{"id":3001,"date":"2026-09-18T14:53:49","date_gmt":"2026-09-18T09:23:49","guid":{"rendered":"https:\/\/www.smsgatewaycenter.com\/blog\/?post_type=docs&#038;p=3001"},"modified":"2026-09-18T14:53:50","modified_gmt":"2026-09-18T09:23:50","password":"","slug":"where-can-i-see-replies-and-button-taps-from-my-customers","status":"publish","type":"docs","link":"https:\/\/www.smsgatewaycenter.com\/blog\/kb\/where-can-i-see-replies-and-button-taps-from-my-customers\/","title":{"rendered":"Where can I see replies and button taps from my customers?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">When customers reply to your RCS messages or tap a suggestion button, those inbound messages appear in <strong>RCS &gt; RCS Bot Incoming<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Searching incoming messages<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Filter by <strong>From \/ To Date &amp; Time<\/strong>, <strong>Mobile No<\/strong> and <strong>Bot<\/strong>.<\/li>\n\n\n\n<li>Choose 50, 100 or 200 records per page.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">What each record shows<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Bot name, customer mobile number, message ID, type, the data received (reply text, button postback, shared location and so on), and the time. If a customer sends an attachment, click <strong>View attachment<\/strong> to preview or download it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Matching taps to your messages<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Button postbacks end with the ID of the message they came from, so you can see exactly which campaign message a customer responded to.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Click <strong>Export<\/strong> to download the filtered log.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When customers reply to your RCS messages or tap a suggestion button, those inbound messages appear in RCS &gt; RCS Bot Incoming. Searching incoming messages What each record shows Bot name, customer mobile number, message ID, type, the data received (reply text, button postback, shared location and so on), and the time. If a customer [&hellip;]<\/p>\n","protected":false},"author":118,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[2262],"doc_tag":[],"class_list":["post-3001","docs","type-docs","status-publish","hentry","doc_category-rcs-reports"],"year_month":"2026-09","word_count":118,"total_views":"2","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/www.smsgatewaycenter.com\/blog\/author\/admin\/"},"doc_category_info":[{"term_name":"Reports","term_url":"https:\/\/www.smsgatewaycenter.com\/blog\/kb-cat\/rcs-reports\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/3001","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/users\/118"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/comments?post=3001"}],"version-history":[{"count":0,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/3001\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/media?parent=3001"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_category?post=3001"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_tag?post=3001"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}