{"id":2984,"date":"2026-09-18T14:45:33","date_gmt":"2026-09-18T09:15:33","guid":{"rendered":"https:\/\/www.smsgatewaycenter.com\/blog\/?post_type=docs&#038;p=2984"},"modified":"2026-09-18T14:45:34","modified_gmt":"2026-09-18T09:15:34","password":"","slug":"why-cant-i-create-a-bot-or-why-doesnt-my-bot-appear-on-send-rcs","status":"publish","type":"docs","link":"https:\/\/www.smsgatewaycenter.com\/blog\/kb\/why-cant-i-create-a-bot-or-why-doesnt-my-bot-appear-on-send-rcs\/","title":{"rendered":"Why can&#8217;t I create a bot, or why doesn&#8217;t my bot appear on Send RCS?"},"content":{"rendered":"\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>What you see<\/th><th>Why it happens and what to do<\/th><\/tr><\/thead><tbody><tr><td>&#8220;You need at least one verified brand before applying for a bot.&#8221;<\/td><td>Your brand is not verified yet. Check its status under <strong>My RCS Brands<\/strong>.<\/td><\/tr><tr><td>Button reads &#8220;Sandbox: Deactivate to Create Bot&#8221;<\/td><td>Your account is in RCS Sandbox mode. Deactivate the sandbox and contact support to move to a live RCS account.<\/td><\/tr><tr><td>Bot shows &#8220;Internal approval pending&#8221;<\/td><td>The bot has been submitted and is under review. Bots can be used for sending only after approval.<\/td><\/tr><tr><td>Bot is approved but the template list is empty on Send RCS<\/td><td>The bot has no <strong>Enabled<\/strong> templates. Create a template under <strong>RCS Templates<\/strong> and wait for approval, or use <strong>Sync templates<\/strong> to refresh statuses.<\/td><\/tr><tr><td>The RCS menu itself is missing<\/td><td>RCS is not enabled on your account. Contact support or your reseller.<\/td><\/tr><\/tbody><\/table><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>What you see Why it happens and what to do &#8220;You need at least one verified brand before applying for a bot.&#8221; Your brand is not verified yet. Check its status under My RCS Brands. Button reads &#8220;Sandbox: Deactivate to Create Bot&#8221; Your account is in RCS Sandbox mode. Deactivate the sandbox and contact support [&hellip;]<\/p>\n","protected":false},"author":118,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[2259],"doc_tag":[],"class_list":["post-2984","docs","type-docs","status-publish","hentry","doc_category-rcs-bots"],"year_month":"2026-09","word_count":135,"total_views":"1","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/www.smsgatewaycenter.com\/blog\/author\/admin\/"},"doc_category_info":[{"term_name":"Bots","term_url":"https:\/\/www.smsgatewaycenter.com\/blog\/kb-cat\/rcs-bots\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/2984","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/users\/118"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/comments?post=2984"}],"version-history":[{"count":0,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/2984\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/media?parent=2984"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_category?post=2984"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_tag?post=2984"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}