-for-most-hours-and-to-a-human-for-others","status":"publish","type":"docs","link":"https:\/\/www.smsgatewaycenter.com\/blog\/kb\/can-i-have-a-widget-route-to-a-bot-for-most-hours-and-to-a-human-for-others\/","title":{"rendered":"Can I have a widget route to a bot for most hours and to a human for others?\u00a0"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Combine Schedule (business hours) with a route that includes Human Handoff inside your connected Agentic Bot, so the bot handles chats outside business hours and can escalate to a human queue during business hours.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Combine Schedule (business hours) with a route that includes Human Handoff inside your connected Agentic Bot, so the bot handles chats outside business hours and can escalate to a human queue during business hours.<\/p>\n","protected":false},"author":118,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[2046],"doc_tag":[],"class_list":["post-2592","docs","type-docs","status-publish","hentry","doc_category-troubleshooting-2"],"year_month":"2026-09","word_count":34,"total_views":"1","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/www.smsgatewaycenter.com\/blog\/author\/admin\/"},"doc_category_info":[{"term_name":"Troubleshooting","term_url":"https:\/\/www.smsgatewaycenter.com\/blog\/kb-cat\/troubleshooting-2\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/2592","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/users\/118"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/comments?post=2592"}],"version-history":[{"count":0,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/2592\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/media?parent=2592"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_category?post=2592"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_tag?post=2592"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}