{"id":3006,"date":"2026-09-18T14:57:38","date_gmt":"2026-09-18T09:27:38","guid":{"rendered":"https:\/\/www.smsgatewaycenter.com\/blog\/?post_type=docs&#038;p=3006"},"modified":"2026-09-18T14:57:40","modified_gmt":"2026-09-18T09:27:40","password":"","slug":"why-cant-i-see-my-template-or-bot-when-sending-rcs","status":"publish","type":"docs","link":"https:\/\/www.smsgatewaycenter.com\/blog\/kb\/why-cant-i-see-my-template-or-bot-when-sending-rcs\/","title":{"rendered":"Why can&#8217;t I see my template or bot when sending RCS?"},"content":{"rendered":"\n<ul class=\"wp-block-list\">\n<li><strong>&#8220;Select bot first&#8221;:<\/strong> templates load only after you pick a bot. Select the bot the template belongs to.<\/li>\n\n\n\n<li><strong>The bot is missing from the list:<\/strong> only approved bots can be used for sending. Bots with <strong>Internal approval pending<\/strong> won&#8217;t appear yet.<\/li>\n\n\n\n<li><strong>The template is missing:<\/strong> only enabled templates for the selected bot are shown. Check the status under <strong>RCS Templates<\/strong>; Pending, Rejected, Paused or Disabled templates can&#8217;t be used.<\/li>\n\n\n\n<li><strong>Sandbox account:<\/strong> you can only use the shared sandbox bot and the templates made available for sandbox testing.<\/li>\n\n\n\n<li><strong>The template&#8217;s type doesn&#8217;t match the bot:<\/strong> a template must match its bot&#8217;s use case, for example an OTP template on an OTP bot.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":118,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[2265],"doc_tag":[],"class_list":["post-3006","docs","type-docs","status-publish","hentry","doc_category-rcs-troubleshooting"],"year_month":"2026-09","word_count":111,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/www.smsgatewaycenter.com\/blog\/author\/admin\/"},"doc_category_info":[{"term_name":"Troubleshooting","term_url":"https:\/\/www.smsgatewaycenter.com\/blog\/kb-cat\/rcs-troubleshooting\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/3006","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/users\/118"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/comments?post=3006"}],"version-history":[{"count":0,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/3006\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/media?parent=3006"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_category?post=3006"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_tag?post=3006"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}