Check these in order. The first four are account-level and explain most failures.<\/p>\n\n\n\n
If the Telegram menus are missing, the product isn’t enabled. Add it from Add Products<\/strong> or ask support.<\/p>\n\n\n\n A Subscription access required<\/strong> screen means the subscription is off or expired. Your bot connection, templates and settings are kept, and sending resumes after renewal.<\/p>\n\n\n\n Panel sends need UI sending enabled on your account; API sends need API access enabled. These are set for you, so contact support if one is blocked.<\/p>\n\n\n\n Open Telegram Bot Setup<\/strong> and check the connection status. Without a registered webhook, you can send but customer replies never reach your Inbox. Use Register Webhook<\/strong> to re-register.<\/p>\n\n\n\n Telegram blocks messages to anyone who hasn’t. If a send to a chat ID or phone number fails, this is the usual reason.<\/p>\n\n\n\n Still stuck? Send support the chat ID, the time of the send and anything in the Delivery Report.<\/p>\n","protected":false},"excerpt":{"rendered":" Check these in order. The first four are account-level and explain most failures. 1. Is Telegram active on your account? If the Telegram menus are missing, the product isn’t enabled. Add it from Add Products or ask support. 2. Is your subscription current? A Subscription access required screen means the subscription is off or expired. […]<\/p>\n","protected":false},"author":118,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[2394],"doc_tag":[],"class_list":["post-3147","docs","type-docs","status-publish","hentry","doc_category-troubleshoot-telegram-messaging"],"year_month":"2026-11","word_count":253,"total_views":"3","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/www.smsgatewaycenter.com\/blog\/author\/admin\/"},"doc_category_info":[{"term_name":"Troubleshoot","term_url":"https:\/\/www.smsgatewaycenter.com\/blog\/kb-cat\/troubleshoot-telegram-messaging\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/3147","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/users\/118"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/comments?post=3147"}],"version-history":[{"count":0,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/3147\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/media?parent=3147"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_category?post=3147"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_tag?post=3147"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}2. Is your subscription current?<\/h2>\n\n\n\n
3. Is sending permitted?<\/h2>\n\n\n\n
4. Is the bot connected, with its webhook registered?<\/h2>\n\n\n\n
5. Has the customer started a chat with your bot?<\/h2>\n\n\n\n
Specific symptoms<\/h2>\n\n\n\n
Symptom<\/th> What to check<\/th><\/tr><\/thead> No contacts in the inbox recipient list<\/td> Widen the date range; confirm anyone messaged the bot in that period<\/td><\/tr> Media didn’t arrive<\/td> The URL must be public https and open in a browser<\/td><\/tr> Buttons missing or dead<\/td> Valid https URLs; labels within 64 characters<\/td><\/tr> Replies not appearing<\/td> Webhook not registered, or the customer blocked the bot<\/td><\/tr> Everything fails after working fine<\/td> Check whether the bot token was regenerated in BotFather; if so, reconnect with the new token<\/td><\/tr><\/tbody><\/table><\/div><\/figure>\n\n\n\n