{"id":2983,"date":"2026-09-18T14:44:40","date_gmt":"2026-09-18T09:14:40","guid":{"rendered":"https:\/\/www.smsgatewaycenter.com\/blog\/?post_type=docs&#038;p=2983"},"modified":"2026-09-18T14:44:42","modified_gmt":"2026-09-18T09:14:42","password":"","slug":"which-bot-message-type-and-billing-category-should-i-choose","status":"publish","type":"docs","link":"https:\/\/www.smsgatewaycenter.com\/blog\/kb\/which-bot-message-type-and-billing-category-should-i-choose\/","title":{"rendered":"Which bot message type and billing category should I choose?"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Bot Message Type<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The message type is your bot&#8217;s use case. Your templates must match it, so choose the type that fits the messages you will send.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Type<\/th><th>Use it for<\/th><\/tr><\/thead><tbody><tr><td><strong>OTP<\/strong><\/td><td>One-time passwords and two-factor authentication codes for logins and verification.<\/td><\/tr><tr><td><strong>Transactional<\/strong><\/td><td>Service messages customers expect, such as order confirmations, delivery updates, account alerts and reminders.<\/td><\/tr><tr><td><strong>Promotional<\/strong><\/td><td>Sales, marketing and promotional messages to new or existing customers: offers, discounts, upgrades, and follow-ups such as an abandoned-cart reminder. Promotional bots <strong>cannot<\/strong> send OTPs, 2FA codes, or time-sensitive product, service or transaction information.<\/td><\/tr><tr><td><strong>Multi-Use<\/strong><\/td><td>A mix of transactional and promotional messages from one bot. This option may not be available for bots in the India region.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">If you need several use cases, for example OTPs and promotions, register a separate bot for each.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Bot Billing Category<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Conversational<\/strong>: for bots that hold two-way conversations, where customers reply or tap buttons and you respond.<\/li>\n\n\n\n<li><strong>Non-Conversational<\/strong>: for bots that mainly send one-way messages such as alerts and notifications.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The billing category affects how RCS traffic on the bot is charged. Check <strong>Check RCS Rate Plan<\/strong> in your profile, or ask support, if you&#8217;re unsure which fits your use case.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Bot Message Type The message type is your bot&#8217;s use case. Your templates must match it, so choose the type that fits the messages you will send. Type Use it for OTP One-time passwords and two-factor authentication codes for logins and verification. Transactional Service messages customers expect, such as order confirmations, delivery updates, account alerts [&hellip;]<\/p>\n","protected":false},"author":118,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[2259],"doc_tag":[],"class_list":["post-2983","docs","type-docs","status-publish","hentry","doc_category-rcs-bots"],"year_month":"2026-09","word_count":189,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/www.smsgatewaycenter.com\/blog\/author\/admin\/"},"doc_category_info":[{"term_name":"Bots","term_url":"https:\/\/www.smsgatewaycenter.com\/blog\/kb-cat\/rcs-bots\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/2983","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/users\/118"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/comments?post=2983"}],"version-history":[{"count":0,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/2983\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/media?parent=2983"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_category?post=2983"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_tag?post=2983"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}