{"id":3040,"date":"2026-09-25T12:07:01","date_gmt":"2026-09-25T06:37:01","guid":{"rendered":"https:\/\/www.smsgatewaycenter.com\/blog\/?post_type=docs&p=3040"},"modified":"2026-09-25T12:07:03","modified_gmt":"2026-09-25T06:37:03","password":"","slug":"setup-smtp-email-own-domain","status":"publish","type":"docs","link":"https:\/\/www.smsgatewaycenter.com\/blog\/kb\/setup-smtp-email-own-domain\/","title":{"rendered":"How do I set up my own SMTP so emails reach my users from my own domain?"},"content":{"rendered":"\n

By default, emails to your downline users are sent through the platform’s mail settings. When you add your own SMTP Connectivity<\/strong> settings, every email to your users, including login OTPs and signup verification codes, is sent from your<\/strong> mail server and your From<\/strong> address. This keeps your white-label branding intact and puts delivery in your hands.<\/p>\n\n\n\n

Before you start<\/h2>\n\n\n\n
    \n
  • Your white-label domain should already be set up, so your users sign up and log in on your domain.<\/li>\n\n\n\n
  • Have your SMTP details ready from your mail provider: host, port, encryption, username, password, and a verified sender address.<\/li>\n<\/ul>\n\n\n\n

    Step 1: Open the White Label Manager<\/h2>\n\n\n\n

    Log in to your reseller panel and open White Label<\/strong>. The White Label Manager groups every setting into categories: General Settings, Appearance, Pages, Signup \/ Login, Alerts & Notifications, Sandbox Configs, Email Configs<\/strong>, Integrations, Payments and Others. Each card shows Configured<\/strong>, Pending<\/strong> or Unavailable<\/strong>. Use the search box at the top to jump straight to a section.<\/p>\n\n\n\n

    Step 2: Open SMTP Connectivity<\/h2>\n\n\n\n

    Under Email Configs<\/strong>, open the SMTP Connectivity<\/strong> card.<\/p>\n\n\n\n

    Step 3: Fill in your mail server details<\/h2>\n\n\n\n
    Field<\/th>What to enter<\/th><\/tr><\/thead>
    SMTP Host<\/strong><\/td>Your mail server, for example mail.yourdomain.com<\/code> or smtp.gmail.com<\/code>.<\/td><\/tr>
    SMTP Encryption<\/strong><\/td>SSL<\/strong> or STARTTLS<\/strong>, as your provider requires.<\/td><\/tr>
    SMTP Port<\/strong><\/td>The outgoing port, usually 465 for SSL or 587\/25 for STARTTLS.<\/td><\/tr>
    From Name<\/strong><\/td>The sender name your users see, usually your company name.<\/td><\/tr>
    SMTP Username<\/strong><\/td>For AWS SES, the SMTP username (starts with AKIA\u2026<\/code>). For Gmail and most providers, leave it blank to use the From E-Mail as the username.<\/td><\/tr>
    From E-Mail<\/strong><\/td>The verified sender address shown to recipients. It must be a real address, not your AWS SMTP username.<\/td><\/tr>
    SMTP Password<\/strong><\/td>The password or app password for that mailbox. Use Show<\/strong> to check what you typed.<\/td><\/tr>
    Reply-To E-Mail<\/strong><\/td>Optional. Where replies should go. Leave blank to use platform settings.<\/td><\/tr>
    SMTP Auth Mode<\/strong><\/td>Leave on Default (automatic)<\/strong> unless your provider requires LOGIN, PLAIN or CRAM-MD5.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

    Step 4: Set your dispatch limits<\/h2>\n\n\n\n

    Under Bulk E-Mail Dispatch Settings<\/strong>, pick the SMTP Provider Profile<\/strong> that matches your provider, so bulk emails don’t trip its rate limits:<\/p>\n\n\n\n

      \n
    • Use platform default<\/strong> \u2014 falls back to the platform’s settings<\/li>\n\n\n\n
    • Google Workspace<\/strong> \u2014 20 emails\/minute<\/li>\n\n\n\n
    • Standard<\/strong> \u2014 120 emails\/minute, suits most providers<\/li>\n\n\n\n
    • High Volume<\/strong> \u2014 600 emails\/minute, for SendGrid, Mailgun or SES<\/li>\n\n\n\n
    • Enterprise<\/strong> \u2014 1200 emails\/minute, for a dedicated server<\/li>\n\n\n\n
    • Custom<\/strong> \u2014 set your own Max Batch Size, Rate Limit (emails\/sec) and SMTP Reset Threshold<\/li>\n<\/ul>\n\n\n\n

      Step 5: Test and save<\/h2>\n\n\n\n

      Click Test Connection<\/strong>. A successful test returns SMTP Connected<\/strong>. Fix any error before saving, then save the section. The card now shows Configured<\/strong>.<\/p>\n\n\n\n

      Step 6: Send a real test<\/h2>\n\n\n\n

      Create a test user under your account, or trigger a password reset on a test account, and confirm the email arrives from your From Name and From E-Mail. Check the spam folder too. If it lands in spam, add the SPF and DKIM records your mail provider gives you to your domain’s DNS.<\/p>\n","protected":false},"excerpt":{"rendered":"

      By default, emails to your downline users are sent through the platform’s mail settings. When you add your own SMTP Connectivity settings, every email to your users, including login OTPs and signup verification codes, is sent from your mail server and your From address. This keeps your white-label branding intact and puts delivery in your […]<\/p>\n","protected":false},"author":118,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[1620],"doc_tag":[],"class_list":["post-3040","docs","type-docs","status-publish","hentry","doc_category-email-settings"],"year_month":"2026-09","word_count":471,"total_views":"2","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/www.smsgatewaycenter.com\/blog\/author\/admin\/"},"doc_category_info":[{"term_name":"Email Settings","term_url":"https:\/\/www.smsgatewaycenter.com\/blog\/kb-cat\/email-settings\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/3040","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/users\/118"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/comments?post=3040"}],"version-history":[{"count":0,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/3040\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/media?parent=3040"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_category?post=3040"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_tag?post=3040"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}