{"id":2861,"date":"2026-08-29T17:00:20","date_gmt":"2026-08-29T11:30:20","guid":{"rendered":"https:\/\/www.smsgatewaycenter.com\/blog\/?post_type=docs&#038;p=2861"},"modified":"2026-08-29T17:00:21","modified_gmt":"2026-08-29T11:30:21","password":"","slug":"how-does-the-reply-get-matched-to-the-right-record","status":"publish","type":"docs","link":"https:\/\/www.smsgatewaycenter.com\/blog\/kb\/how-does-the-reply-get-matched-to-the-right-record\/","title":{"rendered":"How does the reply get matched to the right record?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The sender&#8217;s mobile number is searched against the connection&#8217;s object using Salesforce&#8217;s phone-field search, checking common number formats to account for country-code differences.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The sender&#8217;s mobile number is searched against the connection&#8217;s object using Salesforce&#8217;s phone-field search, checking common number formats to account for country-code differences.<\/p>\n","protected":false},"author":118,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[2188],"doc_tag":[],"class_list":["post-2861","docs","type-docs","status-publish","hentry","doc_category-sf-incoming-replies"],"year_month":"2026-09","word_count":23,"total_views":"2","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/www.smsgatewaycenter.com\/blog\/author\/admin\/"},"doc_category_info":[{"term_name":"Incoming Replies","term_url":"https:\/\/www.smsgatewaycenter.com\/blog\/kb-cat\/sf-incoming-replies\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/2861","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/users\/118"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/comments?post=2861"}],"version-history":[{"count":0,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/2861\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/media?parent=2861"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_category?post=2861"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_tag?post=2861"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}