Empower Your Team with
Agents Chat WhatsApp Business API

Streamline customer support with the Agents Chat WhatsApp Business API from SMSGatewayCenter. Enable multi-agent WhatsApp API support to manage chats efficiently, ensuring faster responses, higher engagement, and seamless communication for businesses across India. You can have unlimited number of agents with seamless management and interact with their customers in realtime.

WhatsApp Business API

Introduction to Agents Chat for
WhatsApp Business API

Agents Chat for WhatsApp Business API Introduction

Effective client interaction is crucial for organizations in the fast-paced digital environment of today. A useful tool for connecting with customers, WhatsApp Business API offers a simple and direct communication channel. But in order to realize its full potential and guarantee first-rate customer service, you need a complete solution that gives your agents more control and speeds up the communication flow. Our "Agents Chat for WhatsApp Business API" can be used in this situation.

At SMSGatewayCenter, we appreciate the value of superb client involvement. You can completely transform how you interact with your clients using the WhatsApp Business API with our feature-rich Agents Chat platform. This platform provides a wealth of tools and services that are intended to improve your customer support, boost productivity, and create enduring partnerships.

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Unlocking the Potential of
WhatsApp Business API's Agents Chat

Unlock Unlimited Agents

Unlimited Agents

Scale up your client service without boundaries. As many agents as are required to handle client inquiries well should be added.
Unlock Connect Instantly

Connect Instantly

Your representatives may rapidly connect with clients thanks to our online application. Simply seamless communication; no more delays.
Unlock Assign to Bot

Assign to Bot

Enable your agents to delegate conversations to chatbots as needed to ensure prompt and accurate responses by default automatically.
Unlock Transfer to Respective Agents

Transfer to Respective Agents

The master agent leads and manages customer interactions, deciding when to transfer conversations to specialized agents for expert assistance.
Unlock Rich Text Chatting

Rich Text Chatting

Rich text chatting inspires communication with dynamic text formatting, including bold emphasis, subtle italics, and even superscript. Share ideas with flair, & make your messages stand out.
Our advanced suite of WhatsApp Business API tools enables you to handle customer service interactions effectively while improving response rates to deliver superior customer service. We help your business establish connections with customers to maintain meaningful engagement and achieve excellence. Enable multiple agents to manage customer queries efficiently using a single WhatsApp Business API account—learn how to set up WhatsApp Business API for multiple users in our detailed blog guide.

Empower Agents with Enhanced Compose Actions

Your agents will have access to a wide range of composing actions using our Agents Chat for WhatsApp Business API, enabling them to engage clients successfully. Here is a closer examination of these functional features.

Send Emojis - Agents Chat Feature

Send Emojis

Emojis are a simple way for agents to add a personal touch to chat chats, making it easier to express emotions.
 
 
Send Media - Agents Chat Feature

Send Media

Enable a more thorough flow of information by improving communication by sending multiple media kinds, such as audio, photos, documentation, and videos.
Send Chatbot Configured Messages - Agents Chat Feature

Send Chatbot Configured Messages

Integrate chatbot-configured auto answers seamlessly to improve the accuracy and efficiency of chat.
 
Dynamic Placeholders - Agents Chat Feature

Dynamic Placeholders

Insert customer and agent names automatically to create individual messages. Improve your customer connections with ease.
Send Stickers - Agents Chat Feature

Send Stickers

Stickers provide a creative and entertaining method to interact with customers. To make discussions more interesting and entertaining, agents can send stickers.
Send Quick Replies - Agents Chat Feature

Send Quick Replies

Quick answers, which enable agents to give immediate, pre-defined responses for frequent questions or activities, can speed up response times.
Save as Quick Replies - Agents Chat Feature

Save as Quick Replies

Agents can quickly save responses as rapid replies when new chat content is being sent, maximizing productivity when dealing with reoccurring requests.
Send Template Messages - Agents Chat Feature

Send Template Messages

To establish consistency and give organized information, agents can use template messages, which will enhance client interactions and assistance.
Send Text with Formatting Options - Agents Chat Feature

Send Text with Formatting Options

Agents have the ability to format text by using features like bold, italic, superscript, and monospace. This adaptability makes communication easier to understand and more interesting.
Ensure more efficient customer interactions by equipping your agents with a range of features from dynamic placeholders to multimedia messaging via our Agents Chat for WhatsApp Business API.

Seamless Customer Management with Advanced Agent Controls

In order to empower your agents and streamline customer interactions, SMSGatewayCenter offers a variety of cutting-edge capabilities in our Agents Chat for WhatsApp Business API. Here is a thorough rundown of these agent controls:

Add Personal Notes

Personal comments can be added by agents to customer profiles, adding context and insights that will improve future interactions and increase customer engagement.

Add Tags

By including tags in client profiles, you can categorize and organize customers more easily. The effective segmentation of customers and focused communication made possible by tags.

Favorite Chats

Agents can designate particular chats as favorites, which makes it simpler to keep track of significant or frequently contacted clients for easy access.

Customer Attributes

Based on the nature of the conversation, agents can dynamically set and update customer profile attribute fields, ensuring that the most pertinent customer information is always available.

Change Chat Status

Depending on the priority and state of the communication, agents have the freedom to change the status of chats, designating them as open, closed, or pending.

Ban Customers

Manage client contacts more effectively by being able to block users who act inappropriately or violate rules. A safer and more controlled communication environment is guaranteed by this function.

Search and Filter Customers

Customers can be quickly found, filtered, and organized by agents using a variety of criteria, such as phone number, tags, favorites, open, closed, and pending statuses. This function improves efficiency and streamlines client management.

View Conversation Type

User-initiated chat (UIC) or business-initiated interaction (BIC) can be easily viewed. To increase consumer engagement, adjust your messaging strategy according to your business's demands.

Agent Settings for Optimized Customer Engagement:

To enable your company to deliver outstanding customer service and efficient interactions, SMSGatewayCenter offers a full range of agent options. These options are intended to increase agent performance, response times, and the speedy resolution of client inquiries. Here is a thorough rundown of the available Agent Settings:

Set Auto Assign Agent Message

Create automated messages your own to ensure smooth agent assignment. Customers who start conversations get immediate responses, ensuring that their requirements are met right away.

Set Non-working Business Day Message

Create customized messages that let clients know when your company is closed on particular days to avoid any confusion and to set clear expectations.

Set After Business Hours Message

Engage clients even after business hours by sending them tailored messages assuring them that their questions will be answered the next business day.

Set Agent Unavailable during Business Hours Message

Customers should be reassured that their questions will be answered quickly if agents are unable to take customer service calls during business hours due to excessive demand or other reasons.

Set Enable Auto Assign Back to Bot and Assign to Bot Message:

Enable automatic assignment when a bot can manage customer inquiries more efficiently, and make sure consumers are routed in the correct direction for rapid support.

Set Auto Assign Back to Bot Interval

Define the period of time after which client discussions are returned to the bot for a second effort to respond to their questions, making sure that no question is left unanswered. This has an interval setting of up to 24 hours.

Set Agents Business Hours

Establish clear business hours for agents during the day so that clients know when to anticipate a prompt response. Effective management of customer expectations and response times is made possible by this option.

Set Auto Assign Offline Agent

Make sure customers receive prompt service even when representatives are not available. Incoming inquiries are immediately sent to offline agents and cause alerts, ensuring constant customer support and boosting confidence.

Set Agent New Chat Assigned Notification Template

Adapt the WhatsApp alerts that are given to agents when a new chat is assigned to them. By developing these templates, you may give agents details about incoming chats that are precise and pertinent, facilitating their quick and efficient responses. This improves the effectiveness of communication and the overall client experience.
SMSGatewayCenter is dedicated to providing businesses with the tools they need to elevate their customer engagement and streamline their communication processes. Our platform experts are available to assist you in utilizing these advanced features to their full potential.

Agents Chat for WhatsApp Business API FAQs

What is Agents Chat for WhatsApp Business API?

Agents Chat is a feature within WhatsApp Business API that enables businesses to engage with customers using a web application, offering a convenient platform for real-time conversations.

How many agents can use this service?

Our platform offers unlimited agents, allowing businesses to seamlessly scale their customer support and engagement teams.

Can agents assign conversations to chatbots?

Yes, agents can assign conversations to chatbots for efficient handling of routine queries and tasks.

Is there a provision for a master agent to transfer chats to other agents?

Yes, master agents have the capability to transfer chats to other agents, ensuring smooth continuity of conversations.

What settings can agents configure in the platform?

Agents have the flexibility to configure various settings, including auto-assign agent message, non-working business day message, after-business hours message, agent unavailable during business hours message, and enable auto assign back to bot, along with setting the auto assign back to bot interval and agents' business hours.

Can customers be banned from the platform?

Yes, agents have the authority to ban customers from the platform, helping maintain a secure and pleasant environment for users.

How can agents change their chat status?

Agents can easily change their chat status to open, closed, or pending, depending on their availability.

Is there a feature to mark favorite chats for reference?

Yes, agents can mark chats as favorites for quick reference and priority handling.

Can agents add personal notes to customer profiles?

Agents have the ability to add personal notes to customer profiles, facilitating personalized interactions.

How can agents tag chats for better organization?

Agents can tag chats to categorize and organize conversations effectively.

Is there a provision for setting customer profile fields dynamically?

Yes, agents can set customer profile fields dynamically to capture and manage relevant customer information.

Can agents filter customers based on their chat status, such as open, closed, or pending?

Yes, agents can filter customers based on their chat status, making it easier to manage and prioritize conversations. They can also search for customers by phone number and tag for efficient access.

What compose actions are available for agents in chat?

Agents have several compose actions at their disposal, including sending emojis, stickers, quick replies, saving responses as quick replies, sending various media types, template messages, chatbot-saved messages, and text with formatting options like bold, italic, superscript, and monospace.

Related Links

Check out these related links

  1. Elevate Your Customer Service with SMSGatewayCenter's Auto Response Chat System
    SMSGatewayCenter's Auto Response Chat System offers an innovative solution that ensures your business is always available to assist customers ...
  2. Simplify Your Communication for WhatsApp Business API Messages with SMSGatewayCenter's Shared Team Inbox (Live Agent Chat)
    This is where the Shared Team Inbox (Live Agent Chat) feature from SMSGatewayCenter is useful. With the help of this function, you can ...
  3. Boost Your Business with SMSGatewayCenter's WhatsApp In-Built CRM and Enhanced Chat Experience
    SMSGatewayCenter offers a powerful platform for WhatsApp Business API with an in-built Customer Relationship Management (CRM) system ...
  4. Empower Your WhatsApp Business API Agents with Enhanced Compose Actions
    To take this a step further, SMSGatewayCenter has introduced a range of enhanced compose actions that empower your Agents Chat for ...

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Enhance Customer Communication with Agents Chat

Ready to transform customer interactions? Use the Agents Chat WhatsApp Business API by SMSGatewayCenter to enable multi-agent support, boost engagement, and respond faster—start today!

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Testimonials

Why do Great Businesses Trust SMS Gateway Center?

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Kurlon IT

2022-08-04

We have tied up with other SMS providers also, but SMS GatewayCenter is quite good. Good Service from the team. We are very happy with the service be it accounts related or technical issue. We always get good response.

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INOX Air Products

2018-02-09

We have an excellent experience with SMS Gateway Center. The services and support has been of very high standard.

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Shalabh Arora

2025-04-11

I’ve been using SMSGatewayCenter’s bulk SMS and WhatsApp services since early 2022 for my small business, and the experience has been fantastic. The platform is intuitive, and the message delivery is incredibly reliable, reaching my customers without fail. The 24/7 support team is quick to assist, and the cost-effectiveness is a big plus. It’s transformed how I connect with my audience, and I highly recommend it to other entrepreneurs! (Google Revirews)

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Reflex

2025-04-11

We’ve been using your bulk SMS services for a few months, and the results have been phenomenal. The open rates and customer engagement have gone through the roof. Highly recommend for any business looking to scale fast! (Google Revirews)

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Vedanth Gowda

2025-04-18

I’m Vedanth Gowda, leading a finance business, and I’ve been leveraging SMSGatewayCenter’s bulk SMS and WhatsApp tools —absolutely transformative! The platform’s speed and precision in delivering financial alerts to my clients are unmatched, giving me a competitive edge. Samrat’s expertise in tailoring notification workflows for market updates was a standout, and the robust security features instilled trust. The affordable pricing and proactive support team make it a no-brainer. Perfect for finance pros aiming to elevate client trust and efficiency! (Google Revirews)

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Naval Bhatnagar

2025-04-12

From day one, the team at SMS GATEWAY CENTER guided us through setup, testing, and launching campaigns. Their support is A+. Whether you’re new to SMS marketing or experienced, they make it smooth. Thank you Aakash. (Google Revirews)