Can I use a Calendar to select a date range?

Yes. The Calendar component supports Mode: Single date or Date range. In range mode you can set labels and helper text for “Start date” and “End date”, and set Min days and Max days between start and end (e.g. 1–30 days).

How do I edit a component after dropping it?

Click the component on the screen. The right Edit content panel shows the Screen title and a list of all components on that screen. The clicked component is expanded with a form (labels, options, required, etc.). Change the values and click Apply to save. You can also use Up / Down in the Position section...

What does “Required” mean on a component?

If Required is checked, the user must fill that field (or select an option) before the flow can be completed. Meta can enforce this on the client. Use it for mandatory fields (e.g. email, phone); leave unchecked for optional fields.

What is the “Label (key)” field for?

For input and choice components, the Label (key) (or “name”) is the key under which the value is sent in the flow response (e.g. screen_0_name_0). It is derived from the label (lowercase, spaces to underscores) but you can edit it. Use a short, unique key (e.g. email, appointment_date). Meta has a limit (e.g. 64 characters)...

What is the maximum length for button text?

30 characters (Meta’s limit). The Edit panel shows a character counter when you edit the button.

Can I remove the Continue/Done button?

No. The button is fixed at the bottom of each screen. You can only change its text (e.g. “Next”, “Submit”, “Done”) in the Edit panel (max 30 characters).

Why is there always a button at the bottom of each screen?

Meta’s Flow design requires one primary action per screen (e.g. “Continue” or “Done”). The builder adds this button automatically. On all but the last screen it navigates to the next screen; on the last (terminal) screen it completes the flow and submits the data.

Can I add images to choice options?

Yes. For Single choice, Multiple choice, and Dropdown, each option can have an optional image (uploaded via the same flow image upload; max 300 KB, JPEG/PNG). You can also set alt text for accessibility.

How do I add options to Single choice or Multiple choice?

After dropping the component, click it to open the Edit panel. Under Options, you see a list of options (e.g. “Option 1”, “Option 2”). Use Add option to add more. Each option can have a title, optional description, and optional image (with alt text). You can remove an option with the × next to it....

What input types can I use in Short Answer?

You can set Input type in the Edit panel: Text, Password, Email, Phone, Passcode, or Number. This affects the keyboard and validation on the user’s device (e.g. numeric keypad for Number, email keyboard for Email).

What is the difference between Heading, Subheading, Body, and Caption?

All have Meta-defined character limits; the Edit panel shows a counter (e.g. “20 / 80”).

What components can I add to a flow?

SMSGatewayCenter’s builder supports: Heading, Subheading, Body, Caption (text); Short Answer (single-line input), Single choice (radio), Multiple choice (checkboxes), Dropdown, Date, Calendar (single or range); Image; and a Button (Continue/Done) at the bottom of each screen. Optional components such as Rich Text, Paragraph, Navigation List, Chips, or Image Carousel may be available depending on your version.

Can I use a screen ID called “SUCCESS”?

No. SUCCESS is reserved by Meta. The builder uses IDs like screen_one, screen_two, etc. If you import JSON that uses “SUCCESS” as a screen id, validation will fail.

What is a “terminal” screen?

Meta requires that every flow has at least one terminal screen—the screen where the user “finishes” the flow (e.g. taps “Done” or “Submit”). The builder automatically treats the last screen as the terminal screen and sets its button action to Complete. You do not need to configure this manually; just ensure your last screen has...

What is the screen title?

The screen title is the text at the top of each screen in the builder (and in preview). You can edit it in the screen header input or in the right Edit content panel under “Screen title” when a component from that screen is selected. It is included in the Flow JSON and can be...

How do I remove a screen?

Each screen has a trash icon in its header. Click it to remove that screen. You must keep at least one screen; the first screen’s remove button may be hidden. Removing a screen deletes all components on it.

How do I add a new screen?

Click the Add screen button above the screens area. A new screen appears below the current one with a default title (“Screen 2”, “Screen 3”, etc.). You can have up to 8 screens.

What is the “Back” button in the builder?

Back returns you to the Manage page (Saved flows list). If you have unsaved changes, they are lost. Always Save before going back if you want to keep changes.

What is the difference between Draft, Active, and Inactive status?

These are internal statuses you set in the builder (Status dropdown): They do not change Meta’s status (Not published / DRAFT / PUBLISHED). Only Meta Status on the Manage page indicates whether WhatsApp has approved and published the flow for sending.

Can I duplicate a flow?

There is no “Duplicate” button. To duplicate: open the flow in the builder, click Export Flow JSON to download the JSON file, then Create new flow, click Import from JSON, paste the exported JSON, and click Import. Save the new flow with a different name.

How do I preview fallback messages before going live?

On Fallback → Template Mapping, use the Preview action in the manage table. It opens a mobile-style modal showing how each channel step may look. Preview is available only when every channel in the sequence has a template selected. When Preview is disabled If any step is missing a template, Preview is disabled with a message telling you...

Can I use Fallback for promotional bulk campaigns?

Multi-Channel Fallback is designed for important transactional messages (OTP, alerts, reminders). It is not recommended for large promotional bulk campaigns. Why transactional fits best Better approach for marketing

Why is my fallback flow not trying the next channel?

Check that the flow is enabled, the first channel actually failed (not delivered), trigger error codes match the failure (or are left empty), and templates are valid for each step. Checklist How to debug

What are the best practices for Multi-Channel Fallback?

Use Fallback for important transactional messages, test each channel separately first, keep wording consistent, map variables carefully, and monitor Delivery Reports and Analytics after go-live. Recommended practices

What is Failover Analytics and how do I use it?

Failover Analytics gives a high-level view of fallback performance: how many messages used failover, delivery rates, and which channel position (1st, 2nd, 3rd) succeeded—grouped by date or by fallback flow name. Where to open it Fallback → Analytics Summary tiles Breakdown table Group by date or by template mapping name to answer: Best use Review weekly after launching a...

Where can I view Fallback message history and delivery journey?

Open Fallback → Delivery Reports (Message History) to see each message’s journey across channels—submit time, delivery status, transaction ID, template used, error codes, and whether failover moved to the next channel. What you can search by What each result shows How to use it

How do I edit, disable, or delete a fallback flow?

Open Fallback → Template Mapping, find your flow in the table, and use Edit, the status switch, or Delete in the Action column. Edit Disable (pause) Delete

Why does Fallback save fail with a variable mapping error?

Save fails when any target template variable in WhatsApp, RCS, or later channels is not mapped. Each row needs either a source variable from the first channel or static text with a non-empty value. How to fix If mapping section is hidden Mapping is not required when templates have no variables, or only the source template has variables with...

Why is the Create button missing on my Fallback page?

The Create button appears only when Failover is enabled on your account, the failover service is configured, and you have at least two eligible channels (SMS, WhatsApp, or RCS) both licensed and allowed for your login. Common reasons What you see What to do “Not enabled on your account” / Sales message Ask administrator to enable Failover on your...

How do I map an OTP from SMS to WhatsApp in Fallback?

Put SMS first in your sequence, select SMS and WhatsApp templates that both carry the OTP, then in Variable mapping link WhatsApp {{1}} (or the correct placeholder) to the SMS source variable that holds the OTP. Example setup Sequence: SMS → WhatsApp SMS template (source): “Your OTP is {#var#}. Valid 5 min.” WhatsApp template: “Your verification code is {{1}}.” Steps...

What is the difference between source variable and static text in Fallback mapping?

Source variable copies a dynamic value from the first channel in your sequence (e.g. the OTP sent on SMS). Static text inserts the same fixed words on every send, regardless of the message content. Source variable (recommended for OTPs and personal data) Use when the WhatsApp or RCS step must show the same value the customer received on SMS. Example: SMS...

How does variable mapping work in Multi-Channel Fallback?

Variable mapping tells the platform how to fill placeholders on WhatsApp and RCS (and other target channels) using values from the first channel’s template (the source) or fixed static text. The first channel in your sequence is always the source. When mapping appears The Variable mapping section shows only when: Placeholder styles differ by channel Two mapping...

What are trigger error codes in Multi-Channel Fallback?

Trigger error codes let you control when the platform moves to the next channel. By default, any failure on a channel (except the last) can trigger the next step. You can narrow this to specific delivery error codes only. Default behaviour (empty selection) If you leave trigger codes empty for a channel, failover to the next channel happens on any delivery...

Do I need a separate template for each channel in Fallback?

Yes. Every channel in your fallback sequence needs its own approved template. You cannot reuse one SMS template on WhatsApp or RCS-the formats and approval rules differ per channel. Per channel Channel What you select Notes SMS Message template + Sender ID DLT-approved templates in India; variables often use {#var#} style. WhatsApp WhatsApp Business template Must be approved...

How do I set the channel order in a fallback flow?

After you select channels with checkboxes, they appear in the Fallback sequence (flow) area. Drag and drop the steps to reorder. The top step is tried first; the bottom step is the last attempt. Rules Choosing the right order

How do I create a Multi-Channel Fallback flow step by step?

Go to Fallback → Template Mapping → Create, select at least two channels, drag them into order, name the flow, pick a template per channel, complete variable mapping if shown, then save. Step-by-step Step 1 — Select products / channels Tick the checkboxes for every channel in this flow (SMS, WhatsApp, RCS—only eligible channels are listed)....

How do I get Multi-Channel Fallback enabled on my account?

Multi-Channel Fallback must be turned on for your user account by your platform administrator (Failover / master failover flag). If it is not enabled, the Fallback menu shows an information screen asking you to contact Sales. Checklist before you can create flows What to do as a user

Which channels does Multi-Channel Fallback support?

Multi-Channel Fallback supports SMS, WhatsApp Business API, and RCS only. Voice, email, Telegram, and other products are not part of this feature. Minimum requirement You need at least two of these channels both: With only one channel, there is nothing to fall back to, so the Create option stays hidden. What you see on screen The Fallback setup page lists only...

How is Multi-Channel Fallback different from SMS Fallback On Generic Template?

They solve different problems. Multi-Channel Fallback switches between channels (SMS, WhatsApp, RCS). Fallback On Generic Template is an SMS-only setting that helps match or substitute SMS templates—it does not send on WhatsApp or RCS. Multi-Channel Fallback Fallback On Generic Template (SMS only) When to use which Goal Use OTP delivered on WhatsApp if SMS fails Multi-Channel Fallback SMS template matching when...

What is Multi-Channel Fallback?

Multi-Channel Fallback (also called failover) automatically tries another messaging channel when your first channel does not deliver. You define the order—such as SMS, then WhatsApp, then RCS—and approved templates for each step. If SMS fails, the platform sends on WhatsApp without you resubmitting the message manually. Who is it for? Businesses that send important transactional...

Does the builder auto-save?

No. You must click Save to store changes. If you close the tab or click Back without saving, unsaved changes are lost. SMSGatewayCenter recommends saving after every few edits.

How do I save my flow?

Click the Save button in the builder header. The flow name is required. The system validates the flow (e.g. at least one terminal screen). On success, the flow is saved and you can return to Manage or keep editing. The builder does not auto-save.

Can I reorder components on a screen?

Yes. On the canvas: use the Move up / Move down arrows on each component card (except the bottom button). In the Edit panel: after selecting a component, use the Position section’s Up / Down buttons. The Continue/Done button always stays at the bottom and cannot be moved or removed.

How many components can I add per screen?

Up to 50 components per screen (Meta’s limit). The left palette mentions this. In practice, keep each screen simple (a few fields or choices) for better completion rates.

How many screens can I add in a flow?

Up to 8 screens per flow. This limit is enforced by SMSGatewayCenter and aligns with common use; Meta’s API allows more, but 8 is sufficient for most forms. The builder shows a badge like “3 / 8” when you have 3 screens.

Can I get help or documentation inside the panel?

Yes. On the Manage, Builder, and Flow responses pages, SMSGatewayCenter provides a Documentation button that opens the in-panel WhatsApp Flow guide (what it is, how to use the builder, how Meta approval works, and every button explained). You can also open it from the WhatsApp Documentation menu under WhatsApp Flow.

What do I need before I can build a flow?

You need a valid WhatsApp (WABA) connection linked to your account to publish a flow to Meta. You can still build and save flows without a connection; you just cannot submit them to WhatsApp until a connection is configured. For viewing Flow responses, your system must be set up to receive and store flow submission...

How do I create my first flow?

Click Create new flow (from Manage or the breadcrumb). You will see the Flow Builder with one default screen. Drag components from the left Add content panel onto the center screen, click each component to edit it in the right Edit content panel, then click Save in the header. Give the flow a Flow name...

Where do I see my saved flows?

On the Manage page. The main table is called Saved flows. Each row shows: Flow name, Category, Screens count, Status, Meta Status, Updated date, Responses (View), Publish On Meta (dropdown + buttons), and Actions (Edit, Delete).

How do I access WhatsApp Flows in SMSGatewayCenter?

From the user panel, open the WhatsApp plugin and go to the menu item that opens WhatsApp Flows (or “WhatsApp Flow”). From there you can open Manage (list of saved flows) or Create new flow (builder).

Why is it called “Flow”?

The user “flows” through multiple screens (steps) in order – Screen 1 → Screen 2 → … → last screen (Done). The structure (screens + components + navigation) is defined in a Flow JSON file that Meta validates and hosts. SMSGatewayCenter generates this JSON for you from the builder.

Do I need coding skills to create a WhatsApp Flow?

No. SMSGatewayCenter provides a drag-and-drop Flow Builder: you add screens, drag components (heading, text, inputs, choices, date, image, etc.) onto each screen, and configure labels and options in the Edit panel. No JSON or code is required unless you want to use Export/Import for backup or advanced use.

Is WhatsApp Flow the same as Workflow Builder?

No. Workflow Builder is SMSGatewayCenter’s journey/automation tool (triggers, messages, conditions, API calls, etc.). WhatsApp Flow is Meta’s structured form format (screens + components) that opens when the user taps a flow button in a message. You can send a flow to users from Workflow Builder using the Send Flow message node – so the two...

What can I use WhatsApp Flows for?

Common use cases include: appointment booking, lead generation, sign-up / sign-in, surveys, customer support, contact us forms, feedback collection, order or service selection, and date/time selection. Flows keep the user inside WhatsApp and reduce drop-off compared to external links.

Who can use WhatsApp Flows?

Any business using WhatsApp Business API (or Cloud API) with a valid WABA (WhatsApp Business Account) and the Flows product enabled can use WhatsApp Flows. With SMSGatewayCenter, you can build and manage flows in the user panel and publish them to your connected WhatsApp number(s).

What does CTA Mismatch mean?

Template scrubbing failed because the CTA (Call To Action) – e.g. URL or button – is not whitelisted or does not match what is approved for the template. The message was not sent. What you can do: Use only URLs or CTAs that are whitelisted and approved for your template. Update the template or use...

What does BLOCKED_TEMPLATE (Template blocked by operator) mean?

The template you used is blocked by the operator – it is not allowed for sending on this route (e.g. suspended or rejected by the operator). The message was not sent. What you can do: Use a different, approved template. Contact support or the operator if you need this template unblocked.

Best practices to avoid unexpected logouts

Related articles: Why Does SMS Gateway Center Automatically Log Me Out? What is the difference between idle timeout and maximum session lifetime? Why is automatic logout required? What counts as activity that keeps my session alive? What happens when my session expires?

Can session timeout be disabled or set per user?

No. Session idle timeout and maximum lifetime are platform-level security settings, not per-user preferences. Individual users cannot extend or disable their own session limits from the user panel. Related articles: Why Does SMS Gateway Center Automatically Log Me Out? What is the difference between idle timeout and maximum session lifetime? Why is automatic logout required? What...

I was actively working – why was I still logged out?

Check which situation applies: A. Maximum session lifetime If you logged in in the morning and were still working in the afternoon, logout after roughly 8 hours is expected. Sign in again to start a new session. B. Idle timeout If you were reading a long report, on a call, or had the tab in...

What happens when my session expires?

When either limit is reached: Unsaved work in an open form may be lost if the session ends before you save. Save important changes regularly, especially on long forms. Related articles: Why Does SMS Gateway Center Automatically Log Me Out? What is the difference between idle timeout and maximum session lifetime? Why is automatic logout...

What counts as activity that keeps my session alive?

Your session stays active when you use the user panel in a normal way – for example: What generally does not count as activity Some background checks run automatically while you are on a page (such as notification badges or live summary widgets). These are designed not to extend your session if you are otherwise inactive. If you leave...

Why is automatic logout required?

Automatic session logout helps SMS Gateway Center meet common security and compliance expectations, including: This applies to the web user panel. API access using API keys follows separate authentication rules and is not affected by browser session idle timeout in the same way. Related articles: Why Does SMS Gateway Center Automatically Log Me Out? What is...

What is the difference between idle timeout and maximum session lifetime?

These two limits work together but serve different purposes: Limit What it measures Typical reason you are logged out Idle timeout Time since your last meaningful activity in the panel You stepped away, closed your laptop, or left a tab open without using the dashboard Maximum lifetime Total time since you first logged in You...

Why Does SMS Gateway Center Automatically Log Me Out?

SMS Gateway Center automatically ends user panel sessions after a period of inactivity and after a maximum session lifetime. This is a deliberate security control designed to protect your account, credits, contacts, and messaging data – especially when a workstation is left unattended or a browser tab stays open on a shared device. The platform...

What does NUMERIC_SENDER (Promo Numeric SenderId) mean?

The message was rejected because a numeric sender ID was used for transactional content where it is not allowed – for example promo messages must use numeric sender ID per local rules. The message was not sent. What you can do: Use an numeric (or otherwise allowed) sender ID for promotional messages. Check the rules...

What does SERVICE_EXPLICIT (Service Explicit Failed) mean?

The message failed service-explicit check (India) – for example the content or sender did not pass the service-explicit validation required by the operator or regulation. The message was not sent. What you can do: Ensure your content and sender match the service-explicit rules for your entity and template. Fix the content or sender and resend.

What does BILLING_ISSUE (Billing Not Set) mean?

Your message was not sent because billing is not set for this send – for example pricing or billing is not configured for the route, product, or destination. The system could not charge or allow the send. What you can do: Contact support to have billing configured for your account, route, or destination. Do not...

What does CONSENT_FAILED (Consent fail by DLT) mean?

Your message was rejected due to consent failure on DLT – the recipient has not given consent (or consent is not recorded on DLT) for this type of message or sender. The message was not sent. What you can do: Send only to numbers that have valid consent registered on DLT for your entity and...

What does Expired (Expired Message) mean?

Your message expired before it could be delivered – for example it stayed in the queue or with the operator too long and was dropped. The message was not delivered. What you can do: Resend the message. If many messages expire, try sending at a less busy time or contact support to check queue or...

What does GOV_Header (Invalid account type) mean?

The message was rejected because of an invalid account type – for example you used a header or option (e.g. government header) that is not allowed for your account type. The message was not sent. What you can do: Use only features and headers allowed for your account. Contact support to confirm your account type...

What does BLOCKED_SENDER_ID (Blocked Sender) mean?

The sender ID you used is blocked – it is not allowed for sending (e.g. restricted, suspended, or blocked by the operator or platform). The message was not sent. What you can do: Use a different, approved sender ID. If you believe the block is wrong, contact support with your sender ID and use case.

What does DND_PREFERENCE_NUMBER mean?

Fully registered numbers cannot receive SMS from this Sender ID due to DND preferences – the recipient’s DND (Do Not Disturb) choice does not allow messages from your sender ID or category. The message was not sent. What you can do: Use a different, approved sender ID that matches the recipient’s preferences, or send only...

What does Not_Supported_Facility (Support Unavailable or Roaming Unsupported) mean?

The send is not supported in this case – for example the facility or feature is unavailable, or the recipient is roaming and the route does not support roaming delivery. The message was not delivered. What you can do: Retry when the recipient is in a supported region or when the facility is available. If...

What does SENDERID_MISMATCH (SenderId Mismatch with template) mean?

The sender ID you used does not match the template – for example the template is registered with a different sender ID on DLT or with the operator. The message was not sent. What you can do: Use the sender ID that is registered and approved for the template you are sending. Check your template–sender...

What does TEMPLATEID_NOT_FOUND (Template Id not found) mean?

The template ID you used was not found – for example it does not exist, was deleted, or is not available for your account or route. The message was not sent. What you can do: Use a valid template ID that exists and is approved for your account. Check your template list and correct the...

What is the difference between Draft, Active, and Inactive status?

These are internal statuses you set in the builder (Status dropdown): They do not change Meta’s status (Not published / DRAFT / PUBLISHED). Only Meta Status on the Manage page indicates whether WhatsApp has approved and published the flow for sending.

What does DLT_REJECT (Invalid PEID) mean?

Your message was rejected due to an invalid PE ID (Principal Entity ID) on DLT – for example the PE ID is wrong, not registered, or does not match your entity. The message was not sent by operator. What you can do: Use the correct PE ID registered for your entity on DLT. Check your...

What does BALANCE_ERROR (Balance Over) mean?

Your message was not sent because your balance is over – for example you have no SMS credit or your account wallet balance does not allow this send. The message was rejected before it left the platform. What you can do: Recharge or top up your account. Check your balance and ensure you have enough...

What does DLT_REJECTED mean?

Your message was rejected by DLT (India’s Distributed Ledger Technology for commercial SMS) – for example the template, TM ID, PE ID, or Sender ID does not match what is registered on DLT for this content or sender. The message was not sent. What you can do: Ensure your template, TM ID, PE ID, and...

What does INVALID_FORMAT (Invalid Format) mean?

Your message or request was rejected due to invalid format – for example the message body, parameters, or data do not match the expected format (encoding, structure, or type). The message was not sent. What you can do: Check the format of your message content and any parameters (e.g. encoding, special characters). Use the correct...

What does INVALID_MSG_LENGTH (Invalid Message Length) mean?

Your message was rejected because its length is invalid – for example it exceeds the maximum allowed length, or it does not meet the minimum or segment rules for the route or message type. The message was not sent. What you can do: Shorten or split your message to fit the allowed length (e.g. single...

What does NO_ROUTE (Route is not defined) mean?

Your message was not sent because no route is defined for this send – for example the destination, sender, or product has no configured route to the operator. The system could not find a path to deliver the message. What you can do: Contact support or check your account/route configuration. Ensure a route is set...

What does FORMAT_ISSUE (Format Issue in MSISDN/Subscriber/Address) mean?

There was a format problem with the number (MSISDN), subscriber id, or address – for example invalid characters, wrong length, or incorrect structure. The message was not sent or was rejected. What you can do: Check that recipient numbers and any subscriber/address fields use the correct format (e.g. country code, digits only, no extra characters). Clean your...

What does OPERATOR_TEMP_ISSUE (Far End Operator Issue) mean?

There was a temporary issue on the operator’s side (the “far end”) – for example their system was busy, overloaded, or had a short outage. Your message could not be delivered at that time. What you can do: Retry later. If this persists, contact support; the operator or route may need to be checked.

What does Bad Network (Network Fluctuation) mean?

Delivery failed due to network fluctuation or instability – for example a brief connectivity or quality issue between the platform and the operator. The message did not reach the recipient at that time. What you can do: Retry sending. If you see this often, try at a different time or contact support if the issue persists.

What does REPORT_TIMEOUT (Report Wait Time Exceeded) mean?

The system did not receive a delivery report within the allowed wait time. The message was sent to the operator but no final delivery result came back in time, so it is treated as failed or unknown. What you can do: Check if the recipient number is valid and in service. If REPORT_TIMEOUT is common for a route,...

What does CANCEL_UUID (Canceled For Delivery) mean?

The message was canceled before or during delivery – for example the campaign or send was stopped using transaction ID, or the message was explicitly canceled. The message was not delivered. What you can do: No action needed if you canceled the send. If you did not cancel, check whether a scheduled campaign was stopped or contact...

What does BLACK_LISTED (Black Listed) mean?

The recipient number or your sender/session is on a blacklist – messages to or from it are blocked. Your message was not delivered. What you can do: Remove blacklisted numbers from your list. If you believe your sender or number was blacklisted by mistake, contact support with details.

What does IN_RETRY (Retry attempted) mean?

Your message could not be delivered on the first attempt and is being retried (or was submitted for retry). It is in a pending/submitted state until the retry completes and a final result is received. What you can do: Wait and check your Delivery Report later for the final status (Delivered or a failure code).

What does OTHER_SYS_FAIL (Report Pending From Operator/Multipart) mean?

The message is in an intermediate state – for example a delivery report is still pending from the operator, or a multipart message is waiting for all segments to be processed. It may later update to Delivered or another final status. What you can do: Check your Delivery Report again later for the final status. No action...

What does INVALID_GROUP (Invalid Group Name) mean?

The group name or group reference you used is invalid – for example the group does not exist, was deleted, or the name is wrong. The message was not sent to that group. What you can do: Check the group name or ID you used. Ensure the group exists and you have permission to send to it.

What does NO_MATCH (Non Optin Number) mean?

The recipient number is not opted in where opt-in is required – for example for promotional or marketing messages. The message was not sent to comply with consent rules. What you can do: Send only to numbers that have given consent for the type of message you are sending. Use an opt-in list and remove non-opt-in numbers.

What does OPERATOR_DOWN (Operator Unreachable) mean?

The operator or gateway was unreachable when your message was sent – for example the operator’s system was down or not responding. Your message could not be delivered at that time. What you can do: Retry sending later. If this persists for a long time, contact support; the issue may be on the operator or route side.

What does DEFERRED (No Ack From SMSC) mean?

Your message did not receive an acknowledgment from the SMSC (Short Message Service Center) within the expected time – for example the gateway did not confirm accept/reject. The message is in a deferred or uncertain state. What you can do: Check your Delivery Report again later; the message may later get a final status. If DEFERRED appears often...

What does ABSENT_SUB (Absent Subscriber / Unreachable) mean?

The recipient was absent or unreachable at the time of send – for example phone switched off, out of coverage, or not attached to the network. Your message could not be delivered at that moment. What you can do: You can retry sending later. Remove numbers that repeatedly show this if they are no longer in use.

What does SYSTEM_FAIL (System Failure) mean?

Delivery failed due to a system or platform failure – for example a temporary internal error while processing your message. The message did not reach the recipient. What you can do: For a single occurrence, no action is needed. If you see SYSTEM_FAIL often, retry later or contact support with the time and message/route details.

What does DUPLICATE_FAIL (Duplicate Fail) mean?

Your message was not sent because it was detected as a duplicate – for example the same message to the same number was already sent within a short time, or a duplicate check rule blocked it. The message was rejected to avoid duplicate delivery. What you can do: Avoid sending the same content to the same number...

What does OTHER (Other) mean?

The message could not be delivered for a reason that is grouped as “Other”—a failure that does not have a specific code in the list. You may see it in your Delivery Report or in failed-count summaries. What you can do: Check the detailed Delivery Report for more context if available. If “Other” appears often, contact support...

What does TEMPLATE_CHECK_FAILED (Template Mismatch) mean?

Your message does not match an approved template where one is required – for example the content or variables differ from the registered template, or the wrong template was used. The message was not sent. What you can do: Use the exact approved template and variable format for your region (e.g. for India DLT). Ensure the message body...

What does BLOCKED_SENDERID mean?

The sender ID you used is blocked or not allowed for this send – for example it is restricted, suspended, or not permitted for the destination or message type. The message was not sent. What you can do: Use a different, approved sender ID. If you believe the block is wrong, contact support with your sender ID and...

What does INVALID_SENDERID (Invalid SenderId) mean?

The sender ID (Sender ID / From) you used is not valid for this route or recipient – for example not registered, not approved, or not allowed for the message type. The message was not delivered. What you can do: Use a sender ID that is approved and valid for your account and the destination. Check your Sender...

What does SPAM_FAIL (Spam Detected) mean?

Your message was blocked or rejected because it was detected as spam – for example it contained words that match spam rules or was flagged by content filters. The message was not delivered. What you can do: Review your message content and avoid spam-triggering words or patterns. Adjust the text and try again with compliant content.

What does WORKING_HOURS_FAIL (Outside Working Hours) mean?

Your message was not sent because it fell outside the allowed sending window (working hours) for your account or route. The message was rejected to comply with time-based rules. What you can do: Send during the configured working hours, or request a change to your account’s sending window if your use case requires it.

What does INBOX_FULL (Inbox Full) mean?

The recipient’s inbox is full and cannot accept more messages. Your SMS was not delivered. What you can do: You cannot fix the recipient’s inbox. Remove or retry these numbers later; consider reducing frequency if many recipients have full inboxes.

What does PENDING_REPORT (Submitted to Operator) mean?

Your message was submitted to the operator and is waiting for a final delivery result. It is in a pending state – you may later get Delivered or another failure code when the delivery report is received. What you can do: No action needed. Check your Delivery Report again later for the final status.

What does UNKNOWN_ERROR (Unknown Error / Other) mean?

The message could not be delivered for a reason that is not mapped to a specific code – either a generic failure from the network or an unspecified system reason. It is grouped as “Other” or “Unknown” in reports. What you can do: If it happens rarely, no action may be needed. If you see it often...

What does PROMO_FAIL (Regulatory Fail) mean?

Your message was rejected due to a regulatory or compliance failure – for example it was treated as promotional but did not meet local rules (e.g. consent, content, or sender requirements). The message was not sent. What you can do: Ensure your content and sender type match the rules for your region (e.g. transactional vs promotional). Use...

What does BLOCK_NUMBER (Blocked) mean?

Your message was blocked – the recipient number is on a block list, or the message was not allowed to be sent to this number. The message was not delivered. What you can do: Remove blocked numbers from your list. If you did not add the block, check with support or your account settings.

What does NETWORK_ERROR (Real-Time Network Error) mean?

Delivery failed due to a temporary network or connectivity issue while your message was being sent – for example gateway timeout or network congestion. The message did not reach the recipient at that time. What you can do: No change needed on your side for a single occurrence. If you see many such errors, try sending again later...

What does INVALID_SUB (Invalid User) mean?

The recipient number is invalid – for example wrong format, too short/long, or not a valid mobile number. The message was not sent to this number. What you can do: Check number format (e.g. include country code, no spaces/letters). Clean your list to remove invalid entries.

What does UNKNOWN_SUB (Unknown User) mean?

The recipient number is not recognized as a valid subscriber on the network – for example the number does not exist, is not in service, or has been disconnected. Your message could not be delivered. What you can do: Verify the number (country code, digit count). Remove or update invalid or disconnected numbers from your list.

What does CALL_BARRED (Barred) mean?

Your message could not be delivered because the recipient number or line is barred – for example outgoing SMS is blocked on that number, or the subscriber has restrictions that prevent receiving your message. The message is marked undeliverable. What you can do: Remove barred numbers from your list, or use a different contact if the recipient...

What does SPAM_FAIL or Blocked (Spam) mean?

SPAM_FAIL means your message was blocked or rejected because of spam filtering – for example it contained words that match the platform’s spam rules, or it was flagged for moderation. These messages are counted as Blocked (Spam) in reports. Where you see it Why it matters

What does NCPR_FAIL or DND failure mean?

NCPR_FAIL means your SMS failed because of NCPR/DND (India’s Do Not Disturb rules). The number may be on the DND list, or the message did not pass NCPR checks. These are counted as DND hits in reports. Where you see it Why it matters For more detail, see the FAQ: What is NCPR_FAIL?

What does NOTSENT mean?

NOTSENT means your message was never sent to the operator. It was rejected by the platform before it left—for example blocked number, spam filter, template mismatch, validation error, or (in India) NCPR/DND check before send. The message did not go to the vendor. Where you see it Why it matters

What does FAILED mean?

FAILED means your SMS did not get delivered. The operator or network returned a failure—for example invalid or switched-off number, gateway error, message expired, or operator rejection. These messages are counted as Failed in your reports. Where you see it Why it matters

What does SUBMITTED or Pending mean?

SUBMITTED (often shown as Pending) means your message was accepted and sent to the operator but a final delivery result is not yet back. The message is still in the delivery pipeline – it may later become Delivered or Failed when the operator sends a delivery report. Where you see it Why it matters

What does DELIVERED mean?

DELIVERED means your SMS was successfully delivered to the recipient (or accepted as delivered by the operator). These messages are counted as Delivered or Success in your reports. Where you see it Why it matters

What is NCPR_FAIL?

NCPR_FAIL is a status used in SMSGatewayCenter to classify SMS delivery failures that are due to NCPR (National Customer Preference Register) checks. When a message is marked with an error code whose status is NCPR_FAIL, it means the message did not go through because of India’s DND (Do Not Disturb) / NCPR rules. In simple terms So when...

What are the best practices for building workflows?

How do I debug a workflow that behaves unexpectedly?

Use Test Journey to step through with sample data; check each branch (True/False, Valid/Invalid, Success/Failed). Inspect User State and WorkFlow Data for real users. Verify Workflow Config (reset/cancel/expiry). Check Variable state for globals. Review execution logs and API responses (e.g. API Connect Test API). Ensure all Failed and Invalid ports are connected and that variable names/typos (e.g. in {{local:Name}}) match Variable Management.

Can I use the same workflow for multiple WABAs or agents?

Workflow definitions are typically stored per user/workflow ID. Execution is tied to the connection (e.g. WABA) and agent context when the trigger runs. For Agent Transfer, you select a specific agent. To reuse the same design across WABAs or agents, clone the workflow and assign or use it in the right context, or check your product...

What is the difference between Auto Response and Template in Send WhatsApp?

Message Type – Auto Response: Uses a conversation / auto-response template (e.g. for quick replies within 24-hour window). Select from “Auto response template for reply” dropdown. Message Type – Template: Uses a Meta (WhatsApp) template. Select from the Template dropdown. Each type has its own dropdown and optional media; the form (header, body variables, footer, buttons) loads based on the...

How do I use the Data Profile Export?

On the Data Profile page for a workflow, use the Export button. The action workflowDataProfileExport generates a ZIP containing CSV with the same columns as the Data Profile list (contact data for that workflow). Export is useful for reporting, CRM sync, or offline analysis of collected profile data.

Where can I see execution logs and execution count?

Execution tracking is stored (e.g. in wa_workflow_execution or similar). Use User State and WorkFlow Data from the Manage page to see per-user state and variable data. Execution counts and logs may be shown on the Manage page (e.g. per workflow row) or in a dedicated executions/logs section depending on your version. Check the execution engine documentation for where it writes logs...

How do I add a new workflow from the Manage page?

On Workflow Builder → Manage, use Add Workflow or the equivalent button. You may be taken to a Create choice page: Create New (blank canvas) or Select From Library (predefined template). Choosing Create New opens the builder with a blank canvas and the Starting Node. Enter name and description, add nodes, configure Workflow Config, then Save and optionally Activate.

What file format is used for Export/Import?

Export produces a JSON file containing workflowData (nodes, edges), apiConfig, and variableConfig. Import expects the same structure: valid nodes array (with id, type), edges array (source, target), no duplicate ids. The importer validates and shows a critical warning before replacing the current canvas and config. Keep exports as backup or for moving workflows between environments.

How do I create a workflow that waits for user reply?

Use Wait for Event (action_delay with user_message mode) in the execution model: the workflow pauses until the user sends a message, then continues and can store the reply in a variable (e.g. user_message). For a simple time delay without waiting for input, use the Delay node (0–100 seconds). Test Journey supports both: delay shows a countdown; user_message mode waits for your...

What are the keyboard shortcuts for the canvas?

Zoom: When the canvas area is focused, Ctrl/Cmd + Plus zooms in and Ctrl/Cmd + Minus zooms out (canvas zoom only, not browser zoom). The canvas wrap is focusable (tabindex) for accessibility. A zoom tip is shown below the canvas. Use the minimap (if available) for large workflows.

How do I reorder or delete nodes?

Reorder: Drag nodes on the canvas to rearrange; connections stay attached. Some UIs also offer “Move up / Move down” in the Configure panel. Delete: Use the delete (×) button on the node. Deleting a node removes all its connections. To remove only a connection, click the connection line between two nodes to disconnect them. The Starting Node...

What is Variable state in Settings?

Variable state is a read-only view of the current global variable values at runtime. It is stored in a DB column (e.g. variable_state) and is not part of the workflow JSON (workflowData is not updated at runtime with variable values). Open it via Settings → Variable state to inspect what the engine is using for globals without editing the journey.

How do I use variables in the API Management (Query Params, Headers, Body)?

In Settings → API Management, in Query Params, Headers, and Body fields, use the variable picker to insert {{local:Name}}, {{global:Name}}, etc. Variables are loaded from Variable Management (or from workflowData.variableConfig when the modal has not been opened yet). The picker is constrained to the viewport and shows categories (Local, Global, Constant, System, Data Profile). Test the API with Test API after setting...

Can I use WhatsApp Flows and Workflow Builder together?

They are separate features. Workflow Builder is for automated journeys (triggers, messages, collect input, conditions, API, agent transfer). WhatsApp Flows (wa_flow) is for building multi-screen forms (screens, components, Flow JSON for Meta). Use Workflow Builder for conversation flows and automation; use WhatsApp Flows when you need native Flow forms (e.g. checkout, registration) inside WhatsApp. Both are under the WhatsApp...

How do I use the Node Guide in the builder?

The Node Guide (link in the breadcrumb next to Manage) is in-app documentation. It explains how to connect nodes (Starting Node, palette, ports, chaining, multiple outputs), then lists all node types with short descriptions and examples. Use it to learn node types, port meanings, and best practices without leaving the builder.

What is the Template Library and Create from Library?

When creating a workflow, you can choose Create New or Select From Library. The Template Library offers many predefined workflows grouped by industry (Retail, Healthcare, Hospitality, Financial, Insurance, Automotive, HR, Government, Logistics, Subscription, Utilities, Education, Events, Real Estate, General, etc.). Selecting one creates a new workflow with a pre-built journey that you can edit. Use the category dropdown and search...

How do I handle “Failed” and “Invalid” ports?

Always connect Failed and Invalid ports to a sensible next step. For Send WhatsApp Failed: connect to a fallback message (“We’re sorry, please try again”) or retry logic. For Ask Invalid: connect to retry message or max-retries then a human/agent transfer or exit. Leaving these ports unconnected can leave users without a response when something goes wrong.

Why do messages not send from a workflow?

Verify the template is approved and in the correct format. Check recipient (e.g. {{sender}} or variable) includes country code. Review API and execution logs for delivery errors. Ensure Send WhatsApp node has the correct template and variables (e.g. {{1}}, {{2}}) and that media is attached if the template requires it. Test with Test Journey or a manual test run first.

Why is my workflow not executing automatically?

Ensure workflow status is Active. Only Active workflows are run by triggers (Incoming Message, Scheduled). Check trigger configuration (keywords, schedule). Review execution logs and User State to see if the user is already in another node or if the trigger did not fire. Verify that the execution engine (e.g. WorkflowExecutor) is enabled and that incoming messages or scheduler are calling...

Why are my templates not loading in the workflow?

Confirm that you have active WhatsApp (Meta) templates in the same account/WABA. Check WhatsApp → Templates (or equivalent) for status. For Send WhatsApp or Message Template nodes, ensure the correct Message Type (Auto Response vs Template) is selected and the right template dropdown is used. If the list is empty, verify permissions and that the workflow builder is loading templates from the correct API.

What is the Modify Variable node?

The Modify Variable node sets or updates a Local or Global variable (or constant). Configure: variable (from Variable Management), update method (set, append, etc.), and value (fixed or from another variable). Use it to store user choices, counters, or flags. Ensure the variable is created in Variable Management and that you use the correct variable type (Local/Global)....

How do I use the List node?

The List node sends an interactive list message: sections, rows (title, description, payload). Configure message, footer, button label, and section/row structure. The user selects a row; the engine routes to the port that matches the row’s payload. Use it for longer menus, FAQs, or categorized options. Test Journey simulates list selection by payload.

How do I use the Reply Buttons node?

The Reply node sends a message with quick-reply buttons (title and payload per button). Configure message text, optional header (image/video/document), footer, and button list. In the execution engine, when the user taps a button, the flow continues from the port that matches that button’s payload. In Test Journey, click the button to simulate the user choice. Use...

What is the Media Carousel node?

The Media Carousel node is an interactive message type (Meta carousel): up to 10 cards, each with image/video, title, body (e.g. 160 chars), and up to 2 buttons (quick reply or URL). You configure body message, cards, and buttons. The node has one output port per quick-reply button (e.g. card_X_btn_Y) for routing. Test Journey supports carousel display...

How do I route support messages by keyword?

Start with Incoming Message trigger. Add a Keyword Match condition: e.g. “billing, payment, invoice” → Send WhatsApp (billing team template) and tag “Billing”; “technical, bug, error” → tech template and tag “Technical”; default → Round Robin or generic reply and tag “General”. Connect each condition output (True/False) to the right message or assignment node.

How do I create a customer onboarding sequence?

Use a Scheduled or Incoming Message trigger, then Send Sequence or multiple Send WhatsApp nodes with Delay in between: e.g. Welcome (0 min), Getting Started (5 min), Support (1 hour). Use variables like {{customer_name}}. End with Manage Tags (e.g. “Onboarded”). Set delays in seconds in the Delay node or in the sequence config. Activate when ready.

How do I create an OTP verification workflow?

Example flow: (1) Starting Node → (2) Incoming Message (trigger with keywords e.g. otp, verify). (3) Send WhatsApp (OTP template, recipient {{sender}}, variables for code/name). (4) Delay (e.g. 30 seconds). (5) Keyword Match (keywords = the OTP code or variable). (6) From True → Send WhatsApp (success template), from False → Send WhatsApp (invalid/retry). Optionally add Manage Tags or Set Variable (e.g. tag “Verified”). Configure Workflow Config, test with Test Journey, then set status to Active.

What are the port colours and what do they mean?

Port colours indicate the outcome of a node: Green = success / delivered / true / valid; Red = failed / false / invalid; Blue = continue (next step regardless). For example, Send WhatsApp has Delivered (green), Failed (red); Condition has True (green), False (red); Ask nodes have Valid (green), Invalid (red). Connect each port to the correct next node so...

Why does Delete on Manage not remove the row?

Delete performs a soft delete: it sets the workflow status to deleted. The row remains in the database but is hidden from the workflow list and from duplicate-name checks. This keeps history and avoids breaking references. If you need to fully remove data, that would require an admin or DB-level process outside the standard UI.

How does workflow status (Draft / Active / Inactive / Deleted) work?

What is WorkFlow Data (Variable / Data Profile data)?

WorkFlow Data on the Manage page opens a page that shows sgc_wa_workflow_local_var and sgc_wa_workflow_global_var_trail (or equivalent) for that workflow in a readable table. It helps you inspect stored local/global variable values and trails per execution or user. Use it for debugging variable values and data profile updates.

What is User State and how do I use it?

User State shows the current state of users in the workflow (e.g. which node they are on, variables). On Manage there is a User State column/link; clicking it opens a view of all users and their details across that workflow. Use it to debug “stuck” users or to see which node a given phone number is at. There...

Why is Save blocked even though my canvas looks complete?

Save is blocked if Workflow Config is incomplete. Open Config → Workflow Config and set: Reset workflow keyword, Cancel workflow keyword, Clean localcache keyword, and Message for expiry. All are required (expiry message is required when you use workflow expiry). The header and Config card on the builder reference this; fix any empty required field and Save again.

How do I clone an existing workflow?

On the Manage page, open the row for the workflow and click Clone. You are taken to the create page with the same name (you can change it), description, and full canvas (nodes and edges) pre-filled. Save as a new workflow (new ID); status is Draft. Use cloning to duplicate a flow and then adjust for another use...

How do I export and import a workflow?

Export: On the builder, click Export (next to Save). The journey is downloaded as JSON (workflowData: nodes, edges, apiConfig, variableConfig). Import: Click Import (before Export), choose a JSON file. The system validates structure (nodes, edges, ids, no duplicates) and shows a warning before replacing the current canvas, API config, and variable config. Use Export for backup or copy to...

What is the Data Profile and where is it used?

The Data Profile stores contact-level data (e.g. name, phone, email, address, DOB) per user/WABA/mobile. It is used by Data Profile variables in Variable Management and by Store in variable in Ask nodes (you can save to Data Profile fields). The Data Profile link on the Workflow Manage page opens a list of all contact profiles for that workflow. Data is updated when the...

How do I use the Test Journey widget?

Test Journey simulates the workflow with sample data. Enter test name, phone, email, etc. and run step-by-step. It mirrors the WorkflowExecutor: validates Ask nodes (name, phone, email, number, date, address, free text, location), handles reply buttons and list rows by payload/title, supports message_quick_reply, delay, agent_transfer, variable resolution, and Invalid port flow. Use Restart to run again. Fix any...

How do Condition nodes work?

Condition nodes branch the flow. Keyword Match checks if the user’s message contains any of the configured keywords (with optional case sensitivity); output ports are True and False. Custom condition compares a field (variable) with an operator (e.g. equals, contains) and a value; again True and False. Connect each port to the next appropriate node (e.g. True → success message, False → retry or different path).

What is the Delay node and how do I configure it?

The Delay node pauses the workflow for a set time (0–100 seconds in the config). Connect it after a message or condition when you want to wait before sending the next message or checking again. For “Wait for user reply” behaviour, use Wait for Event (action_delay with user_message mode) in the execution model instead of a simple delay.

What is the Agent Transfer node?

The Agent Transfer node hands the conversation to a human agent. In Configure you select an agent from a dropdown (only active human agents; AUTOBOT/Bot excluded). The node stores the selected agent id/name and is used when you want to escalate from bot to live chat. Configure it after the condition or step that decides when to transfer.

How do I use the API Connect node?

Add an API Connect node and configure it in Settings → API Management: define the API (URL, method, headers, query params, body, response type JSON/XML/PLAIN). You can use variables in params and headers via the variable picker. Optionally set Store output in variable to a Local or Global variable. The node has Success and Failed ports (no Continue). Use Test API in API Management to verify...

What are System and Data Profile variables?

System variables are provided by the engine: e.g. UserInput, Payload, TimestampEpoch, TimestampHuman, ProfileName, ProfileMobile. Data Profile variables come from the contact’s data profile (Name, Phone, Email, FirstName, LastName, City, State, Country, ZipCode, Address, Gender, Currency, Language, DOB, CreatedAt, UpdatedAt). They are read-only and shown in Variable Management under their own tabs. Use them in message text, API params,...

What is WhatsApp Flow?

WhatsApp Flow is a feature from Meta (WhatsApp) that lets businesses send interactive, multi-step forms inside a WhatsApp chat. When you send a message with a flow button, the user taps it and a small form or “mini-app” opens inside WhatsApp – no need to open a browser. Users can fill text, choose options, pick...

How do variables work in workflows?

Variables store data for the journey. Variable Management (Settings) defines Local (per session), Global (across sessions for that user/workflow), and Constant (fixed) variables. System and Data Profile are built-in and read-only. In node config and API Management you insert variables with the format {{local:Name}}, {{global:Name}}, {{constant:Name}}, {{system:Name}}, {{dataprofile:Name}}. Use the Insert variable row or </> picker in text fields. The engine resolves these at runtime; Variable state (Settings) shows current global values without changing workflow JSON.

What are Collect Input (Ask) nodes?

Collect Input nodes ask the user for specific data: Name, Phone, Email, Number, Date, Address, Location, or Free Text. Each has a prompt message, optional retry message, and Store in variable (Local, Global, or Data Profile). They validate input and expose Valid and Invalid ports. You can set optional “Example for user” (e.g. date format), regex for Free Text, min/max length, and handle Invalid (e.g. max retries then...

How do I use the Send WhatsApp node?

Add a Send WhatsApp node and connect it from the previous step. In Configure, choose Message Type: Auto Response (conversation template) or Template (Meta template). Select the template and, if needed, the Auto response template for reply. Fill recipient (e.g. {{sender}} or a variable) and template variables (per placeholder {{1}}, {{2}}, etc. or via variable picker). If the template has media, select it. The node has Delivered, Failed,...

What is the Starting Node and can I delete it?

The Starting Node is the single entry point of the workflow. Every path must begin from this node. It cannot be deleted and cannot receive incoming connections; all connections start from it. It has one output port (e.g. Continue) that you connect to the first step of your journey.

What node types are available?

The in-app Node Guide describes each type in detail.

What is Workflow Expiry and Message for expiry?

Workflow Expiry is an optional time (e.g. 1 minute to 24 hours) after which an incomplete user session is considered expired. Message for expiry is the message sent to the user when they are in the middle of a journey and that expiry time is reached. Both are set in Settings → Workflow Config. If you use expiry, always...

What are Reset, Cancel, and Clean localcache keywords?

Configure them in Settings → Workflow Config on the canvas.

What is Workflow Config and why is it required before save?

Workflow Config (under Settings on the canvas) stores keywords and messages that control how users interact with the journey: Reset keyword (restart from start node), Cancel keyword (exit workflow), Clean localcache keyword (clear local variables), and Message for expiry (sent when the user is in a half-finished journey and the workflow expires). These are required so the execution engine knows how to handle reset,...

How do I connect nodes on the canvas?

Connections always start from the Starting Node. Drag nodes from the palette onto the canvas. To connect: click a port (circle at the bottom or side of a node), then click the node you want to connect to. You can also drag from the port to the target node. Port colours indicate outcomes (e.g. green = success/delivered/true, red...

How do I create my first workflow?

Click Add or Create New, give the workflow a name (e.g. “Customer Onboarding”), and leave status as Draft. Drag a Starting Node and then add nodes from the left palette (Triggers, Message Nodes, Collect Input, Actions). Connect nodes by clicking an output port (coloured circle) on one node and then the target node. Configure each node via the Configure panel, then Save. Use Test Journey to...

How do I access the Workflow Builder?

Go to WhatsApp → Workflow Builder in the user menu. You can also open it directly via: From there you can use Manage to see all workflows or Add Workflow / Create New to start a new journey. The in-app Node Guide (link next to Manage) explains every node type.

What is the Workflow Builder?

The Workflow Builder is a visual tool inside SMSGatewayCenter’s WhatsApp module that lets you create automated message journeys using a drag-and-drop canvas. You add nodes (triggers, messages, collect input, conditions, actions), connect them with ports, and configure each step. Workflows run automatically when triggers fire (e.g. incoming message, schedule) or when you run a test....

How to Import Contacts

Importing contacts allows you to quickly add multiple recipients for bulk SMS messaging. This guide shows you how to import contacts from various sources into the SMSGatewayCenter mobile app on both iOS and Android. Why Import Contacts? Benefits Import Methods Method 1: Import from Device Contacts Easiest Method: Method 2: Import from CSV File For...

Push Notifications Not Working

If push notifications aren’t working in the SMSGatewayCenter mobile app, this guide will help you diagnose and fix the issue on both iOS and Android devices. Follow these troubleshooting steps to get your notifications working again. Quick Diagnosis Before trying solutions, check: Common Issues and Solutions Issue 1: Notifications Disabled in Device Settings Symptoms: No...

Understanding Push Notifications on Android

Push notifications keep you informed about SMS delivery status, account updates, and important alerts on your Android device. This guide explains how push notifications work in the SMSGatewayCenter Android app and how to configure them for the best experience. What Are Push Notifications? Definition Push notifications are messages sent from our servers to your Android...

Understanding Push Notifications on iOS

Push notifications keep you informed about SMS delivery status, account updates, and important alerts on your iPhone or iPad. This guide explains how push notifications work in the SMS Gateway Center iOS app and how to configure them for the best experience. What Are Push Notifications? Definition Push notifications are messages sent from our servers...

How to Update App from Play Store

Keeping the SMSGatewayCenter app updated ensures you have the latest features, bug fixes, and security improvements. This guide shows you how to update the app from Google Play Store on your Android device. Why Update the App? Benefits of Updating Methods to Update Method 1: Update from Play Store (Manual) Step-by-Step: Method 2: Enable Auto-Update...

Android Permission Issues and Solutions

Permission issues can prevent the SMSGatewayCenter app from working properly on your Android device. This guide helps you understand Android permissions, fix permission problems, and ensure the app has all necessary access. Understanding Android Permissions Why Permissions Are Needed Android requires apps to request permission before accessing: Permission States Granted: Permission granted, app can use...

How to Update App from App Store

Keeping the SMS Gateway Center app updated ensures you have the latest features, bug fixes, and security improvements. This guide shows you how to update the app from the App Store on your iPhone or iPad. Why Update the App? Benefits of Updating Methods to Update Method 1: Update from App Store (Manual) Step-by-Step: Method...

iOS Permission Issues and Solutions

Permission issues can prevent the SMS Gateway Center app from working properly on your iPhone or iPad. This guide helps you understand iOS permissions, fix permission problems, and ensure the app has all necessary access. Understanding iOS Permissions Why Permissions Are Needed iOS requires apps to request permission before accessing: Permission States Allowed: Permission granted,...

App Won’t Open or Crashes on Android

If the SMSGatewayCenter app won’t open, freezes, or crashes on your Android device, this guide will help you diagnose and fix the issue. Follow these troubleshooting steps to get your app working again. Quick Diagnosis Before trying solutions, identify the issue: Common Causes Why Apps Crash on Android Solutions (Try in Order) Solution 1: Force...

App Won’t Open or Crashes on iOS

If the SMS Gateway Center app won’t open, freezes, or crashes on your iPhone or iPad, this guide will help you diagnose and fix the issue. Follow these troubleshooting steps to get your app working again. Quick Diagnosis Before trying solutions, identify the issue: Common Causes Why Apps Crash on iOS Solutions (Try in Order)...

How to Enable/Disable Notifications

Push notifications keep you informed about SMS delivery status, account updates, and important alerts. This guide shows you how to enable or disable notifications in the SMSGatewayCenter mobile app on both iOS and Android devices. Understanding Notifications Types of Notifications Delivery Reports: Account Alerts: System Notifications: Enabling Notifications Step 1: Grant Notification Permission iOS Android...

How to Update Profile Information

Keeping your profile information up to date ensures you receive important notifications and account updates. This guide shows you how to update your profile information in the SMSGatewayCenter mobile app on both iOS and Android. Accessing Profile Settings Method 1: From Main Menu Method 2: From Dashboard Method 3: From Account Section Understanding Profile Information...

How to Switch Between Multiple Accounts

If you have multiple SMSGatewayCenter accounts, you can easily switch between them in the mobile app without logging out and back in. This guide shows you how to manage and switch between multiple accounts on both iOS and Android. Understanding Multiple Accounts When to Use Multiple Accounts How Multiple Accounts Work Adding Multiple Accounts Step...

How to Use Contact Picker

The Contact Picker feature allows you to quickly select recipients from your device’s contact list instead of manually typing phone numbers. This saves time, reduces errors, and ensures numbers are formatted correctly. This guide shows you how to use the contact picker on both iOS and Android. Benefits of Using Contact Picker Why Use Contact...

How to View SMS History

The SMS History feature allows you to view all your sent SMS messages, check delivery status, and track your messaging activity. This guide shows you how to access and use the SMS history feature on both iOS and Android. Accessing SMS History Method 1: From Main Menu Method 2: From Dashboard Method 3: After Sending...

App Shows ‘Network Error’ – How to Fix

Network errors in the SMSGatewayCenter mobile app usually mean the app cannot connect to our servers. This guide will help you diagnose and fix network connection issues on both iOS and Android devices. Understanding Network Errors Common Error Messages What Causes Network Errors Quick Fixes (Try These First) Fix 1: Check Internet Connection Fix 2:...

SMS Not Sending – Common Solutions

If your SMS messages aren’t sending from the SMSGatewayCenter mobile app, this guide will help you identify and fix the most common issues. Follow these troubleshooting steps to get your messages sending successfully. Quick Diagnosis Checklist Before diving into specific solutions, check these common issues: Common Issues and Solutions Issue 1: Insufficient Account Balance Symptoms:...

System Requirements for Mobile App

Before installing the SMSGatewayCenter mobile app, it’s important to ensure your device meets the system requirements. This guide lists all requirements for both iOS and Android devices, helping you determine if your device is compatible. iOS Requirements Operating System Minimum Version: iOS 13.0 or later Recommended: iOS 14.0 or later for best performance How to...

Understanding the Dashboard

The SMSGatewayCenter mobile app dashboard is your central hub for all SMS operations. This guide will help you understand the dashboard layout, navigation, and all available features so you can use the app efficiently. Dashboard Overview After logging in, you’ll see the main dashboard with: Main Dashboard Elements 1. Header/Top Bar Location: Top of the...

Managing and Securing Your Connected Devices: Step-by-Step Guide

Your Connected Devices page gives you powerful tools to manage account security across all your devices. This comprehensive guide walks you through every aspect of device management, from basic viewing to advanced security practices. Whether you’re securing your account after suspicious activity or simply cleaning up old sessions, this guide covers everything you need to...

Understanding Your Connected Devices: A Complete Guide to Device Information and Session Details

The Connected Devices feature provides you with comprehensive visibility into all devices accessing your SMS and WhatsApp messaging account. Understanding what each piece of information means helps you make informed decisions about your account security. This guide explains every element displayed on your Connected Devices page. Overview: What Are Connected Devices? A connected device represents...

How to Log In to Your Account

Logging in to your SMSGatewayCenter mobile app is the first step to start sending SMS messages. This guide will walk you through the login process on both iOS and Android devices, and help you troubleshoot any login issues you might encounter. Prerequisites Before logging in, ensure you have: Step-by-Step Login Process Step 1: Open the...

How to Check Account Balance

Monitoring your account balance is essential to ensure you can send SMS messages without interruption. This guide shows you how to check your account balance, validity, and related account information in the SMSGatewayCenter mobile app on both iOS and Android. Where to Find Balance Method 1: Dashboard/Home Screen Most Common Location: What You’ll See: Method...

How to Schedule SMS Messages

The Schedule SMS feature allows you to compose messages now and have them sent automatically at a specific date and time in the future. This is perfect for reminders, appointments, marketing campaigns, or any message that needs to be sent at a particular time. This guide covers scheduling SMS on both iOS and Android. Prerequisites...

How to Send Bulk SMS

Introduction The Bulk SMS feature allows you to send the same message to multiple recipients at once. This is perfect for marketing campaigns, announcements, notifications, or any situation where you need to reach many people with the same message. This guide covers how to send bulk SMS on both iOS and Android. Prerequisites Before sending...

First Time Setup Guide

Welcome to SMSGatewayCenter mobile app! This guide will help you set up the app for the first time, configure essential settings, and get you ready to send your first SMS message. Follow these steps to ensure everything is configured correctly. Prerequisites Before starting setup, ensure you have: Step-by-Step Setup Step 1: Launch the App Step...

How to Install SMSGatewayCenter App on Android

The SMSGatewayCenter mobile app allows you to send SMS messages directly from your Android device. This guide will walk you through the installation process step by step, from downloading from Google Play Store to setting up the app for first use. Prerequisites Before installing the app, make sure you have: Step-by-Step Installation Step 1: Open...

Understanding Delivery Reports (DLR)

Introduction Delivery Reports (DLR) provide real-time status updates for your sent SMS messages. Understanding DLR helps you track message delivery, identify issues, and ensure your messages reach recipients successfully. This guide explains everything you need to know about DLR in the SMSGatewayCenter mobile app. What is DLR? Delivery Report (DLR) is a confirmation message that tells...

Login Issues – Troubleshooting Guide

Introduction Having trouble logging in to your SMSGatewayCenter mobile app? This comprehensive guide covers common login issues and their solutions for both iOS and Android users. Follow these steps to resolve login problems quickly. Quick Diagnosis Before diving into specific solutions, try these quick checks: Common Login Issues and Solutions Issue 1: “Invalid Credentials” or...

How to Export Reports

Exporting reports allows you to save your SMS history, delivery reports, and analytics to files for record-keeping, analysis, or sharing. This guide shows you how to export reports from the SMSGatewayCenter mobile app in various formats. Why Export Reports? Benefits Accessing Export Feature Method 1: From History/Reports Screen Method 2: From Message Details Method 3:...

How to Send Quick SMS

Introduction The Quick SMS feature allows you to send individual SMS messages quickly and easily from your mobile device. Whether you’re on iOS or Android, this guide will show you how to send SMS messages in just a few taps. Prerequisites Before sending SMS, ensure you have: Steps to Send Quick SMS Step 1: Open...

How to Install SMSGatewayCenter App on iPhone/iPad

The SMSGatewayCenter mobile app allows you to send SMS messages directly from your iPhone or iPad. This guide will walk you through the installation process step by step, ensuring you can start sending SMS messages quickly and easily. Prerequisites Before installing the app, make sure you have: Step-by-Step Installation Step 1: Open App Store Step...

What is the Blocked Numbers Feature?

The Blocked Numbers feature lets you prevent messages from being sent to specific phone numbers across SMS, WhatsApp, and Voice. Once a number is added to your blocked list, it is automatically excluded from all future campaigns, helping you avoid sending to invalid numbers, maintain compliance, and protect your sender reputation. Why Block Phone Numbers?...

How to Add Blocked Numbers: Complete Step-by-Step Guide

Adding numbers to your blocked list is simple. This guide covers each step, from opening the form to saving your entries. Step-by-Step Instructions Step 1: Open the Add Form Step 2: Select Products to Block Examples: Example 1 – Block SMS Only: Example 2 – Block SMS and WhatsApp: Example 3 – Block All Products:...

How to Update Blocked Numbers: Complete Editing Guide

You can update blocked numbers to change product selections, modify numbers, or update status. This guide covers the update process step by step. When to Update Blocked Numbers Update blocked numbers when you need to: Step-by-Step Update Process Step 1: Find the Blocked Number Step 2: Open Edit Form Step 3: Update Product Selection Examples:...

How to Search and Filter Blocked Numbers: Complete Guide

The search and filter tools help you find specific blocked numbers quickly. This guide covers all search and filter options. Accessing Search and Filters Step 1: Open Blocked Numbers Search Options Basic Search Mobile Number Search: Search Tips: Filter Options Filter by Product Example: Select “SMS” to see only numbers blocked for SMS. Filter by...

How to Delete Blocked Numbers: Complete Deletion Guide

Deleting blocked numbers removes them from your blocked list, allowing messages to be sent to those numbers again. This guide covers single deletion, bulk deletion, and best practices. When to Delete Blocked Numbers Valid Reasons to Delete Important Considerations Before Deleting: After Deleting: Single Number Deletion Step 1: Locate the Entry Step 2: Initiate Deletion...

Best Practices for Blocked Numbers: Complete Guide

Following best practices helps you manage your blocked numbers list effectively, optimize campaigns, and protect your sender reputation. This guide covers essential practices. Regular Maintenance Weekly Reviews What to Do: Time Required: 15-30 minutes per week Monthly Cleanup What to Do: Time Required: 30-60 minutes per month Number Format Best Practices Always Use International Format...

What is WhatsApp Default Response Configuration and Why is it Mandatory?

WhatsApp Default Response Configuration is a mandatory feature in SMS Gateway Center’s WhatsApp Business API platform that ensures your business can automatically respond to customer-initiated conversations. This configuration is critical because WhatsApp requires businesses to send a response within the 24-hour messaging window when a customer starts a conversation. What is Default Response Configuration? Default...

How to Set Up WhatsApp Default Response Configuration

This guide will walk you through the complete process of setting up your WhatsApp Default Response Configuration. This is a mandatory setup that ensures your business can automatically respond to customer-initiated conversations. Prerequisites: Step 1: Access Default Response Configuration Step 2: Select WABA Number Step 3: Choose Default Message Type Step 4: Configure Message Content...

WhatsApp Default Response Message Types: Complete Guide

WhatsApp Business API supports various message types for default responses, each serving different communication needs. Understanding these message types helps you choose the most effective format for your default response configuration. Available Message Types for Default Responses 1. Normal Text Messages The simplest and most commonly used message type. Features: Best Use Cases: Example: 2....

Configuring Default Response Webhooks in WhatsApp Business API

Webhooks for WhatsApp Default Response Configuration allow you to receive real-time notifications when default responses are sent to customers. This enables integration with your CRM systems, logging platforms, analytics tools, and custom business applications. What is a Webhook? A webhook is an HTTP callback that sends data to a specified URL when a specific event...

Managing WhatsApp Default Response Configurations

After setting up your WhatsApp Default Response configurations, you’ll need to manage them regularly. This guide covers viewing, updating, and deleting default response configurations in your SMS Gateway Center account. Accessing the Management Interface Viewing Default Response Configurations The management interface displays all your configurations in a searchable, sortable data table with the following columns:...

Troubleshooting WhatsApp Default Response Issues

This troubleshooting guide helps you resolve common issues with WhatsApp Default Response Configuration. Follow the solutions provided to quickly identify and fix problems. Common Issue Categories: Issue 1: “No Waba connections found” Error Symptoms: Causes: Solutions: Issue 2: “Selected Waba Number does not belong to you” Symptoms: Causes: Solutions: Issue 3: Default Response Not Being...

Best Practices for WhatsApp Default Response Configuration

Implementing best practices for WhatsApp Default Response Configuration ensures optimal customer experience, maintains WABA health, and maximizes the effectiveness of your automated responses. This guide covers proven strategies and recommendations. Message Content Best Practices 1. Keep Messages Clear and Concise Why It Matters: Recommendations: Example – Good: Example – Bad: 2. Use Professional Yet Friendly...

Understanding WABA Number Selection for Default Responses

Selecting the correct WhatsApp Business Account (WABA) number is the very first step in building a reliable Default Response configuration. This article explains what a WABA number represents inside SMPPCenter, how connections are validated, and how teams that manage multiple WABAs can stay organized while avoiding configuration mistakes. What Is a WABA Number? A WABA...

WhatsApp Media Library Overview: Structure, Permissions & Daily Use

Uploading Media Assets to WhatsApp Business API (Step-by-Step)

Managing & Deleting Media: Searches, Filters, and Clean-Up Workflow

Best Practices for WhatsApp Media Identifiers, Descriptions & Multi-Account Setups

How to Upgrade to TLS 1.3 for SMS Gateway Center API Integration

This guide provides step-by-step instructions for upgrading your system to support TLS 1.3 (Transport Layer Security version 1.3) for secure API communications with SMS Gateway Center. Official API Endpoint: https://unify.smsgateway.center/SMSApi/send TLS 1.3 Benefits: Minimum Acceptable Version: TLS 1.2Recommended Version: TLS 1.3Deadline for Upgrade: November 15, 2025 API Endpoint Information Base URL: https://unify.smsgateway.centerSend SMS Endpoint: /SMSApi/sendMethod:...

What are the best practices for running successful recurring campaigns?

Follow these proven strategies to maximize ROI and customer engagement. 1. Message Optimization ✅ Keep It Concise: ✅ Clear Call-to-Action: ✅ Personalize: 2. Timing Strategy ✅ Best Times to Send: ✅ Day of Week Matters: 3. Frequency Management ✅ Don’t Over-Message: ✅ Respect Preferences: 4. Contact List Hygiene ✅ Regular Cleaning: ✅ Segment Your Audience:...

How secure is Recurring SMS? Who can access my campaigns?

Recurring SMS implements enterprise-grade security measures. Data Isolation: ✅ User-Level Separation: ✅ Reseller Hierarchy: Authentication & Authorization: ✅ Login Required: ✅ CSRF Protection: ✅ Role-Based Access: Cron Security: ✅ CLI-Only Execution: ✅ Token Authentication: ✅ Timeout Detection: Data Protection: ✅ Encrypted Storage: ✅ Input Validation: ✅ Rate Limiting: API Security: ✅ Secure Communication: Audit &...

How do I permanently delete a recurring campaign?

⚠️ Warning: Deletion is permanent and cannot be undone! Before You Delete, Consider: ✅ Pausing Instead: ✅ Historical Data: How to Delete: What Gets Deleted: ❌ Campaign configuration❌ Scheduled future executions❌ Association with groups (groups themselves remain) What’s Preserved: ✅ Historical execution reports✅ Transaction IDs✅ Credit usage history✅ Contact groups (not affected) When to Delete:...

Can I modify a campaign that’s already running?

Yes! You can edit any recurring campaign at any time. What Can Be Edited: ✅ Campaign name and description✅ Message content✅ Frequency (interval and unit)✅ Recipients (batch numbers or groups)✅ Sender ID✅ DLT Template ID✅ Message type (Text/Unicode)✅ Start date, end date, time✅ All optional settings (Flash, Link tracking, etc.) What Cannot Be Edited: ❌...

How many credits will my recurring campaign use?

Credits are calculated exactly like regular SMS – based on actual messages sent. Basic Calculation: SMS Parts Depend On: Standard Text (160 chars/SMS): Unicode Text (70 chars/SMS): Examples: Example 1: Simple Text Message Example 2: Long Unicode Message Example 3: Multiple Groups with Duplicates Monthly/Yearly Budget Estimation: For a monthly recurring campaign: For a weekly...

My recurring campaign failed. How do I fix it?

Failed executions can occur for various reasons. Follow this troubleshooting guide: Step 1: Check the Error Message Go to Reports page and look at the Error Message column. Common Errors & Solutions: 1. “Insufficient Credits” Cause: Your account balance is too low Solution: 2. “Invalid Sender ID” or “Sender ID not active” Cause: Solution: 3....

How do I read and understand execution reports?

Every time a recurring SMS campaign executes, a detailed report is generated. Accessing Reports: Method 1: From Campaign List Method 2: Direct Link Report Metrics Explained: Execution Status 🟢 SUCCESS – All messages sent successfully🔴 FAILED – All messages failed to send🟡 PARTIAL – Some succeeded, some failed Key Metrics Metric What It Means Execution...

What happens if the same number exists in multiple groups?

The system automatically handles duplicates to prevent sending the same message multiple times. Automatic Duplicate Handling: When you select multiple groups for a campaign: Example: Group A: Premium Customers Group B: Newsletter Subscribers Result: Personalization with Duplicates: If using {{NAME}} placeholder: Additional Duplicate Filtering: There’s also a “Filter Duplicates” setting: Best Practices:

How do I create and manage groups for recurring SMS?

Contact groups must be created before using them in recurring campaigns. Creating a Group: Adding Contacts to Groups: Method 1: Manual Entry Method 2: File Upload Method 3: From Inbox (WhatsApp users) Managing Groups: To Edit a Group: To Delete a Group: Tips for Effective Group Management: Use Descriptive Names: Organize by Campaign Type: Keep...

How do I personalize messages with contact names?

Personalization is available only for Group sending mode. Available Placeholders: Setup Steps: Examples: Before Sending: After Processing (for contact “John” – 9876543210): Best Practices: ✅ DO: ❌ DON’T: What if a contact has no name? Testing Tip:

What’s the difference between Batch and Group sending?

Recurring SMS offers two sending modes: BATCH NUMBERS What it is: Best for: Limitations: Example: GROUPS What it is: Best for: Advantages: Example Personalized Message: Which Should I Choose? Use Case Recommended Mode Birthday wishes Groups (needs names) Payment reminders Groups (personalization helps) VIP announcements Batch (small fixed list) Promotional offers Groups (large audience) Testing...

How do I temporarily pause a recurring campaign?

You can pause (disable) or resume (enable) any campaign without deleting it. To Pause a Campaign: What happens when paused: To Resume a Campaign: Use Cases for Pausing: Important:

How do I configure start and end dates for my recurring campaign?

Start Date (Required): End Date (Optional): Trigger Time: Examples: Scenario 1: 3-Month Promotional Campaign Scenario 2: Ongoing Monthly Reminders Important Notes:

How do I set up different frequency schedules?

Recurring SMS offers flexible frequency options similar to iPhone reminders: Interval + Unit System: Common Examples: Frequency Needed Interval Unit Daily 1 Days Every 3 Days 3 Days Weekly 7 Days OR 1 Week Fortnightly 14 Days OR 2 Weeks Monthly 1 Month Quarterly 3 Months Half-Yearly 6 Months Yearly 1 Year Every 10 Days...

What is Recurring SMS and how do I get started?

Recurring SMS is an automation feature that allows you to schedule SMS campaigns that run automatically at regular intervals without manual intervention. Getting Started Steps: Click “Save Recurring SMS”. Your campaign will now run automatically according to your schedule!

Is there a limit on how many times I can check eligibility?

Yes, there’s a rate limit of 5 eligibility checks per day per user. This prevents abuse and ensures fair usage of Meta’s API resources. If you reach the limit, you’ll need to wait until the next day to check again.

What are the benefits of MM Lite API?

Why am I getting “Restricted for sandbox users” error?

MM Lite API is not available for sandbox accounts. This feature is only for production WhatsApp Business accounts. If you’re using a sandbox environment, you’ll need to upgrade to a production account to access MM Lite API features.

Can I opt out of MM Lite API prompts?

Yes, you can opt out:

What happens after I apply for MM Lite API?

After submitting your application:

How do I apply for MM Lite API?

Why don’t I see the MM Lite API button on my templates page?

The MM Lite API button is only visible if: If you don’t see the button, your account may not be eligible or you may be using a sandbox environment.

How do I check if my WABA account is eligible for MM Lite API?

To check eligibility:

What is Marketing Messages Lite API?

Marketing Messages Lite API is Meta’s latest offering that allows businesses to send marketing messages to customers who have opted in, with enhanced features and improved deliverability. It provides better analytics, cost-effective pricing, and seamless integration with existing WhatsApp Business workflows.

How Does the Append HTTP Option Work in Smart Links?

The Append HTTP setting controls whether the https:// prefix is automatically added to your smart links in SMS messages. Why does it matter? ⚠️ Important: While disabling saves characters, recipients may hesitate to click on links without https://. Always test with a small audience before rolling it out to a full campaign. API Usage If...

How to Add WhatsApp Contacts to Groups Directly from Inbox

The “Add User to Group” feature allows you to add incoming WhatsApp contacts to existing groups or create new groups directly from your inbox interface, eliminating the need to manually manage contacts across different sections. How to Access Quick Steps Common Questions Q: Why don’t I see the “Add to Group” button for some contacts?A:...

How can a reseller set up the SMS Sandbox for new users?

To configure sandbox parameters for new sign-ups: This ensures that every new user signing up gets sandbox access with controlled credits, sender IDs, and testing numbers.

How can a reseller manually add or whitelist additional mobile numbers for sandbox users?

To whitelist extra mobile numbers for sandbox testing: Important Notes ⚠️ Note: You can only add numbers up to the limit defined in Maximum Permissible Sandbox Mobile Numbers (configured during setup).

How can a reseller allow specific DLT message templates for sandbox users?

To enable sandbox access for certain DLT message templates: 👉 This ensures resellers control which approved DLT templates are available for testing in the sandbox.

What actions can I perform on uploaded files?

Depending on the system configuration, you may be able to:

How do I download an uploaded file?

Click the Download link in the corresponding row of the table.

What information is shown in the Manage Uploaded Files table?

The table displays:

What happens if no uploaded files are found?

The system will display the message “No records found.”

How do I reset the search fields?

Click the Reset button to clear all inputs and restore default values.

How do I search for uploaded files?

Fill in one or more fields (File Name, Transaction ID, Date Range) and click Search.

What fields are available in the Search Uploaded Files form?

What are the main features of the Uploaded Files section?

What is the “Uploaded Files” section used for?

The Uploaded Files section allows users to search, view, and manage files that were uploaded for sending SMS using the File Upload method.

What if no archived reports are found for the selected date range?

If no records match the criteria, the system will not display downloadable files for that period.

How do I download archived reports?

After searching, select the required report and click Download.

How do I search for archived reports?

Enter a From Date and To Date range, then click Search.

What is the purpose of Download Archived Reports?

It allows you to access and download older SMS delivery reports that have been archived.

What is the difference between Transaction ID and Message ID?

What does the “Cause” column mean?

It shows the reason for a failed delivery, such as invalid number, network error, or rejection by operator.

How can I check the delivery cost details?

Hover over the Cost column — it will display the breakdown of costs.

How can I view the full message content in the table?

Hover over the Text Message column – it will show the complete content along with an option to copy.

What details are shown in the SMS Delivery Report table?

The table contains:

Can I search by both mobile number and transaction ID?

Yes, you can combine multiple search filters (mobile number, transaction ID, sender ID, and date range) to narrow down results.

What actions can I perform in Search Message Logs?

What fields are available in the Search Message Logs form?

How do I switch between current and archived reports?

Use the tabbed interface on the page — select Report for current logs or Archived Reports to access past data.

What tabs are available in the SMS Delivery Report page?

What tabs are available in the SMS Delivery Report page?

What is the difference between SMS Delivery Report and SMS Delivery Summary?

What is the SMS Delivery Report?

The SMS Delivery Report provides detailed logs of SMS messages sent, including their status, cost, timestamps, and other delivery details.

Why would I need archived SMS delivery reports?

Archived reports help you review and analyze historical SMS delivery data for auditing, performance tracking, and compliance purposes.

How can I download archived SMS delivery reports?

Once reports are available, click the Action option in the Archived SMS Delivery Summary table to download detailed logs.

What happens if no archived records are found?

The system will display a single row with the message: “No records found.”

What details are shown in the Archived SMS Delivery Summary table?

What if I want to reset the search fields?

Click the Reset button to clear and restore default form values.

How do I search for Archived SMS Delivery Summaries?

Use the form fields:

What is the Archived SMS Delivery Summary?

It is a historical record of SMS delivery data stored in reports that can be searched, viewed, and downloaded for analysis.

What actions are available above the Delivery Summary table?

What does the “Refund” column represent in the Delivery Summary?

Refund shows the number of SMS messages for which credits were refunded, usually due to failed or undelivered deliveries.

What does “Not Sent” mean in the Delivery Summary?

Not Sent refers to SMS messages skipped or not processed due to reasons like invalid recipient numbers or filtering rules.

What does “Pending” mean in the Delivery Summary?

Pending indicates SMS messages that have been requested but are still in process and not yet delivered.

What details are shown in the Delivery Summary table?

The table includes the following columns:

What are the grouping options in the Search Delivery Summary?

What fields are available in the Search Delivery Summary form?

What is the “Search Delivery Summary” form used for?

The Search Delivery Summary form allows you to filter and view SMS delivery data by sender IDs, date range, and grouping options.

What is the difference between SMS Delivery Summary and Archived Delivery Summary?

What is an SMS Delivery Summary?

An SMS Delivery Summary provides an overview of SMS delivery performance. It shows requested, delivered, pending, failed, not sent, refunded, and other message statuses for a selected date range or sender ID.

Do Message Templates expire?

DLT templates generally do not expire, but operators may occasionally request revalidation. Businesses should review templates periodically for compliance and accuracy.

Can I send regional language SMS using DLT Templates?

Yes ✅. Unicode (UTF-8) templates are supported. While registering, select the option for Unicode and enter content in Hindi, Marathi, Gujarati, Tamil, etc.

Are there penalties for non-DLT compliant messages?

Yes. As per TRAI rules, sending non-compliant SMS can result in:

How long does it take for a DLT Template to get approved?

Typically 24 to 48 hours, depending on the operator and template type. Some rejections may require resubmission.

What happens if I send SMS without a DLT-approved template?

Operators will block or reject messages not mapped with a valid DLT Template ID. This may also lead to compliance issues and penalties as per TRAI regulations.

Do I need separate templates for SMS and WhatsApp?

Yes ✅.

What is the difference between Template Identifier and Template ID?

How do I export all my templates?

Most SMS platforms provide an Export/Download option in .xls or .csv format. This helps in record-keeping, compliance checks, and bulk editing.

How do I enable or disable a template?

In your SMS Gateway portal, templates can be enabled or disabled for use. Disabling ensures it’s not mistakenly used in campaigns while still keeping it stored for reference.

Can I edit an approved DLT Template?

No ❌. Once approved, a DLT template cannot be modified. If changes are needed, you must create and submit a new template.

What file formats are supported for importing templates?

You can bulk import templates using .xls or .xlsx files.

How many characters are allowed in a Message Template?

Why was my DLT Template Rejected?

Common reasons for rejection include:

Can I use one template across multiple Sender IDs?

Yes ✅. A single approved template can be linked with multiple Sender IDs (Headers) if relevant. However, each Sender ID must be mapped correctly in your DLT and SMS Gateway account.

What is a DLT Template ID?

The DLT Template ID is a unique numeric identifier generated by the DLT portal once a template is approved. This ID must be mapped in your SMS Gateway account before sending SMS, otherwise messages will fail.

How do I add variables in my SMS Template?

DLT allows the use of variables in templates, enclosed within {#var#}. Example: Here: ⚠️ Note: Excessive use of variables may cause rejection. Templates must follow DLT guidelines.

What is the difference between Promotional, Transactional, and Service SMS Templates?

Read more on SMS Types

What details are required to register a Message Template on DLT?

When registering a template on DLT platforms (like Vodafone, Airtel, Jio, BSNL), businesses need:

Why are Message Templates mandatory in India?

As per TRAI’s DLT (Distributed Ledger Technology) regulations, all entities must register their message content templates to curb spam and unsolicited communication. This ensures: Without approved templates, SMS may get blocked or rejected by operators.

What are SMS Message Templates?

SMS Message Templates are predefined message formats that businesses register and use to send SMS to their customers. They ensure consistency, compliance with TRAI (Telecom Regulatory Authority of India) DLT rules, and faster approval for large-scale SMS campaigns.

How to Link SMSGatewayCenter as Telemarketer in Jio True Connect

To link SMSGatewayCenter as your telemarketer in Jio True Connect, follow these steps: 1. Note our Telemarketer Details 2. Linking Process in Jio True Connect Login to Jio DLT portal. Navigate to My Telemarketers > My SMS Telemarketers Click the “Create New Chain” button. In the search field, you can: Use one of the following...

Will the extension work with future SMS Gateway Center updates?

The extension is designed to be compatible with current and future SMS Gateway Center updates. However, major platform changes may require regenerating the extension.

What if I lose my extension files?

You can regenerate the extension at any time using the same or different settings. The generator doesn’t store your previous configurations.

Are there any additional costs for using the extension?

No, the extension generator is included with your SMS Gateway Center Reseller account. You only pay for the SMS/WhatsApp messages you send through the extension.

Do I need an SMS Gateway Center account to use the generator?

Yes, you need an active SMS Gateway Center account to generate and use the extensions. Additionally, your account must meet the following criteria:

Can I add my own logo to the extension?

Yes, you can upload a custom logo during the generation process. The logo will be displayed in the extension’s interface.

Can I customize the extension’s appearance?

The current generator creates extensions with a standard interface. For advanced customization, you would need to modify the generated files manually.

Can I publish my extension to Firefox Add-ons?

Yes, you can submit your generated Firefox extension to Mozilla Add-ons. You’ll need a Mozilla developer account and the Gecko email you provided during generation.

Can I publish my extension to Chrome Web Store?

Yes, you can submit your generated Chrome extension to the Chrome Web Store. You’ll need a Google Developer account and follow Google’s submission guidelines.

What’s the difference between Chrome and Firefox extensions?

I’m getting a “Rate limit exceeded” error.

The generator has a rate limit of 5 requests per 5 minutes to prevent abuse. Wait 5 minutes before trying again.

The extension doesn’t work after installation.

Common solutions:

My icons aren’t uploading properly.

Make sure your icons are:

The extension generation failed. What should I do?

Check the following:

How do I update the extension?

To update the extension, generate a new version using the generator and reinstall it. The new version will replace the old one.

Can I install the extension on multiple devices?

Yes, you can install the same extension on multiple devices. Each installation will require you to log in with your SMS Gateway Center credentials.

How do I install the generated extension?

How secure is the extension?

The extension uses secure authentication methods and doesn’t store sensitive information locally. All communications are encrypted and follow security best practices.

Can I enable/disable WhatsApp functionality?

Yes, you can choose to enable or disable WhatsApp functionality during the generation process. This allows you to create extensions focused solely on SMS or include both SMS and WhatsApp features.

What features does the generated extension include?

The extension includes:

What is a Gecko email and why is it required for Firefox?

A Gecko email is required for Firefox extension submission to Mozilla Add-ons. It’s the email address associated with your Mozilla developer account. This is mandatory for Firefox extensions but not required for Chrome.

What are the icon requirements?

Icons must be:

What information do I need to provide?

You’ll need to provide:

Do I need technical knowledge to use the generator?

No technical knowledge is required. The generator provides a user-friendly form where you simply fill in your details and upload icons. The system automatically creates the extension files for you.

Which browsers are supported?

The generator supports both Chrome and Firefox browsers. Each browser has specific requirements and submission processes.

What is the Browser Extension Generator?

The Browser Extension Generator is a tool that allows you to create custom browser extensions for Chrome and Firefox. These extensions enable you to send SMS and WhatsApp messages directly from your browser without logging into the SMS Gateway Center web interface.

How to Personalize Fintech SMS for Higher Engagement and Trust

Personalized messages improve customer response and loyalty. Guide:

Future Trends in Fintech Messaging: AI, Automation, and Real-Time Alerts

The future of fintech messaging includes AI-driven personalization, chatbots, real-time alerts, and omnichannel communication. Guide:

Impact of GST and Tax Regulations on Fintech Messaging Services

Bulk SMS and messaging services are subject to GST and other applicable taxes. Guide:

Handling Customer Grievances and Disputes Related to Fintech SMS

Prompt resolution of complaints enhances trust and regulatory compliance. Guide:

Data Privacy and Security in Fintech SMS Communications

Protecting customer data in messaging is mandated by laws like the IT Act and DPDP Act 2023. Guide:

How to Monitor and Analyze Fintech SMS Campaign Performance

Tracking delivery rates, open rates, and customer responses helps optimize messaging strategies. Guide:

Integrating SMS and WhatsApp Messaging with Fintech Apps and Platforms

Integration enables automated, real-time messaging triggered by app events or transactions. Guide:

Understanding Different SMS Types in Fintech: Transactional vs Promotional

Transactional SMS are service-related messages like OTPs and alerts, while promotional SMS market products or offers. Guide:

Role of SMS Gateway Providers in Ensuring Fintech Messaging Compliance

SMS gateway providers help fintech companies by managing DLT registration, template approvals, and ensuring message delivery through compliant routes. Guide:

Best Practices for Customer Consent and Opt-In in Fintech SMS Campaigns

Obtaining and managing customer consent is critical to avoid penalties and build trust. Guide:

Global Fintech Messaging Regulations: What Indian Fintechs Should Know

Indian fintechs operating globally must comply with regulations like GDPR, CCPA, and other country-specific messaging laws.

How AI and Algorithmic Fairness Impact Fintech Messaging

AI-driven messaging must be transparent and fair, avoiding bias in automated communications such as loan approvals or personalized offers.

Fintech Compliance Checklist for SMS and Messaging in 2025

Compliance involves adhering to TRAI’s DLT rules, RBI’s digital lending guidelines, data privacy laws like the IT Act and DPDP Act 2023, and industry best practices.

Preventing SMS and Voice Call Fraud in Fintech Communications

Fraudulent messages and calls (smishing and vishing) are a major concern. RBI mandates fintech companies to implement safeguards to prevent misuse of SMS and voice channels.

RBI’s Digital Lending Directions 2025 and SMS Compliance for Fintech

RBI’s new guidelines require fintech lenders to follow strict messaging norms to prevent fraud and protect borrowers. This includes clear disclosures, consent management, and secure messaging practices. • Send only RBI-compliant messages with proper disclosures.• Use secure channels for OTP and transaction alerts.• Avoid unsolicited promotional messages.• Keep audit trails for all communications.

DLT Compliance and Fintech SMS: What You Need to Know

Distributed Ledger Technology (DLT) registration is mandatory for all entities sending commercial SMS in India. It ensures message authenticity, reduces spam, and protects customer privacy. • Register your business, headers, and templates on the DLT platform.• Use only approved templates for transactional and promotional messages.• Maintain customer consent records.• Partner with compliant SMS gateway providers...

What is OBD Voice Call Service and Its Use in Fintech?

Outbound Dialer (OBD) Voice Call service automates voice calls to customers for reminders, alerts, or customer support. It complements Fintech SMS by providing a voice channel for urgent or detailed communication. • Use OBD for payment reminders, fraud alerts, and customer surveys.• Ensure calls comply with TRAI regulations and customer consent.• Combine with SMS for...

Understanding WhatsApp Business API for Fintech Companies

WhatsApp Business API enables fintech firms to communicate with customers securely and interactively on WhatsApp, the most popular messaging app in India. It supports notifications, customer support, and two-way conversations. • Register your business and templates with WhatsApp to comply with policies.• Use it for sending payment confirmations, loan status updates, and customer queries.• Integrate...

How to Use Bulk SMS for Fintech Customer Communication?

Bulk SMS allows fintech companies to send large volumes of messages simultaneously to customers for alerts, reminders, and marketing. It is ideal for sending OTPs, payment due reminders, loan offers, and fraud alerts. • Segment your audience to send relevant messages.• Use automation to trigger SMS based on customer actions or events.• Personalize messages to...

What is Fintech SMS and How Does It Benefit Financial Services?

Fintech SMS refers to the use of SMS messaging services tailored for financial technology companies, banks, lenders, and other financial institutions to communicate securely and instantly with their customers. It includes transactional alerts like OTPs, payment reminders, fraud alerts, and promotional offers. SMS is highly effective due to its immediacy, high open rates, and ability...

Are There any Additional Costs or Overage Fees for Exceeding SMS Limits in Dedicated Long Code?

Yes, there are additional costs or overage fees if you exceed your SMS limits in Dedicated Long Code. Typically, once the free or included SMS quota in your plan is surpassed, you will be charged a per-message fee for each extra SMS segment sent or received beyond that limit. Specifically, in the context of dedicated...

What are the key Features Included in Each Dedicated Long Code Plan?

Dedicated long code (VMN) plans from SMSGatewayCenter include a robust set of features designed for two-way SMS communication and business messaging. Below are the core features provided with each dedicated long code plan: Core Features of Dedicated Long Code Plans Feature Table for Quick Reference Feature Included in All Dedicated Long Code Plans Dedicated 10-digit...

How do the Incoming SMS Rental Prices Vary Across Different VMN Types?

The incoming SMS rental prices for dedicated Virtual Mobile Numbers (VMN) at SMSGatewayCenter vary based on the type of VMN selected. The main categories are Normal and Vanity (which includes Gold, Diamond, Platinum, Mirror, and other premium numbers). Each type offers different monthly rental rates, free incoming SMS limits, and overage fees. Rental Price for...

Is the Voice OTP API secure?

Yes, SMSGatewayCenter prioritizes data security with robust encryption protocols, secure APIs, and GDPR-compliant practices to protect customer data.

How does the system handle failed deliveries?

The API allows you to configure reDial (number of redial attempts) and redialInterval (time between attempts, in minutes: 5, 10, or 15). This ensures the system retries delivery if the initial call fails.

How can I test the Voice OTP API?

You can test the API using tools like cURL, Postman, or programming languages such as PHP or Java. Sample code is available in the documentation. For example, in PHP: Ensure you replace YourUserId, YourPassword, and other parameters with your actual credentials and values.

Can I send Voice OTPs to multiple mobile numbers?

The API documentation example shows a single mobile number. For sending to multiple numbers, you may need to make separate API calls or check with SMSGatewayCenter support for bulk options.

What audio clips are available for Voice OTPs?

Available clips include: ‘Default’, ‘FollowingCode’, ‘OneTimePassword’, ‘Registration’, ‘UseThisCode’, and ‘VerificationCode’. These allow customization of the OTP delivery experience.

What parameters are required to send a Voice OTP?

The required parameters include: Example: https://unify.smsgateway.center/VoiceApi/send?userid=YourUserId&password=YourPassword&audioType=pin&sendMethod=quick&mobile=919999999999&redialInterval=5&reDial=1&duplicateCheck=true&format=json&pin=906547&pinClipId=OneTimePassword&pinRepeatCount=1

How does the Voice Call OTP PIN API work?

You send a request to the API with a text PIN and select a predefined audio clip (e.g., ‘OneTimePassword’, ‘VerificationCode’). The system converts the PIN to audio and delivers it to the recipient’s mobile number via a voice call.

What is the Voice Call OTP PIN API?

The Voice Call OTP PIN API allows you to programmatically send one-time passwords (OTPs) via voice calls. It converts a text PIN into audio using predefined clips, providing a secure and user-friendly authentication method.

Adding a Telemarketer in Tata DLT for PE-TM Binding Chain: A Step-by-Step Guide

The PE-TM Binding Chain process on the Tata DLT platform, managed by Tata TeleServices, allows enterprises (Principal Entities) to establish a compliant SMS workflow by linking with telemarketers (TMs). This ensures adherence to TRAI regulations for SMS traffic in India, enabling traceability of SMS campaigns. The chain requires approval from all stakeholders, including TM-AF (Access...

Adding a Telemarketer in SmartPing DLT for PE-TM Binding Chain: A Step-by-Step Guide

The PE-TM Binding Chain process on the SmartPing DLT platform (also known as PingConnect, associated with Videocon DLT) allows enterprises (Principal Entities) to establish a compliant SMS workflow by linking with telemarketers (TMs). This ensures adherence to TRAI regulations for SMS traffic in India, particularly following the TCCCPR 2018 guidelines, which mandate that all SMS...

Adding a Telemarketer in VilPower (Vi) DLT for PE-TM Binding Chain: A Step-by-Step Guide

The PE-TM Binding Chain process on the Vilpower (Vi) DLT platform enables enterprises (Principal Entities) to establish a compliant SMS workflow by linking with telemarketers (TMs) for aggregation (TM-AF) and delivery (TM-DF) functions. This ensures adherence to TRAI regulations for SMS traffic in India. The chain can be initiated by an enterprise on the Vi...

Adding a Telemarketer in Jio DLT for PE-TM Binding Chain: A Step-by-Step Guide

The PE-TM Binding Chain process on the Jio DLT platform (TrueConnect) allows enterprises (Principal Entities) to establish a compliant SMS workflow by linking with telemarketers (TMs). This ensures adherence to TRAI regulations for SMS traffic in India. Enterprises initiate the chain, and telemarketers must approve it, with the process involving multiple stakeholders like TM-AF (Access...

Adding a Telemarketer in Airtel DLT for PE-TM Binding Chain: A Step-by-Step Guide

The PE-TM Binding Chain process on the Airtel DLT platform enables enterprises (Principal Entities) to establish a compliant SMS workflow by linking with telemarketers (TMs). This ensures adherence to TRAI regulations for SMS traffic in India. The chain requires enterprises to define their telemarketers, who then either act as the Telemarketer Delivery (TMD) or connect...

Adding a Telemarketer in BSNL DLT for PE-TM Binding Chain: A Step-by-Step Guide

The PE-TM Binding Chain is a process that allows enterprises to link with telemarketers (TMs) on the BSNL DLT platform, ensuring compliance with TRAI regulations for SMS traffic. This chain can be initiated by an enterprise on any DLT portal, requiring TMs to approve or reject the request. TMs not directly mapped to the same...

What is the “Identifier” column in the Split Campaign SMS table?

The “Identifier” column shows a unique label or reference for the campaign as entered by the users, which may be used for tracking or organizational purposes within your account.

Can I edit the schedule time of a split campaign after creating it?

Yes, you can edit the schedule time by clicking the “Edit” button (pencil icon) for the campaign, updating the details in the modal, and saving the changes.

What happens if I delete a split campaign?

Deleting a split campaign will permanently remove it from your account, and the campaign will not be sent. Be cautious when using the “Delete” or “Delete Selected” actions, as they cannot be undone.

Can I export my split campaigns list?

Yes, you can export the current page of campaigns by clicking the “Save Current Page in CSV” button, which downloads the table data in CSV format. Note: This button may be hidden on smaller screens.

What information is displayed in the Split Campaign SMS table?

The table includes the following columns:

How do I access the Split Campaign SMS section?

Log in to your SMS Gateway Center account and navigate to the “Manage Campaign” section to view and manage your scheduled campaigns.

What is the Split Campaign SMS feature in SMS Gateway Center?

The Split Campaign SMS feature provides a comprehensive view of all scheduled SMS campaigns with split campaign functionality enabled. It allows you to efficiently manage and perform actions on these campaigns.

Can I create a smart link while sending SMS with SMS Gateway Center?

Yes, you can! SMS Gateway Center’s platform allows you to create a smart link directly while composing your SMS. This feature lets you embed interactive links in your messages, enabling recipients to access additional information or perform actions with a single click. By using smart links, you can boost engagement and make your bulk SMS...

Can I edit a contact after adding it?

Yes, you can edit a contact’s name, phone number, or group assignment after adding it. Use the “Edit” option in the Action column to make changes. To edit a contact:

How do I ensure my contacts are organized effectively for targeted messaging?

Use the Groups feature to categorize your contacts (e.g., by region, customer type, or campaign). Then, add or import contacts into the appropriate groups for targeted messaging.

Can I add a contact without assigning it to a group?

No, when adding a new contact, you must select a group for the contact to belong to. The “Select Group” field is required in the “Add New Contact” form.

What file formats are supported for importing contacts?

The Import Contacts feature supports files in .xls or .xlsx format. You can download a sample contact file from the interface for reference.

How do I import multiple contacts at once?

To import contacts:

Is there a limit to the number of contacts I can add?

No, you can create or import unlimited contacts using the Contacts feature in SMS Gateway Center.

How do I add a new contact?

To add a new contact:

What information is displayed in the Contacts table?

The Contacts table displays the following details for each contact:

How do I access the Contacts section in SMS Gateway Center?

To access the Contacts section, log in to your SMS Gateway Center account and navigate to the “Contacts” section in the application dashboard.

What is the Contacts feature in SMS Gateway Center?

The Contacts feature allows you to manage phone numbers and contacts within your SMS Gateway Center account. You can create, import, and organize unlimited contacts into specific groups for targeted messaging.

What does the “Group Type” column indicate?

The “Group Type” column shows the type of the group, which could indicate whether it’s a system-generated group or a user-created group (phonebook), depending on your account settings.

Can I export my groups list?

Yes, you can export the current page of groups by clicking the “Save Current Page in CSV” button, which downloads the table data in CSV format.

What happens if I delete a group?

Deleting a group will permanently remove it from your account, along with its associated contact list. Be cautious when using the “Delete Selected” action, as this cannot be undone.

Is there a limit to the number of groups I can create?

No, the Groups feature allows you to create unlimited groups for organizing your contacts.

Why is the “Save Changes” button disabled when adding a new group?

The “Save Changes” button is enabled only when all required fields, such as the Group Name, are filled. Ensure you’ve entered a name for the new group before saving.

How do I add a new group?

To add a new group:

How can I search for a specific group?

Use the search bar at the top of the Groups interface:

How do I access the Groups management interface?

To access the Groups interface, log in to your SMS Gateway Center account and navigate to the “Groups” section. You’ll see a table displaying all your groups and their details. What information is displayed in the Groups table? The Groups table includes the following columns:

What is the Groups feature in SMS Gateway Center?

The Groups feature allows you to create unlimited groups and add contacts to them for targeted messaging. It helps you organize your contacts efficiently and send messages to specific groups.

Why Is the Login Trails Feature Important?

The Login Trails feature provides administrators with critical visibility into user login activities, empowering them to maintain a secure system. By leveraging this tool, you can ensure compliance, detect potential threats, and create a safe environment for all users. For more security tips or assistance, feel free to reach out to our support team!

What are the Security Best Practices for Using Login Trails?

How Can Login Trails Improve Security?

Login Trails help Users:

How Do I Interpret the Login Trails Table?

Each row in the Login Trails table represents a single login event:

How Can I View the Login Trails?

To view the Login Trails:

What Information Does the Login Trails Table Display?

The Login Trails table presents the following columns for each login activity:

What is the Login Trails Feature?

Login Trails is a security feature that tracks and logs user login activities within the SMS Gateway Center system. It provides detailed insights into each login, including the IP address, browser, device, city, state, country, and timestamp, helping administrators ensure system integrity.

What Should I Do If I Can’t Upload a Document to the Docs Manager in SMSGatewayCenter?

If you encounter issues uploading a document to the Docs Manager, there could be several reasons. Here’s how to troubleshoot the problem: Troubleshooting upload issues ensures you can manage your documents effectively on SMSGatewayCenter. For assistance, our support team is here to help.

How Can I Download a Document from the Docs Manager in SMSGatewayCenter?

Downloading documents from the Docs Manager allows you to access files for compliance, sharing, or record-keeping. Here’s how to do it: Downloading documents from the Docs Manager ensures you have access to important files on SMSGatewayCenter. For assistance, contact our support team.

What’s the Difference Between the Header Docs, Agreement Docs, and Miscellaneous Docs Tabs in SMSGatewayCenter’s Docs Manager?

The Docs Manager organizes documents into three tabs—Header Docs, Agreement Docs, and Miscellaneous Docs—each serving a distinct purpose. Here’s how they differ: Understanding the differences between the tabs helps you manage documents effectively on SMSGatewayCenter. For assistance, contact our support team.

What File Types and Sizes Are Supported for Document Uploads in the Docs Manager on SMSGatewayCenter?

The Docs Manager has specific requirements for document uploads to ensure compatibility and efficient storage. Here’s what you need to know: Understanding the supported file types and size limits ensures successful uploads in the Docs Manager on SMSGatewayCenter. For assistance, contact our support team.

How Can I Upload an Agreement or Miscellaneous Document Using the Docs Manager in SMSGatewayCenter?

The Docs Manager allows you to upload non-header documents, such as agreements or miscellaneous files, in the Agreement Docs or Miscellaneous Docs tabs. Here’s how: Uploading agreement or miscellaneous documents keeps your records organized on SMSGatewayCenter. For assistance, contact our support team.

How Can I Upload a Header Document Using the Docs Manager in SMSGatewayCenter?

Uploading a header document ensures you have the necessary approvals for SMS headers, which is critical for compliance. Here’s how to do it: Uploading header documents ensures compliance with operator requirements on SMSGatewayCenter. For assistance, contact our support team.

What Information Is Displayed in the Header Docs Tab of the Docs Manager in SMSGatewayCenter?

The Header Docs tab in the Docs Manager displays all uploaded header-related documents in an organized format. Here’s what you’ll find: The Header Docs tab provides a clear overview of your header-related documents on SMSGatewayCenter. For assistance, contact our support team.

How Do I Access the Docs Manager in SMSGatewayCenter’s SMPP Software?

Accessing the Docs Manager in SMSGatewayCenter is straightforward, allowing you to manage your documents efficiently. Here’s how to get started: Accessing the Docs Manager is the first step to managing your documents on SMSGatewayCenter. For assistance, contact our support team.

What is the Docs Manager Feature in SMSGatewayCenter’s SMPP Software, and Why Should I Use it?

The Docs Manager in SMSGatewayCenter’s SMPP Software is a tool designed to help users organize and manage documents related to Messaging operations. Here’s an overview: What Is Docs Manager? Key Benefits: Use Case Example: The Docs Manager simplifies document management for your SMS operations on SMSGatewayCenter. For assistance, contact our support team.

How Can I Export My Credit History from SMSGatewayCenter, and What Format will it be in?

Exporting your Credit History allows you to save transaction data for accounting, reporting, or analysis. Here’s how to do it: Exporting your Credit History ensures you have a backup of your transaction data on SMSGatewayCenter. For assistance, contact our support team.

How Does the Calendar View Work in the Credit History Section of SMSGatewayCenter?

The Calendar View in the Credit History section provides a visual representation of your credit transactions, making it easier to spot trends or activity on specific dates. Here’s how it works: The Calendar View offers a visual way to track your credit history on SMSGatewayCenter. For assistance, contact our support team.

What Actions Can I Perform in the Table View of the Credit History Section in SMSGatewayCenter?

The Table View in the Credit History section offers several actions to help you manage and analyze your transaction data. Here’s how to use them: These actions make it easy to manage your credit history on SMSGatewayCenter. For assistance, contact our support team.

What Information is Displayed in the Table View of the Credit History Section in SMSGatewayCenter?

The Table View in the Credit History section presents your transaction history in a structured tabular format. Here’s what you’ll find: The Table View provides a detailed breakdown of your credit transactions on SMSGatewayCenter. For assistance, contact our support team.

What is the Credit History Feature in SMSGatewayCenter’s SMPP Software, and Why Should I Use It?

The Credit History feature in SMSGatewayCenter’s SMPP Software allows you to view and manage all credit transactions associated with your account. Here’s an overview: What Is Credit History? Key Benefits: Use Case Example: The Credit History feature helps you maintain control over your account’s financial activity on SMSGatewayCenter. For assistance, contact our support team.

Why Don’t I Need a Password When Using an API Key on SMSGatewayCenter?

SMSGatewayCenter’s Restful API uses API keys as a secure and simplified authentication method, eliminating the need for a password. Here’s why: Why No Password Is Required How It Works Best Practices The API key authentication method on SMSGatewayCenter simplifies secure access to the Restful API. For assistance, contact our support team.

What Happens If I Regenerate My API Key on SMSGatewayCenter?

Regenerating an API key on SMSGatewayCenter updates your authentication credentials, which can impact existing integrations. Here’s what happens and how to manage it: Consequences of Regenerating an API Key Steps to Manage the Transition Best Practices Properly managing the transition after regenerating your API key ensures uninterrupted API usage on SMSGatewayCenter. For assistance, contact our...

What Security Best Practices Should I Follow When Using API Keys on SMSGatewayCenter?

API keys are critical for accessing SMSGatewayCenter’s Restful API, and following security best practices ensures your account remains secure. Here’s what to do: Keep API Keys Confidential Secure Storage Regenerate If Compromised Monitor Usage Best Practices Following these security practices helps protect your SMSGatewayCenter account and API integrations. For assistance, contact our support team.

How Do I View and Manage My API Keys on SMSGatewayCenter?

SMSGatewayCenter’s Generate API Key Settings section provides a table to view and manage your API keys for the Restful API. Here’s what you can do: Information Displayed Available Actions Steps to Manage API Keys Best Practices The Generate API Key Settings section helps you manage your API keys securely on SMSGatewayCenter. For assistance, contact our...

How Can I Regenerate an API Key on SMSGatewayCenter?

If you need to update your API key for security reasons or because it’s been compromised, SMSGatewayCenter allows you to regenerate it. Here’s how to do it: Steps to Regenerate an API Key Important Notes Best Practices Regenerating your API key on SMSGatewayCenter helps maintain security for your API integrations. For assistance, contact our support...

How Can I Generate an API Key on SMSGatewayCenter?

SMSGatewayCenter allows you to generate an API key to authenticate requests to its Restful API for sending SMS. Here’s how to generate one: Steps to Generate an API Key Best Practices Generating an API key on SMSGatewayCenter enables you to start using the Restful API for SMS sending. For assistance, contact our support team.

What Are API Keys, and How Are They Used on SMSGatewayCenter?

API keys are essential for secure communication with SMSGatewayCenter’s Restful API, enabling you to send SMS programmatically. Here’s an overview of API keys and their usage: What Are API Keys? How to Use API Keys on SMSGatewayCenter Best Practices API keys enable secure and efficient SMS sending via SMSGatewayCenter’s Restful API. For assistance, contact our...

What Should I Do If I Notice Changes in the Rates on SMSGatewayCenter’s Rate Plan?

Rates in the SMS and WhatsApp Rate Plan sections on SMSGatewayCenter are subject to change, and staying updated ensures effective budgeting. Here’s what to do if you notice changes: Why Rates Might Change Steps to Handle Rate Changes Best Practices Staying proactive about rate changes ensures smooth campaign execution on SMSGatewayCenter. For assistance, contact our...

Why do Rates Vary by Country and Message Type in the WhatsApp Rate Plan on SMSGatewayCenter?

The WhatsApp rate plan on SMSGatewayCenter varies by country and message type due to several factors that affect pricing. Here’s why: Why Rates Vary by Country Why Rates Vary by Message Type Best Practices Understanding rate variations helps you optimize costs for WhatsApp campaigns on SMSGatewayCenter. For assistance, contact our support team.

What do MCC and MNC mean in the SMS Rate Plan on SMSGatewayCenter?

The SMS rate plan on SMSGatewayCenter includes MCC and MNC columns to help identify mobile networks for accurate pricing. Here’s what they mean and their importance: What Are MCC and MNC? Why Are They Important? Best Practices MCC and MNC provide critical details for effective SMS campaign planning on SMSGatewayCenter. For assistance, contact our support...

What are the Different WhatsApp Message Types in the Rate Plan on SMSGatewayCenter?

The WhatsApp rate plan on SMSGatewayCenter categorizes messages into different types, each with its own pricing. Here’s what each type means: WhatsApp Message Types How Rates Are Displayed Best Practices Understanding WhatsApp message types helps you select the most cost-effective option for your campaigns on SMSGatewayCenter. For assistance, contact our support team.

What is the Difference Between Rate Per Msg and Rate Per DLT Msg in the SMS Rate Plan on SMSGatewayCenter?

The SMS rate plan on SMSGatewayCenter includes two key pricing columns—Rate Per Msg and Rate Per DLT Msg—which apply differently based on your SMS usage. Here’s the difference: Rate Per Msg Rate Per DLT Msg How They Differ Best Practices Understanding these rates helps you manage SMS costs effectively on SMSGatewayCenter. For assistance, contact our...

How Can I Check the WhatsApp Rate Plan on SMSGatewayCenter?

SMSGatewayCenter provides detailed WhatsApp rate plan information to help you understand the cost of sending different types of messages. Here’s how to access it: Steps to Check WhatsApp Rate Plan Additional Notes Best Practices Checking the WhatsApp rate plan ensures you can budget accurately for your campaigns on SMSGatewayCenter. For assistance, contact our support team.

How can I Check the SMS Rate Plan on SMSGatewayCenter?

SMSGatewayCenter allows you to check your SMS rate plan to understand the cost of sending messages across different countries. Here’s how to do it: Steps to Check SMS Rate Plan Additional Notes Best Practices Viewing the SMS rate plan helps you budget effectively for your SMS campaigns on SMSGatewayCenter. For assistance, contact our support team.

What Information is Available in the Rate Plan Section on SMSGatewayCenter?

The Rate Plan section on SMSGatewayCenter provides detailed pricing information for SMS and WhatsApp services, helping you manage your messaging costs. Here’s what it includes: SMS Plan Details WhatsApp Plan Details The Rate Plan section helps you understand the costs of SMS and WhatsApp services on SMSGatewayCenter, enabling better budgeting for your campaigns. For assistance,...

How can I Check My Rate Plan for SMS or WhatsApp Services on SMSGatewayCenter?

SMSGatewayCenter allows you to check your SMS and WhatsApp rate plans directly from the Profile section, helping you manage your messaging costs. Here’s how to do it: Steps to Check Your Rate Plan Best Practices Checking your rate plan helps you plan your SMS and WhatsApp campaigns efficiently on SMSGatewayCenter. For assistance, contact our support...

What is the DLT Principal Entity ID, and Who Needs to Provide it on SMSGatewayCenter?

The DLT Principal Entity ID is a required field for Indian customers sending SMS in India, as part of compliance with the Telecom Regulatory Authority of India (TRAI) regulations. Here’s what you need to know: What Is the DLT Principal Entity ID? Who Needs to Provide It? How to Add It on SMSGatewayCenter Best Practices...

What WhatsApp-Related Settings can I View in My SMSGatewayCenter Profile?

The WhatsApp Related subsection in your SMSGatewayCenter profile provides essential settings and information for managing WhatsApp services. Here’s what you can view and how to use it: WhatsApp-Related Details How to Use These Settings Best Practices These WhatsApp settings help you manage your WhatsApp services effectively on SMSGatewayCenter. For assistance, contact our support team.

What SMS-Related Settings can I view in My SMSGatewayCenter Profile?

The SMS Related subsection in your SMSGatewayCenter profile provides key settings and information for managing SMS services. Here’s what you can view and how to use it: SMS-Related Details How to Use These Settings Best Practices These SMS settings help you manage and optimize your SMS campaigns on SMSGatewayCenter. For assistance, contact our support team.

What does the Membership Information Section Show in My SMSGatewayCenter Profile?

The Membership Information section in your SMSGatewayCenter profile provides key details about your account’s membership status and billing. Here’s what it includes and what each detail means: Membership Information Details: Best Practices: The Membership Information section helps you manage your account’s status and billing on SMSGatewayCenter. For assistance, contact our support team.

How can I Update My Personal Information on SMSGatewayCenter?

You can update your personal information in the Profile section on SMSGatewayCenter to ensure your account details are accurate. Here’s how to do it: Steps to Update Personal Information: Best Practices: Keeping your personal information up-to-date ensures compliance and accurate account management on SMSGatewayCenter. For assistance, contact our support team.

How can I Upload a Profile Picture on SMSGatewayCenter, and What are the Requirements?

SMSGatewayCenter allows you to personalize your account by uploading a profile picture in the Profile section. Here’s how to do it and the requirements: Steps to Upload a Profile Picture: Profile Picture Requirements: Best Practices: Adding a profile picture helps personalize your SMSGatewayCenter account. For assistance, contact our support team.

How can I Update My User Details in the Profile Section on SMSGatewayCenter?

You can easily update your user details in the Profile section on SMSGatewayCenter to keep your account information current. Here’s how to do it: Steps to Update User Details: Best Practices: Updating your user details ensures your SMSGatewayCenter account reflects your current contact information. For assistance, contact our support team.

What Information is Displayed in the Profile Section on SMSGatewayCenter?

The Profile section on SMSGatewayCenter provides a comprehensive overview of your account details, settings, and preferences for SMS and WhatsApp services. Here’s what you can view: User Details: Personal Information: Membership Information: SMS Related Settings: WhatsApp Related Settings: The Profile section helps you manage your personal and service-related details in one place. For assistance, contact...

Is it possible to create multiple webhooks for the same product?

Yes, you can create multiple webhooks for different use cases or endpoints per product.

What HTTP methods are supported for sending webhook data?

We support:

What happens if my webhook URL is unreachable or fails to respond?

If your webhook fails, the delivery attempt will be marked as failed. We recommend ensuring high availability and logging on your endpoint for diagnostics.

Can I use HTTPS for my webhook URL?

Yes. It’s recommended to use HTTPS for secure data transmission.

Is webhook support available for all plans?

Yes, webhook functionality is available for all products (SMS, Two Way SMS, OBD Voice Call and WhatsApp). Availability may vary by plan – contact support if unsure.

Can I change the webhook URL after it’s saved?

Yes, go to Manage Webhooks, click Edit, and update the URL.

What should I return from my endpoint after receiving the webhook?

We recommend returning a 200 OK HTTP status to confirm successful receipt. This avoids unnecessary retries.

Do you retry webhook delivery on failure?

Currently, retry behavior may depend on the implementation. Please contact support if you need retry functionality.

What are the benefits of using webhooks with SMSGatewayCenter for SMS and WhatsApp campaigns, and how do they improve my workflows?

Webhooks on SMSGatewayCenter offer significant advantages for managing SMS and WhatsApp campaigns, enhancing automation and efficiency. Here’s why you should use them. Benefits of Using Webhooks: How They Improve Workflows: Example Use Case: Webhooks on SMSGatewayCenter streamline your SMS and WhatsApp campaigns, saving time and improving accuracy. For assistance, contact our support team.

Why do I see ‘No entries found’ in the Manage Webhooks section on SMSGatewayCenter, and how can I resolve it?

If you see a “No entries found” message in the Manage Webhooks section on SMSGatewayCenter, it means no webhooks have been set up in your account. Here’s how to troubleshoot and resolve the issue: Why You Might See ‘No entries found’: Steps to Resolve: Best Practices: Adding a webhook will populate the Manage Webhooks section...

What parameters must I specify when setting up a DLR webhook on SMSGatewayCenter, and are there additional parameters for WhatsApp?

When configuring a Delivery Receipts (DLR) webhook on SMSGatewayCenter, you need to specify several required parameters to ensure proper data delivery. Additional parameters are available for WhatsApp. Here’s what you need: Required Parameters for All Products (SMS and WhatsApp): Additional Parameters for WhatsApp: Best Practices: Specifying these parameters ensures your DLR webhook on SMSGatewayCenter delivers...

What is the process to test a webhook configuration on SMSGatewayCenter, and how can I verify it works correctly?

SMSGatewayCenter provides a Test Webhook feature to ensure your webhook configuration works as expected before saving it. Here’s how to test and verify: Steps to Test a Webhook: How to Verify It Works: Best Practices: Testing your webhook on SMSGatewayCenter ensures seamless real-time data delivery. For assistance, contact our support team.

What steps should I follow to add custom parameters and headers to a webhook on SMSGatewayCenter, and why are they useful?

SMSGatewayCenter allows you to add custom parameters and headers to webhooks, giving you flexibility to include additional data or authentication details. Here’s how to do it: Steps to Add Custom Parameters: Steps to Add Custom Headers: Why Are They Useful? Best Practices: Custom parameters and headers enhance the functionality of webhooks on SMSGatewayCenter, making integrations...

What options are available for managing webhooks on SMSGatewayCenter, and how can I view or edit them?

SMSGatewayCenter’s Manage Webhooks feature allows you to view, edit, and delete webhooks set up for SMS and WhatsApp events like DLRs and MO responses. Here’s how to manage them: Steps to Manage Webhooks: Available Actions: What If No Webhooks Are Found? Best Practices: Managing webhooks on SMSGatewayCenter helps you maintain control over your real-time integrations....

What is the process to configure a webhook for receiving WhatsApp Mobile Originated (MO) responses on SMSGatewayCenter?

SMSGatewayCenter enables you to set up a webhook to receive real-time Mobile Originated (MO) responses from WhatsApp users, such as replies to your messages. Here’s how to configure it: Steps to Add a Webhook for WhatsApp MO Responses: Best Practices: This webhook setup ensures you receive WhatsApp MO responses in real-time, enabling quick follow-ups. For...

What steps should I follow to set up a Webhook for receiving SMS or WhatsApp Delivery Receipts (DLR) on SMSGatewayCenter?

SMSGatewayCenter allows you to set up a webhook to receive real-time Delivery Receipts (DLRs) for SMS and WhatsApp messages. Here’s how to do it: Steps to Add a Webhook for DLR: Best Practices: Setting up a DLR webhook on SMSGatewayCenter ensures you receive real-time delivery updates for your messages. For assistance, contact our support team.

What are Webhooks, and how can SMSGatewayCenter help me implement them for SMS and WhatsApp integrations?

Webhooks are a powerful tool for real-time communication between systems, and SMSGatewayCenter makes it easy to implement them for SMS and WhatsApp integrations. Here’s an overview of webhooks and how you can use them: What Are Webhooks? How Webhooks Work: Using Webhooks with SMSGatewayCenter: Webhooks on SMSGatewayCenter help you streamline communication and enhance your application’s...

What management actions can I take on uploaded files in SMSGatewayCenter, and are there any limitations to these actions?

SMSGatewayCenter’s Manage Uploaded Files section provides several options to manage files uploaded for bulk SMS campaigns, but the available actions may depend on your account setup. Here’s what you can do and any potential limitations: Available Actions: Potential Limitations: Best Practices: SMSGatewayCenter’s management tools help you stay in control of your uploaded files, ensuring efficient...

Why do I see ‘No records found’ in the Uploaded Files section on SMSGatewayCenter, and how can I resolve it?

If you see a “No records found” message in the Uploaded Files section on SMSGatewayCenter, it means no files match your search criteria or no files have been uploaded. Here’s how to troubleshoot and resolve the issue: Why You Might See ‘No records found’: Steps to Resolve: Best Practices: If you continue to face issues,...

What options are available for managing uploaded files on SMSGatewayCenter, and how can I use them?

SMSGatewayCenter’s Manage Uploaded Files section allows you to view and manage files uploaded for bulk SMS campaigns, providing detailed insights and actionable options. Here’s how to use it: Access the Manage Uploaded Files Section: Details Displayed in the Table: What If No Records Are Found? How to Use the Features: Best Practices: The Manage Uploaded...

What steps should I follow to search for uploaded files on SMSGatewayCenter, and what search criteria are available?

SMSGatewayCenter’s Uploaded Files section includes a Search Uploaded Files form to help you locate specific files used for bulk SMS campaigns. Here’s how to use it and the available search criteria: Search or Reset: What Happens After Searching: Best Practices: The Search Uploaded Files feature helps you quickly locate files for your bulk SMS campaigns....

How does the Uploaded Files feature on SMSGatewayCenter help me send bulk SMS, and what does it include?

The Uploaded Files feature on SMSGatewayCenter allows you to send bulk SMS by uploading a file containing recipient numbers and message details. This feature streamlines the process of managing and tracking your SMS campaigns. Here’s how it works and what it includes: Overview of Uploaded Files: Key Sections: How It Works: The Uploaded Files feature...

How can I use SMSGatewayCenter to send multi-language voice messages through Bulk Voice Call and OBD services?

SMSGatewayCenter enables businesses to connect with diverse audiences by supporting multi-language voice messages in Bulk Voice Call and Outbound Dialing (OBD) campaigns. Here’s how it works: SMSGatewayCenter’s multi-language support helps you connect with a broader audience across India. For assistance, contact our support team.

What steps should I take to ensure compliance with regulations when using SMSGatewayCenter’s Bulk Voice Call service for promotional messages?

Using SMSGatewayCenter’s Bulk Voice Call service for promotional messages requires adherence to regulatory guidelines to ensure compliance and avoid penalties. Here’s how to stay compliant: SMSGatewayCenter helps you stay compliant while running effective promotional voice campaigns. For assistance, contact our support team.

What advantages does SMSGatewayCenter’s Bulk Voice Call and OBD services offer to businesses in India?

SMSGatewayCenter’s Bulk Voice Call and Outbound Dialing (OBD) services provide numerous benefits for businesses looking to enhance their communication strategy. Here’s why you should consider them: SMSGatewayCenter’s Bulk Voice Call and OBD services help you engage customers effectively while saving time and costs. For more details, contact our support team.

How can I use SMSGatewayCenter’s Voice Call API to automate Bulk Voice and OBD campaigns, and what are the key parameters?

SMSGatewayCenter offers a robust Voice Call API to automate Bulk Voice and Outbound Dialing (OBD) campaigns, making it easy to integrate voice messaging into your systems. Here’s how it works and the key parameters: SMSGatewayCenter’s Voice Call API offers a flexible solution for automating voice campaigns. For assistance, contact our support team.

How do I schedule and manage Bulk Voice Call campaigns using SMSGatewayCenter, and what features are available?

SMSGatewayCenter provides an intuitive platform to schedule and manage your Bulk Voice Call campaigns, ensuring efficient communication with your audience. Here’s how to do it and the features available: SMSGatewayCenter’s tools make it easy to schedule and manage Bulk Voice Call campaigns, saving you time and effort. For assistance, contact our support team

What are the different use cases for Bulk Voice Call and OBD services offered by SMSGatewayCenter, and how can they benefit my business?

SMSGatewayCenter’s Bulk Voice Call and Outbound Dialing (OBD) services cater to a wide range of use cases, helping businesses communicate effectively with their audience. Here are the key use cases and benefits: SMSGatewayCenter’s Bulk Voice Call and OBD services offer versatile solutions to meet your communication needs. For more details, contact our support team.

How does SMSGatewayCenter’s Text-to-Speech (TTS) feature work with Bulk Voice Call and OBD services, and what are its benefits?

SMSGatewayCenter offers a Text-to-Speech (TTS) feature that converts text messages into voice calls, making it easy to automate and personalize your Bulk Voice Call and OBD campaigns. Here’s how it works and its benefits: SMSGatewayCenter’s TTS feature enhances the flexibility of your voice call campaigns, making communication faster and more efficient. For assistance, contact our...

How does SMSGatewayCenter ensure that transactional voice messages via OBD are delivered reliably, even with DND restrictions?

SMSGatewayCenter’s Outbound Dialing (OBD) service is designed to deliver transactional voice messages reliably, ensuring they reach your customers even with Do Not Disturb (DND) restrictions in place. Here’s how: SMSGatewayCenter’s OBD service ensures your transactional voice messages are delivered promptly and reliably, keeping your customers informed. For more details, contact our support team.

How can I leverage Bulk Voice Call service to run promotional campaigns in India?

SMSGatewayCenter’s Bulk Voice Call service is a rarely used but highly effective marketing tool in India, perfect for running promotional campaigns. Here’s how you can use it: SMSGatewayCenter’s Bulk Voice Call service helps you create impactful promotional campaigns with ease. For assistance, contact our support team

What are Bulk Voice Call and OBD services, and how does SMSGatewayCenter support them for businesses in India?

Bulk Voice Call and Outbound Dialing (OBD) services are powerful tools for businesses to communicate with a large audience through automated, pre-recorded voice messages. SMSGatewayCenter offers comprehensive solutions for both, enabling businesses to engage customers effectively. Here’s an overview: How SMSGatewayCenter Supports These Services: Bulk Voice Call and OBD services from SMSGatewayCenter help businesses connect...

Is it possible to include a document, image, or video in a WhatsApp template message using SMSGatewayCenter, and if so, how?

WhatsApp template messages are powerful for business-initiated communication, but there are specific rules about including media like documents, images, or videos. SMSGatewayCenter helps you create compliant templates while maximizing their impact. Here’s what you need to know about attaching media to WhatsApp template messages: Can You Attach Media to WhatsApp Template Messages? Supported Media Types...

What steps can I take to prevent WhatsApp template message rejection when submitting through SMSGatewayCenter?

Submitting WhatsApp template messages requires careful attention to WhatsApp’s guidelines to ensure approval. Rejections can delay your campaigns, but SMSGatewayCenter helps you create compliant templates. Here’s a detailed guide on how to avoid template message rejection and improve your approval chances: Common Reasons for Template Rejection Understanding why templates get rejected is the first step...

How long does it take for a WhatsApp Template to be Approved?

When you submit a WhatsApp template message for approval, understanding the timeline can help you plan your campaigns effectively. SMSGatewayCenter streamlines the submission process, but the approval timeline depends on WhatsApp’s review process. Here’s what you need to know about how long it takes and how to ensure a smooth approval: WhatsApp Template Approval Timeline...

How can I Obtain Opt-in for WhatsApp Messaging?

Obtaining opt-in consent is a critical requirement for sending WhatsApp template messages, especially for marketing purposes. SMSGatewayCenter provides tools to help you collect and manage opt-ins seamlessly while ensuring compliance with WhatsApp’s policies. Here’s a detailed guide on how to get opt-in for WhatsApp messaging: What Is WhatsApp Opt-In? WhatsApp opt-in refers to explicit consent...

How do I add interactive buttons to WhatsApp template messages on SMSGatewayCenter, and what types of buttons are available?

Adding buttons to WhatsApp template messages enhances user engagement by allowing customers to take actions directly from the message, such as visiting a website or replying with a quick response. SMSGatewayCenter makes it simple to create templates with interactive buttons for the WhatsApp Business API. Here’s a step-by-step guide to help you add buttons and...

How do I use a WhatsApp template message to trigger a chatbot on SMSGatewayCenter, and what are the steps involved?

Triggering a chatbot with a WhatsApp template message allows you to automate customer interactions, providing instant responses to user actions. SMSGatewayCenter makes it easy to set up this automation using template messages with interactive elements like buttons. Here’s a step-by-step guide to help you get started. Why Trigger a Chatbot with a Template Message? A...

What is a WhatsApp carousel template, and how do I create one with SMSGatewayCenter for my business?

A WhatsApp carousel template is an interactive message format that allows you to showcase multiple items (e.g., products, services) in a scrollable format, each with its own image, description, and call-to-action (CTA) buttons. SMSGatewayCenter makes it easy to create and use carousel templates to engage your customers visually. Here’s a step-by-step guide to creating a...

What are the Guidelines for Creating WhatsApp Template Messages

Creating WhatsApp template messages requires adherence to specific guidelines to ensure approval and effective communication with your customers. SMSGatewayCenter simplifies the process by helping you craft compliant templates for the WhatsApp Business API. Here’s a detailed guide to the guidelines and best practices: Guidelines for WhatsApp Template Messages WhatsApp enforces strict rules for template messages...

What are the category guidelines for WhatsApp template messages?

When creating WhatsApp template messages, selecting the correct category and following its guidelines is crucial for approval and compliance. SMSGatewayCenter simplifies this process by guiding you through category selection and ensuring your templates meet WhatsApp’s standards. Here’s a detailed overview of the template categories and their guidelines: WhatsApp Template Message Categories WhatsApp classifies template messages...

What is the Difference Between Template Messages and Session Messages on WhatsApp

Understanding the difference between template messages and session messages is key to managing your WhatsApp Business API communications effectively. SMSGatewayCenter helps you leverage both types of messages to engage your customers. Here’s a detailed comparison to guide you: What Are Template Messages? Template messages, also known as Highly Structured Messages (HSMs), are pre-approved messages businesses...

What are Limited-Time Offer Templates for WhatsApp, and how can i Use?

Limited-time offer (LTO) templates are a special type of WhatsApp template message designed to promote time-sensitive deals, discounts, or promotions. With SMSGatewayCenter, you can easily create and send LTO templates to engage your customers and drive conversions. Here’s everything you need to know about using LTO templates effectively: Understanding Limited-Time Offer Templates LTO templates are...

What Actions Can I Perform on the Template Messages Page in SMSGatewayCenter for WhatsApp Business API?

The Template Messages page in SMSGatewayCenter’s dashboard allows you to efficiently manage your WhatsApp Business API templates. These pre-approved messages are essential for sending proactive notifications, marketing campaigns, or updates to your customers. Below, we’ll explore the key actions you can perform on this page to streamline your messaging strategy. Key Actions on the Template...

What is the maximum number of WhatsApp Template Message submissions allowed?

When using the WhatsApp Business API to send proactive messages, businesses often need to submit multiple templates for approval. SMSGatewayCenter streamlines this process, but you might wonder if there’s a cap on template submissions. Here’s what you need to know: Understanding Template Message Submissions WhatsApp template messages are pre-approved messages required for business-initiated conversations outside...

What formatting rules should I follow when creating WhatsApp template messages?

To ensure your WhatsApp template messages are approved and delivered successfully, WhatsApp enforces specific formatting rules. SMSGatewayCenter helps you create compliant templates easily through our platform. Here’s a detailed guide to the formatting requirements for WhatsApp template messages: Key Formatting Rules for Template Messages Text-Based Content Only Character Limit Supported WhatsApp Formatting Additional Guidelines for...

Which languages can I use to create WhatsApp template messages with SMSGatewayCenter, and how do I ensure compatibility?

When creating WhatsApp template messages, selecting the right language is key to effectively reaching your audience. SMSGatewayCenter supports a wide range of languages for WhatsApp Business API template messages, ensuring you can communicate with customers globally. Here’s what you need to know about supported languages and how to use them: Supported Languages for Template Messages...

What are WhatsApp template messages, and how can I leverage them for my business using SMSGatewayCenter?

WhatsApp template messages are pre-approved, structured messages that businesses can use to initiate conversations with customers outside the 24-hour Customer Care Window. With SMSGatewayCenter, you can easily create, manage, and send these messages to engage your audience effectively. Here’s everything you need to know: Understanding WhatsApp Template Messages Template messages, also known as Highly Structured...

What are the different message types available on the SMSGatewayCenter UI for WhatsApp Business API, and how can I send them?

SMSGatewayCenter simplifies sending WhatsApp messages by providing an easy-to-use HTML form interface on the UI, which converts your inputs into the JSON format required by the WhatsApp Business API. Below is an overview of the available message types, their specifications, and how to use them: Available Message Types and How to Use Them Normal Text...

How do I understand and use the MO response format when setting up a webhook for WhatsApp Business API with SMSGatewayCenter?

When you set up a webhook to receive Mobile-Originated (MO) responses from WhatsApp users (e.g., replies to your messages), SMSGatewayCenter sends a default JSON response. Below is an explanation of the MO response format and how to use it: Understanding the MO Response Format The MO response is a JSON payload that contains details about...

How do I set up agent settings to manage messages and alerts for my team using SMSGatewayCenter’s Agents Chat feature?

SMSGatewayCenter’s Agent Chat Settings allow you to configure default messages, alerts, and automation for your agents handling WhatsApp Business API conversations. Here’s how to set them up: Steps to Configure Agent Settings These settings help streamline your customer support by automating responses and ensuring users receive timely messages, even when agents are unavailable. For further...

How do I set up and use the WhatsApp Message Sequencer to send messages in a specific order with SMSGatewayCenter?

The WhatsApp Message Sequencer, designed for the WhatsApp Business API, allows you to send messages sequentially to your recipients, either as business-initiated campaigns or user-initiated chatbot responses. Here’s how to set it up and use it on SMSGatewayCenter: Prerequisites Before starting, ensure you’ve completed these steps: Steps to Set Up the WhatsApp Message Sequencer Important...

How do I get opt-in consent from customers and manage them for WhatsApp messaging using SMSGatewayCenter?

To send proactive business-initiated messages outside the 24-hour Customer Care Window on WhatsApp, you must obtain opt-in consent from customers. SMSGatewayCenter makes it easy to collect and manage these opt-ins while ensuring compliance with WhatsApp’s policies. Here’s how to do it: Understanding Opt-In Requirements WhatsApp requires businesses to get explicit opt-in consent before messaging customers....

How do I set up a WhatsApp retargeting campaign using the Retarget Users feature on SMSGatewayCenter?

The WhatsApp Retarget Users feature allows you to reconnect with your audience by sending targeted messages to specific user groups. Follow these steps to set up and launch your retargeting campaign: Steps to Create a Retargeting Campaign This feature helps you deliver focused messages to re-engage your audience effectively. If you encounter any issues or...

Why are customers not responding to agent messages?

Why are my agents not receiving incoming messages?

Can I track the performance of my agents using Agents Chat?

Yes, SMSGatewayCenter provides real-time analytics for Agents Chat. You can track metrics like the number of conversations handled, response times, and customer satisfaction rates. This helps you evaluate agent performance and optimize your support strategy.

How can I ensure my agents provide consistent support?

What types of customer interactions can I handle with Agents Chat?

You can use Agents Chat for:

How can I manage multiple customer conversations effectively with Agents Chat?

Can I use chatbots alongside live agents in Agents Chat?

Absolutely. SMSGatewayCenter’s Agents Chat feature supports WhatsApp chatbots that can handle customer queries 24/7. Chatbots can respond to FAQs, send files, or provide automated replies based on keywords, and seamlessly escalate to live agents when needed.

Does Agents Chat support rich media in conversations?

Yes, agents can send and receive rich media formats like images, videos, PDFs, and audio through the WhatsApp Business API. This allows for more engaging interactions, such as sharing product images or invoices directly in the chat.

Can agents add tags, attributes, or notes to customer conversations?

Yes, during chats, agents can classify customers by adding tags, attributes, and notes. For example, you can tag a customer as “VIP” or add a note about their preferences. These can later be filtered using the chat search option to quickly find specific conversations or customer types.

What happens if all my agents are busy or unavailable?

If your agents are busy or unavailable (e.g., on vacation), SMSGatewayCenter can auto-assign a chatbot to handle incoming messages. This ensures customers receive instant responses 24/7, even when human agents aren’t available. You can configure this setting in the Agents Chat section of your dashboard.

How does Agents Chat support multiple agents on a single WhatsApp number?

Agents Chat enables multiple agents to handle conversations concurrently using one WhatsApp Business API number. Each agent can access a shared inbox in the SMSGatewayCenter dashboard, view real-time updates, and respond to customer messages, ensuring seamless collaboration and faster response times.

Who can use the Agents Chat feature?

The Agents Chat feature is ideal for businesses of all sizes that use WhatsApp Business API to communicate with customers. It’s especially beneficial for customer support teams, sales teams, or any business needing to handle multiple customer conversations simultaneously using a single WhatsApp number.

How do I set up Agents Chat for my WhatsApp Business API account?

What is the Agents Chat feature for WhatsApp Business API on SMSGatewayCenter?

The Agents Chat feature allows multiple live agents to manage customer conversations on WhatsApp using a single WhatsApp Business API number. With SMSGatewayCenter, your team can provide instant support, respond to inquiries, and engage with customers in real-time, enhancing customer satisfaction and operational efficiency.

Does SMSGatewayCenter support WhatsApp for specific industries?

Yes, the WhatsApp Business API can be tailored for various industries: Need More Help? If you have additional questions about using the WhatsApp Business API with SMSGatewayCenter, our team is here to assist. Contact us at contact @ smsgatewaycenter.com or call +912228657726. Explore our developer API documentation for technical details, or subscribe to our blog...

Can I send low balance alerts via WhatsApp Business API?

Yes, you can configure low balance alerts in your SMSGatewayCenter panel at https://unify.smsgateway.center. Go to “White Label Settings,” select “Low Balance Alert Via WhatsApp,” and add your header, body, footer, template name, and WABA number. Once set, alerts will notify you seamlessly when your balance is low.

Why am I seeing a “No data” message in my analytics?

A “No data” message means there’s no recorded activity for that metric yet. This can happen if your Smart Link or campaign hasn’t had any interactions. Wait for customers to engage, or double-check that your campaign is active and targeting the right audience.

Why aren’t my WhatsApp messages being delivered?

How can WhatsApp Business API help with transactional updates?

You can send real-time transactional updates like order confirmations, shipping alerts, or payment reminders. For example, integrate with your e-commerce platform to automatically notify customers via WhatsApp when their order ships, including tracking details and estimated delivery times.

Can I use WhatsApp Business API for marketing campaigns?

Yes, you can run marketing campaigns using personalized messages, rich media (e.g., images, videos), and approved templates. SMSGatewayCenter helps you target specific customer segments, send promotions, and track engagement, boosting your ROI.

How can I use WhatsApp Business API for customer support?

You can provide instant support by enabling two-way chats, automating responses with chatbots, and sending quick replies or call-to-action buttons. Customers can ask questions, and your team or chatbot can respond in real-time, improving satisfaction and reducing response times.

What are the benefits of using WhatsApp Business API with SMSGatewayCenter?

Can I broadcast messages to multiple customers at once?

Yes, you can broadcast approved template messages to multiple customers simultaneously. SMSGatewayCenter allows you to import contacts and send personalized broadcasts, making it ideal for updates, promotions, or alerts.

How can I track the performance of my WhatsApp messages?

SMSGatewayCenter provides real-time analytics for your WhatsApp campaigns. You can view metrics like total opens, unique opens, and click-through rates, as well as detailed visitor data (e.g., device, OS, location), helping you analyze and optimize your messaging strategy.

Can I integrate WhatsApp Business API with my existing systems?

Yes, SMSGatewayCenter offers robust APIs to integrate WhatsApp Business API with your CRM, ERP, or custom applications. This allows you to automate messaging, sync customer data, and streamline communication workflows seamlessly.

What should I do if my WhatsApp Business API account gets banned?

If your account is banned:

How can I avoid getting banned from WhatsApp Business API?

To avoid bans, follow WhatsApp’s policies:

What is the 24-hour Customer Care Window, and how does it work?

When a customer initiates a conversation or replies to a template message, a 24-hour Customer Care Window opens. During this period, you can send any type of message without using a template, enabling free-flowing, two-way communication. SMSGatewayCenter ensures you can maximize this window for effective customer engagement.

How do I create and use message templates for WhatsApp?

WhatsApp requires pre-approved message templates for initiating conversations (e.g., marketing or transactional messages). With SMSGatewayCenter:

Can I send rich media like images or PDFs through WhatsApp?

Yes, the WhatsApp Business API supports rich media formats, including images, videos, PDFs, and audio. SMSGatewayCenter makes it easy to send and receive media, enhancing your messages with visual content like product images or invoices.

Does SMSGatewayCenter support WhatsApp chatbots?

Yes, we support WhatsApp chatbots to automate responses, handle FAQs, and guide customers 24/7. Chatbots can be integrated with your systems for tasks like order tracking or customer support, improving efficiency and customer satisfaction.

Can I send messages in multiple languages?

Yes, SMSGatewayCenter supports multi-language messaging. You can automatically translate message templates or have live agents chat in regional languages, ensuring effective communication with diverse audiences.

Can I send personalized messages to my customers?

Absolutely. SMSGatewayCenter integrates with your CRM or other systems to personalize messages using customer data (e.g., names, order details). For example, you can send a message like, “Hi [Customer Name], your order has shipped!” to enhance engagement.

Does SMSGatewayCenter support two-way communication on WhatsApp?

Yes, our WhatsApp Business API integration enables two-way communication. Customers can reply to your messages, and you can respond directly from your SMSGatewayCenter dashboard, offering real-time support and fostering stronger relationships.

Can I automate messages with the WhatsApp Business API?

Yes, you can automate messages for tasks like sending order confirmations, appointment reminders, or low balance alerts. SMSGatewayCenter allows you to set up automated workflows using pre-approved message templates, ensuring timely communication while complying with WhatsApp’s policies.

What types of messages can I send using the WhatsApp Business API?

With SMSGatewayCenter’s WhatsApp Business API integration, you can send:

Do I need a verified business profile to use the WhatsApp Business API?

Yes, WhatsApp requires a verified business profile to use the API, which builds customer trust and ensures authenticity. SMSGatewayCenter helps you set up your profile through Meta’s Business Manager, guiding you through verification, security approvals, and a 50% faster onboarding process.

What’s the difference between the WhatsApp Business API and the WhatsApp Business App?

The WhatsApp Business API is designed for medium to large businesses needing scalable communication solutions, supporting automation, chatbots, and integration with systems like CRM or ERP. The WhatsApp Business App, available for iOS and Android, is better suited for small businesses with a single owner, offering basic features but lacking automation or API capabilities. SMSGatewayCenter...

How do I sign up for WhatsApp Business API with SMSGatewayCenter?

What is the WhatsApp Business API, and how does SMSGatewayCenter support it?

The WhatsApp Business API enables businesses to engage with customers on a large scale through WhatsApp, offering features like automated messaging, chatbots, and real-time notifications. SMSGatewayCenter integrates the WhatsApp Business API into your existing systems, allowing you to send transaction updates, provide customer support, and run marketing campaigns seamlessly. Our team ensures quick setup, compliance...

Does SMSGatewayCenter support multi-agent inboxes for WhatsApp customer support?

Yes, with the WhatsApp Business API, you can set up a shared inbox for your team to manage customer queries. Multiple agents can respond to messages, ensuring efficient support for your Shopify customers.

Can I integrate SMSGatewayCenter’s Shopify messaging with other tools like Zapier?

Yes, you can use Zapier to connect SMSGatewayCenter with Shopify for advanced automation. For example, you can set up a Zap to send an SMS or WhatsApp message when a new Shopify order is placed. Contact our support team for help with Zapier integration.

Will I be charged for messages that aren’t delivered?

Typically, you’re only charged for WhatsApp delivered messages and SMS on submission based. However, this depends on your SMS gateway and WhatsApp API pricing. SMSGatewayCenter provides detailed billing reports to help you track costs accurately.

Are there additional costs for sending SMS or WhatsApp messages via Shopify?

Yes, SMS and WhatsApp messaging incurs usage-based charges depending on the destination country and message type. SMS rates vary by gateway and country, while WhatsApp charges are based on WhatsApp Business API pricing (e.g., per conversation). Check your SMSGatewayCenter account for detailed pricing, and ensure your wallet is funded to avoid interruptions.

What should I do if my messages aren’t being delivered?

Can I track the performance of my SMS and WhatsApp messages sent through Shopify?

Yes, SMSGatewayCenter provides analytics for your messages. You can track metrics like total opens, unique opens, and click-through rates for Smart Links embedded in your messages. Detailed reports also include visitor data (e.g., device, OS, location) to help you analyze campaign performance.

How can I ensure my messages comply with DLT regulations in India?

SMSGatewayCenter ensures DLT compliance by using registered headers and templates for SMS. For WhatsApp, we help you create compliant message templates for marketing or transactional purposes. Always obtain customer consent before sending messages, and include an opt-out option.

Can customers reply to SMS or WhatsApp messages sent through Shopify?

Customers can reply to WhatsApp messages, enabling two-way communication. For SMS, replies depend on your gateway setup—some configurations allow replies, which you can manage in your SMSGatewayCenter dashboard. Check with our support team to enable this feature.

What are some best practices for sending SMS and WhatsApp messages to Shopify customers?

How can I use SMS and WhatsApp to recover abandoned carts?

Set up an automation to trigger a message when a customer abandons their cart. For SMS, send a concise reminder like, “Forgot something? Your cart is waiting!” For WhatsApp, you can include the product image, a discount code, and a link to complete the purchase. A typical flow might include a first message after 15...

Can I add a WhatsApp chat widget to my Shopify store?

Yes, you can add a WhatsApp chat widget to your Shopify store to allow customers to message you directly. This widget can be placed on specific pages (e.g., Chat Widget under WhatsApp Menu) and customized with a welcome message. SMSGatewayCenter supports this feature through WhatsApp Business API integration.

Does SMSGatewayCenter support chatbots for WhatsApp messaging on Shopify?

Yes, you can integrate WhatsApp chatbots to handle FAQs, guide customers through purchases, or upsell products 24/7. Chatbots can be keyword-based or use natural language processing (NLP) for more advanced interactions. Contact our team to set up a chatbot tailored to your Shopify store.

Can I send bulk SMS or WhatsApp messages for marketing campaigns?

Yes, you can run bulk SMS and WhatsApp campaigns to promote products, announce sales, or re-engage customers. Segment your Shopify customers (e.g., by purchase history or location) and send targeted messages. For WhatsApp, ensure your messages comply with WhatsApp’s policies by using approved templates for marketing.

Can I send personalized messages to my Shopify customers?

Absolutely. SMSGatewayCenter allows you to use Shopify customer data (e.g., name, order details) to personalize messages. For instance, you can send a message like, “Hi [Customer Name], your order #[Order Number] is out for delivery!” Personalization increases engagement and conversion rates.

Does SMSGatewayCenter support two-way communication on WhatsApp?

Yes, with WhatsApp Business API integration, you can enable two-way communication. Customers can reply to your messages, and you can respond directly from your SMSGatewayCenter dashboard or a shared inbox, ensuring seamless customer support.

Can I automate messages for events like abandoned carts or order updates?

Yes, SMSGatewayCenter supports automation for Shopify events. You can set up triggers to send messages automatically when a customer places an order, completes a payment, or abandons their cart. For example, you can send a WhatsApp message 15 minutes after a cart is abandoned with a reminder like, “Hey, your cart is waiting for you!”...

What types of messages can I send using SMS and WhatsApp through Shopify?

You can send a variety of messages, including:

Can I use my own phone number for sending SMS and WhatsApp messages?

For SMS, you can use your own number if supported by your SMS gateway setup, though we recommend using a dedicated sender ID for professionalism. For WhatsApp, you must use a number registered with the WhatsApp Business API, which cannot be a personal number already in use on WhatsApp. We can help you register a...

Do I need a WhatsApp Business API account to use WhatsApp messaging with Shopify?

Yes, to send WhatsApp messages via Shopify, you need a WhatsApp Business API account. The regular WhatsApp Business app has limitations and doesn’t support automation or integration at scale. SMSGatewayCenter can assist with setting up your WhatsApp Business API—reach out to us for guidance.

How do I set up SMS and WhatsApp messaging for my Shopify store?

What is Shopify Messaging with SMSGatewayCenter, and how does it work?

SMSGatewayCenter enables Shopify store owners to send SMS and WhatsApp messages to customers for updates, marketing, and engagement. By integrating your Shopify store with our platform, you can automate messages for events like order confirmations, shipping updates, or abandoned cart recovery, and engage customers directly through two-way communication on WhatsApp.

How can I create a new Smart Link using the SMSGatewayCenter platform?

Creating a Smart Link on SMSGatewayCenter is simple and allows you to share URLs or file attachments efficiently. Follow these steps to add a new Smart Link: Steps to Create a Smart Link Your new Smart Link will now be available for use in your campaigns, and you can track its performance using the Smart...

How do I view and understand the analytics data for a specific Smart Link on SMSGatewayCenter?

The Smart Link Analytics page offers a comprehensive overview of your Smart Link’s performance through key metrics and visual charts. Here’s how to access and interpret this data: Accessing the Analytics Page Understanding the Analytics Data The page provides the following metrics and visualizations: Navigation and Notes This analytics data helps you understand your audience’s...

How can I check the analytical report for my Smart Links on SMSGatewayCenter?

The Smart Link Visitors Report provides detailed insights into the performance of your Smart Links, helping you track engagement and visitor behavior. Here’s how to access and use the report Accessing the Report Understanding the Report Interface The Smart Link Visitors Report provides information about the performance of a smart link. It includes data such...

What kind of attachments can be sent using Smart Links?

Our Smart Link feature offers versatile support for various types of attachments, enabling you to enhance your communication by including different file formats. When using Smart Links, you can send the following types of attachments: Regardless of the file format, our system automatically shortens the uploaded files, ensuring a streamlined and efficient delivery process. Please...

Can I use my own short domain for Smart Links?

Absolutely! We understand the importance of branding and customization for your Smart Links. That’s why we provide the flexibility for you to use your own short domain. To get started, simply provide us with the domain you would like to use for your Smart Links. Our team will handle the necessary configuration and mapping to...

Can I create a smart link while sending SMS using your system?

Absolutely! Our system offers a convenient feature that allows you to create a smart link on the fly while composing your SMS. With this feature, you can seamlessly incorporate a smart link into your SMS messages, enabling recipients to access additional information or take specific actions directly from the message itself. Creating a smart link...

What is Smart Link?

Smart Link is an innovative feature provided by our system that allows you to generate a unique, shortened URL for any lengthy URL you have. Instead of sharing long and cumbersome web addresses, Smart Link creates a compact and easy-to-remember URL that redirects users to the desired destination. By utilizing Smart Link, you can effectively...

Where can I see my wallet balance in calculation units?

You can view your calculation units in the wallet section of your SMSGatewayCenter dashboard. It will be displayed alongside your monetary balance for easy reference.

How does Calculation Units Display feature benefit my business?

This feature helps you:

Will the (Calculation Units Display) calculation account for different SMS types, like promotional or transactional messages?

Yes, the calculation considers the type of SMS and its associated cost. Promotional and transactional messages may have different rates, and the display adjusts accordingly based on the rates applicable to your account.

How does the Calculation Units Display calculate my SMS units?

The feature divides your wallet balance by the cost per SMS unit, which varies depending on your pricing plan and destination. For example, if your balance is ₹100 and the cost per SMS is ₹0.20, you can send 500 SMS messages (₹100 ÷ ₹0.20 = 500 units).

Why was Calculation Units Display feature introduced?

We introduced this feature to provide greater transparency. By displaying your wallet balance as SMS units, you can easily understand how many messages you can send without needing to manually calculate based on pricing for all available products.

What does the Calculation Units Display feature do?

The Calculation Units Display feature shows your wallet balance in terms of the number of SMS messages you can send, rather than just a monetary amount. It calculates how many SMS units your balance covers, helping you better plan your messaging campaigns.

Where can I get help if I encounter issues?

Our 24/7 support team is available via email, or phone. Visit the Support section in your SMSGatewayCenter panel or email us at contact [at] smsgatewaycenter [dot] com.

Can I use Contact Form Integration with multiple websites?

Yes, you can set up Contact Form Integration for multiple websites by generating separate iframe codes or webhook URLs for each domain using different accounts in SMSGatewayCenter. Whitelist each domain in your SMSGatewayCenter panel to enable the feature.

What happens if I exceed the rate limit for submissions?

If a user submits multiple forms from the same IP within an hour, additional submissions may be blocked until the rate limit resets. Contact our support team to customize the limit for high-traffic websites.

Can I export or manage form submissions?

Yes, all submissions are stored in the Contact Form Integration Leads dashboard in your SMSGatewayCenter panel. You can view, export (e.g., to CSV), or manage leads in real-time, streamlining follow-up processes.

Does the embedded form work on mobile devices?

Yes, the embedded form is fully responsive, automatically adjusting to fit desktops, tablets, and smartphones. It’s optimized for conversions and cross-browser compatibility (Chrome, Firefox, Safari, etc.).

Is there a limit to how many form submissions I can handle?

By default, the system allows one submission per IP per hour to prevent spam. This can be customized upon request. SMSGatewayCenter’s scalable infrastructure supports high volumes of submissions and SMS/WhatsApp deliveries, suitable for businesses of all sizes.

Can I receive email notifications for form submissions?

Yes, configure an email address in the Contact Form Integration settings to receive instant alerts for each submission. This ensures your team stays informed, even without checking the panel.

Can I customize the SMS or WhatsApp messages?

Yes, in the SMSGatewayCenter panel, create personalized messages using dynamic placeholders (e.g., [Name]). For SMS, use your DLT-approved template and Sender ID. For WhatsApp, select an approved template and customize content within allowed parameters. Ensure templates are concise and include clear CTAs.

How secure is Contact Form Integration?

The feature is highly secure:

Why aren’t SMS or WhatsApp alerts being sent after form submission?

Possible reasons include:

Why isn’t my embedded form displaying on my website?

If the form isn’t showing, check:

How do I connect my custom form using the webhook?

In your SMSGatewayCenter panel, go to Integrations → Contact Form Integration and copy the webhook URL (e.g., https://unify.smsgateway.center/integrateContactFormWebhook/?uid=xxxxxxxxxxx). Configure your form to send data to this URL using GET or POST methods, including required parameters: name and mobile (with country code), and optional email and comments. Example GET: https://unify.smsgateway.center/integrateContactFormWebhook/?uid=xxxxxxxxxxx&name=John%20Doe&mobile=919876543210. Secure the webhook with HTTPS and...

How do I set up the embedded form on my website?

Log in to your SMSGatewayCenter panel, go to Integrations → Contact Form Integration, and configure your SMS/WhatsApp settings. Click Generate Code to copy the iframe snippet. Paste it into your website’s contact page HTML (e.g., in a <div>). Ensure your site allows iframes by removing X-Frame-Options: DENY or setting Content-Security-Policy: frame-ancestors ‘self’ https://unify.smsgateway.center;. Whitelist your...

What data can I collect with Contact Form Integration?

The embedded form collects Name, Mobile (required), Email, and Comments. For webhook integration, you must send at least Name and Mobile (with country code, e.g., +919876543210), with Email and Comments optional. All data is securely stored in your SMSGatewayCenter panel for viewing, exporting, or follow-up.

How do I ensure TRAI and DLT compliance for SMS alerts?

SMSGatewayCenter’s platform is fully TRAI-compliant. For SMS alerts, you must:

Does Contact Form Integration support both SMS and WhatsApp alerts?

Yes, you can configure automated alerts for both SMS (Indian clients, using DLT-approved templates) and WhatsApp Business API (using approved WhatsApp templates). In your SMSGatewayCenter panel, set up SMS with your Sender ID and DLT Template ID, and WhatsApp with your Template Name and custom content. You can enable one or both channels based on...

What’s the difference between the embedded form and webhook integration?

The embedded form is a pre-built, responsive contact form provided by SMSGatewayCenter, which you can add to your website with one line of code. It automatically captures and stores submissions in your panel, triggering SMS/WhatsApp alerts. The webhook integration allows you to connect your existing custom form to SMSGatewayCenter by sending form data (name, mobile,...

Can I use Contact Form Integration with any website platform?

Yes, Contact Form Integration works with any website platform, including WordPress, Wix, Shopify, Joomla, or custom-built sites. The embedded form requires only HTML access to paste the iframe code, while the webhook option supports any form capable of sending data via GET or POST requests. Ensure your website allows iframe embedding (for the embedded form)...

Do I need technical expertise to set up Contact Form Integration?

No technical expertise is required! For the embedded form, simply copy a single line of code from your SMSGatewayCenter panel and paste it into your website’s contact page HTML. For custom forms, use our webhook URL to send form data, with straightforward GET or POST methods. Basic instructions are provided in the panel, and our...

What is Contact Form Integration, and how does it benefit my business?

Contact Form Integration allows you to connect your website’s contact forms to SMSGatewayCenter’s platform, enabling automated SMS and WhatsApp Business API alerts when users submit forms. You can use our ready-to-use form (embedded via a single line of code) or integrate your existing form via webhook. Benefits include instant lead capture, personalized messaging, TRAI-compliant SMS/WhatsApp...

How do I secure my API keys in a production environment?

Store keys in environment variables, not hardcoded in code. Use encryption for transit (HTTPS) and rotate keys periodically. Our support can guide you on best practices.

What should I do if my API request times out?

Timeouts can occur due to network issues or server load. Check your internet, increase CURLOPT_TIMEOUT in cURL (e.g., 30 seconds), and retry. Persistent issues? Reach out to +912228657726 for support.

Solving Common Verify OTP API Problems

Running into issues with the SMSGatewayCenter Verify OTP API? This guide helps you tackle common challenges and get back on track with your authentication setup. Common Issues and Fixes Tips SupportStuck? Email contact @ smsgatewaycenter.com or dial +912228657726 for help.

Step-by-Step Guide to Using SMSGatewayCenter Verify OTP API

Looking to secure your app with SMSGatewayCenter’s Verify OTP API? This tool lets you confirm one-time passwords for user authentication, ensuring a safe experience. Let’s dive into the process! Integration Steps Best Practices SupportNeed help finding the endpoint? Reach out to contact @ smsgatewaycenter.com or call +912228657726.

Troubleshooting Common OTP SMS API Issues

Encountering hiccups with the SMSGatewayCenter OTP SMS API? Don’t worry! This guide tackles common issues and offers solutions to keep your authentication process smooth. Common Issues and Fixes Tips SupportStuck? Email contact @ smsgatewaycenter.com or dial +912228657726 for help.

How to Integrate SMSGatewayCenter OTP SMS API

Ready to secure your transactions with SMSGatewayCenter’s OTP SMS API? This powerful tool generates and delivers one-time passwords instantly, perfect for 2FA or user verification. Let’s walk through the integration process step-by-step! Integration Steps Best Practices SupportNeed assistance? Reach out to contact @ smsgatewaycenter.com or call +912228657726.

Will My Domain have SSL with SMSGatewayCenter, and is it Chargeable?

Yes, your domain will have SSL—and the best part? It’s completely free! At SMSGatewayCenter, we provide FREE SSL certificates for all reseller websites pointed to our platform (e.g., sms.yourdomain.com or www.yourdomain.com) at no additional cost. This ensures your branded site is secure, trusted, and compliant with modern web standards, all without extra fees. How It...

Does SMSGatewayCenter Charge for Reseller Setup?

No, we don’t charge a penny for setting up your reseller account! At SMSGatewayCenter, our white-label system is completely free—no setup fees, no hidden costs, and no catch. You can start your reseller journey with us at zero upfront expense and brand our powerful communication tools under your own name. What’s Free? What Do You...

What Domain Should I Point to SMSGatewayCenter?

When connecting your domain to SMSGatewayCenter, you have the flexibility to choose between your primary domain or a subdomain. Both options work seamlessly by setting up a CNAME record pointing to unify.smsgateway.center. Here’s how to decide which one to use: Option 1: Primary Domain Option 2: Subdomain How to Set It Up: Follow the steps...

How Can I Point My Domain to SMSGatewayCenter?

Want to use your own domain to access SMSGatewayCenter’s services? It’s easy! By creating a CNAME record in your domain’s DNS settings, you can point your domain (e.g., sms.yourdomain.com) to our platform at unify.smsgateway.center. This setup lets you manage SMS campaigns under your branded domain seamlessly. Here’s how to do it: Steps to Create a...

Why Am I Seeing the “Error: DLT Rejected” on SMSGatewayCenter?

Encountering the “Error: DLT Rejected” message on SMSGatewayCenter, even after proper registration on the DLT (Distributed Ledger Technology) portal, can be frustrating. This error occurs when telecom operators reject your SMS due to specific compliance issues. While your setup might seem flawless, several factors could trigger this rejection. Here’s what might be happening and how...

Why Am I Getting the “Error: No Valid Phone Numbers Found!” on SMS Gateway Center?

If you see the “Error: No Valid Phone Numbers Found!” message while using SMSGatewayCenter—whether through the API or user interface—it means the system couldn’t process your request due to restrictions on phone numbers. Don’t worry, this is a common issue with simple fixes! Here are the two most likely causes and how to resolve them:...

How Do I Check My Account Balance on SMSGatewayCenter?

Keeping track of your account balance is easy with SMSGatewayCenter! Whether you prefer a quick glance through our user interface or a programmatic check via Account API, we’ve got you covered. Here are two simple ways to view your available balance: Option 1: Check Balance via User Interface Option 2: Check Balance via API Why...

What Types of Credits Does SMSGatewayCenter Offer?

SMSGatewayCenter provides two distinct credit options to power your communication needs: Wallet and Credits (Units). Whether you’re sending Bulk SMS, using WhatsApp Business API, making OBD voice calls, or managing two-way messaging, we’ve got a system tailored for you. Here’s how they work and which one suits your needs: 1. Wallet: 2. Credits (Units): Key...

Under Which Category Should I Register My OTP Templates on the DLT Portal?

When registering your OTP (One-Time Password) templates on the DLT (Distributed Ledger Technology) portal, choose the Service Implicit category. This ensures your OTP messages are correctly classified and delivered seamlessly, even to users on the DND (Do Not Disturb) list, as per TRAI (Telecom Regulatory Authority of India) guidelines. Why Service Implicit for OTP Templates?...

What Are Service Explicit SMS and Service Implicit SMS?

When sending SMS through SMSGatewayCenter, you’ll encounter two key categories under transactional messaging: Service Explicit SMS and Service Implicit SMS. These terms, defined by TRAI (Telecom Regulatory Authority of India) guidelines, determine how messages are classified and delivered, especially to DND (Do Not Disturb) registered numbers. Here’s what they mean and how they differ: Service...

What’s the Difference Between OTP SMS and Integrated OTP SMS on SMS Gateway Center?

SMSGatewayCenter offers two ways to handle one-time passwords (OTPs) for your business: OTP SMS and Integrated OTP SMS. While both deliver OTPs to users, they differ significantly in how they’re managed, giving you flexibility based on your needs. Here’s a breakdown of the key differences: OTP SMS: Integrated OTP SMS: Key Differences at a Glance:...

How Can I Resend an OTP if Users Don’t Receive It After the First Few Attempts?

With SMSGatewayCenter’s Integrated OTP SMS service, resending an OTP is quick and hassle-free, ensuring your users never get stuck during authentication. If a user doesn’t receive the OTP due to network issues or other delays, you can trigger a resend using our Generate OTP API with a simple parameter tweak. How to Resend an OTP:...

Can I Use Integrated OTP SMS in Mobile Applications?

Absolutely! SMSGatewayCenter’s Integrated OTP SMS service is fully compatible with mobile applications. Whether you’re building an Android, iOS, or cross-platform app, you can seamlessly integrate our OTP solution using our powerful APIs. This allows you to enhance your app’s security and user experience with fast, reliable one-time password (OTP) authentication. How to Use Integrated OTP...

Where Can I Find and Download Integrated OTP SMS Logs on SMS Gateway Center?

Tracking your OTP activity is simple with SMSGatewayCenter! You can view and download your Integrated OTP SMS logs directly from our user-friendly interface. These logs provide detailed insights into every OTP sent, including delivery and verification statuses, making it easy to monitor and troubleshoot your campaigns. How to Access OTP Logs: What You’ll See in...

What are the Maximum and Minimum OTP Expiry Times on SMS Gateway Center?

When using SMSGatewayCenter’s Integrated OTP SMS service, you have the flexibility to customize the OTP expiry time to suit your needs. The expiry time determines how long the one-time password (OTP) remains valid before it becomes unusable, ensuring both security and user convenience. In our Generate OTP API, we’ve included an optional parameter called codeExpiry,...

What is Integrated OTP SMS, and How Does It Work?

Integrated OTP SMS is a premium, all-in-one solution offered by SMSGatewayCenter to simplify and secure one-time password (OTP) delivery for businesses and developers. It’s a flagship product designed to streamline authentication processes by handling the generation, delivery, and verification of OTPs seamlessly—all through a single, powerful API integration. With Integrated OTP SMS, you can enhance...

What is Unicode, and Which Characters Are Considered Unicode in SMS?

Unicode is a universal character encoding standard designed to help you send SMS messages in various non-English languages, reaching a broader audience seamlessly. Unlike the GSM-7 standard (used for English text), which supports 160 characters per SMS credit, Unicode uses UTF-8 encoding to assign a unique number to every character, including those from international scripts....

Can I search for a specific scheduled SMS message?

Yes! Use the Search field in the Manage Schedule Messages section. Enter relevant keywords (e.g., Transaction ID, phone number, or message content), and the list will filter to show matching entries. To reset and view all messages again, just click the Clear button.

How do I export my scheduled SMS data for reporting?

Need to analyze your scheduled SMS campaigns? In the Manage Schedule Messages section, click the Save Current Page in CSV button. This exports the current page’s data into a CSV file, making it easy to share, store, or review your SMS scheduling activity offline.

What information can I view by clicking the “More” button?

Clicking the “More” button in the Details column opens a modal with in-depth information about the scheduled SMS message, including: To return to the main list, simply click the “Back” button.

How do I update or cancel a scheduled SMS message?

Updating or canceling a scheduled SMS is straightforward:

What details are shown in the scheduled messages table?

The scheduled messages table offers a clear snapshot of your campaigns with these key columns: This layout ensures you have all the critical information at your fingertips.

How can I manage scheduled SMS messages effectively?

The Manage Schedule Messages section empowers you with full control over your scheduled SMS campaigns. Here’s how you can utilize its features: With these tools, managing your SMS schedules becomes seamless and efficient.

What is the “Scheduled SMS” section on the SMS Gateway Center platform?

The Scheduled SMS section on the SMSGatewayCenter platform provides a detailed list of all SMS messages scheduled for future delivery, excluding those with the split campaign feature enabled. It’s your go-to place to view and track upcoming messages effortlessly, ensuring you stay organized with your SMS campaigns.

Why do I get a DND error when sending Transactional or OTP messages?

Occasionally, you might encounter a DND (Do Not Disturb) error even when sending purely Transactional or OTP messages. This can happen if the message content is approved under the Service Explicit or Promotional SMS category on the respective DLT (Distributed Ledger Technology) platform. Messages in these categories are not delivered to numbers registered under DND,...

How to Send Personalized SMS Using the Custom File Upload Method in SMSGatewayCenter

The Personalized SMS Using the Custom File Upload feature in SMSGatewayCenter allows you to send personalized bulk SMS messages by uploading a file with mobile numbers and custom variables, or by entering a message with variables in the user interface. This step-by-step tutorial will guide you through using this feature, explaining each field and functionality...

How to Send SMS Using the File Upload Method (Mobile Nos with Messages) in SMSGatewayCenter

The File Upload SMS (Mobile Nos with Messages) feature in SMSGatewayCenter allows you to send customized text messages to multiple recipients by uploading a file containing mobile numbers and their respective messages. This step-by-step tutorial will guide you through using this feature, explaining each field and functionality to ensure you send messages successfully while avoiding...

How to Send SMS Using the File Upload Method (Mobile Only) in SMSGatewayCenter

The File Upload SMS method in SMSGatewayCenter allows you to send text messages efficiently to multiple recipients by uploading a file containing mobile numbers. This step-by-step tutorial will guide you through using the Send File Upload SMS (Mobile Only) feature, explaining each field and functionality to ensure you send messages successfully while avoiding common pitfalls....

How to Manage Contacts for Targeted Messaging in SMSGatewayCenter

The Contacts feature in SMSGatewayCenter allows you to manage phone numbers and contacts, create or import unlimited contacts with names, and add them to specific groups for effective SMS campaigns. This step-by-step tutorial will guide you through searching, adding, importing, and managing contacts using the Contacts interface, ensuring you organize your audience efficiently while avoiding...

How to Send SMS Using the Group Send Method in SMSGatewayCenter

The Group Send method in SMSGatewayCenter allows you to send text messages efficiently to single or multiple groups of recipients, making it ideal for targeted campaigns. This step-by-step tutorial will guide you through using the Send Group SMS feature, explaining each field and functionality to ensure you send messages successfully while avoiding common pitfalls. Step-by-Step...

How to Manage and Create Groups for Targeted Messaging in SMSGateway.Center

The Groups feature in SMSGatewayCenter allows you to create unlimited groups and add contacts to these groups, enabling targeted SMS campaigns for single or multiple recipients. This step-by-step tutorial will guide you through managing existing groups and adding new groups using the Groups interface, ensuring you organize your contacts effectively while avoiding common pitfalls. Step-by-Step...

Sender ID Policies for SMSGatewayCenter

A Sender ID (also known as a header) is an alphanumeric name or number that appears on a recipient’s mobile phone as the sender of an SMS message. At SMSGatewayCenter, adhering to Sender ID policies is crucial for ensuring successful bulk SMS message delivery, regulatory compliance, and maintaining trust with recipients. This guide outlines the...

How to Send SMS Using the Quick Send Method in SMSGatewayCenter

The Quick Send method in SMSGatewayCenter allows you to send bulk SMS messages efficiently to single or multiple recipients with customizable options. This step-by-step Send SMS tutorial will guide you through using the Send Quick SMS feature, explaining each field and functionality to ensure you send messages successfully while avoiding common pitfalls. Step-by-Step Guide 1....

How to Configure SMS Settings for Campaigns on SMSGatewayCenter

Before launching SMS campaigns through SMSGatewayCenter, it’s essential to configure your SMS settings properly to ensure compliance, security, and successful bulk SMS message delivery. This step-by-step tutorial will guide you through the pre-requisites and configuration process, focusing on India-specific requirements and general best practices. Follow these instructions carefully to avoid delays or campaign rejections. Step-by-Step...

Can I Disable Message Encryption at Any Time?

Yes, you can disable message encryption, but you must submit a request to our SMSGatewayCenter support team to do so. Once message encryption is disabled, any new messages you send will no longer be encrypted. However, previously encrypted messages from the period when encryption was enabled cannot be automatically converted back to their unencrypted (plain...

Can I Use the Same API Key or Secret Token for Message Encryption?

No, the API key and the secret token for message encryption are distinct and must be used separately. SMSGatewayCenter provides a unique secret token for API authentication and another separate secret token for message encryption, each serving different purposes to ensure the security of your account and messages. The API key is used to authenticate...

What Security Measures Can I take to Protect My SMSGatewayCenter Account?

SMSGatewayCenter offers several robust security measures to protect your account and ensure the safety of your messaging activities. Here’s a detailed overview of the available options: By implementing these security measures, you can significantly enhance the safety of your SMSGatewayCenter account, protecting your messaging campaigns and sensitive data from unauthorized access or misuse.

What information is included in the Current Day’s Summary under the Delivery Report section?

The Current Day’s Summary in the SMSGatewayCenter Delivery Report section provides a real-time overview of your bulk SMS delivery performance for the current day. This summary lists key metrics, including: You can also download the bar chart as a file for further reporting or sharing. This feature helps you monitor daily performance, troubleshoot issues, and...

What are Archived Reports?

At SMSGatewayCenter, Archived Reports refer to our detailed delivery reports for bulk SMS messages, which we store for long-term access. We archive these reports by converting them into CSV files, compressing them into ZIP archives, and storing them in a secure local folder on our MIS servers. These archived reports are retained for up to...

How Can I Retrieve a Delivery Report for a Specific Phone Number?

To obtain a Delivery Report for a specific phone number using SMSGatewayCenter, follow these steps: This process allows you to quickly access detailed delivery information for any specific recipient, aiding in tracking and troubleshooting.

What Do the Different Statuses in Delivery Reports Mean?

SMSGatewayCenter provides detailed statuses in Delivery Reports to help you understand the delivery outcome of your bulk SMS messages. These statuses are categorized into two main types: Status and Reason, along with specific error codes for failed deliveries. Here’s what they mean: You can view a complete list of delivery error codes and their meanings...

How Can I Export or Download Delivery Reports?

You can easily export or download Delivery Reports from the SMSGatewayCenter panel or via SMS API. Follow these steps based on your preferred method: Using the User Interface (UI): Using the API: This process ensures you can access and analyze your delivery data efficiently, whether manually or through automation.

What is the difference between a Delivery Summary and a Delivery Report?

At SMSGatewayCenter, both Delivery Summaries and Delivery Reports provide insights into the status of your bulk SMS messages, but they serve different purposes: Both tools help you monitor and optimize your messaging campaigns, but the Delivery Report is more detailed for troubleshooting, while the Delivery Summary is better for strategic overviews. Learn about SMS Delivery...

Developer API Types for Sending Messages via SMSGatewayCenter

SMSGatewayCenter provides a flexible and robust SMS API to enable developers to send SMS messages programmatically through the https://unify.smsgateway.center/SMSApi/send endpoint. This article outlines the four primary API types supported for sending SMS messages, including XML, Form Data, JSON, x-www-form-urlencoded, and Query Parameter-based REST APIs. Each method offers unique advantages, use cases, and considerations for integration...

How can I ensure my API Integration complies with DLT Regulations in India?

To ensure compliance with TRAI’s DLT (Distributed Ledger Technology) regulations in India, follow these steps: Register your business, Sender ID, and message templates on a DLT platform (e.g., via SMSGatewayCenter’s portal). Use approved Sender IDs and templates in your API requests. Configure your API parameters (e.g., senderid, msg) to match DLT requirements for transactional or...

What are the Prerequisites for using the SMSGatewayCenter APIs?

To use SMSGatewayCenter’s APIs (SMS, WhatsApp, Voice), you need: An active SMSGatewayCenter account with sufficient credits. API credentials (userid-password or userid-APIkey) generated via the portal. DLT compliance details (e.g., Entity ID, Sender ID, templates) if sending in India. Basic programming knowledge to implement API calls using HTTP, REST, or SMPP protocols. Access to our documentation...

How Do I Handle Bulk SMS Sending with the SMS API?

To handle bulk SMS sending, use SMSGatewayCenter’s Bulk SMS API by passing multiple mobile numbers in the mobile parameter, separated by commas (e.g., 919xxxxxxxx1,919xxxxxxxx2). Ensure your account has sufficient credits and configure your senderid and message content. Refer to our API documentation for JSON-based batch sending options and test with a small batch before scaling....

What programming languages can I use to Integrate SMSGatewayCenter APIs?

SMSGatewayCenter supports API integration in multiple programming languages. You can use PHP (e.g., CURL, fopen), Java, .NET, Python, Ruby, and others, as noted in our sample scripts and documentation. Visit the Developer API page for downloadable sample codes and tutorials to get started with your preferred language. If your language isn’t listed, contact our support...

How do I debug if my API is not working?

If your SMSGatewayCenter API integration isn’t working, follow these debugging steps: Verify Credentials: Ensure your userid, password, or API key is correct and hasn’t expired. Regenerate your API key if needed via the portal under “API Key Settings.“ Check Parameters: Confirm all required parameters (e.g., senderid, mobile, msg) are included and properly formatted. Use URL...

How Do I Send a “+” Sign in an SMS Using the API?

Sending a “+” sign in an SMS via SMSGatewayCenter’s API requires proper URL encoding to ensure the character is interpreted correctly. Follow these steps: URL Encode the “+” Sign: In your SMS Gateway API request, encode the “+” sign as %2B. For example, if you want to send a message like “Contact +919876543210,” encode it...

How Can I Integrate the Voice Call API into My Application?

SMSGatewayCenter offers a Voice Call API to enable automated voice notifications and calls. Here’s how to integrate it: Create an Account: Sign up for a SMSGatewayCenter account to access our OBD Voice API features. Obtain API Credentials: Generate or retrieve your API key or authentication details from the Developer API section of your portal. Refer...

How Can I Integrate the WhatsApp Business API with SMSGatewayCenter?

SMSGatewayCenter supports WhatsApp Business API integration to enhance your communication strategy. Here’s how to get started: Check our developer resources for sample codes and tutorials, as thousands of institutions have successfully integrated our WhatsApp API.

How Can I Integrate the SMS API into My Application?

Integrating SMSGatewayCenter’s Developer API into your application is straightforward and can jump-start your project with our robust Bulk SMS API. Follow these steps: For detailed guidance, download our API integration resources or contact our 24/7 support team.

Why is my API key hidden, and how can I reveal it?

To improve security, the displayed API key value may be masked or hidden by default. Use the provided functionality to reveal or modify the API key value. Additional Notes If you have any further questions or require assistance, please contact our support team. Visit our Developer API section.

How do I regenerate an API key securely?

If you need to regenerate an API key, follow these steps: Tip: Learn about Generating API key

What should I do if my API key isn’t working?

When making requests to the Restful API, ensure the following: Nothing works, please contact our support team.

How do I generate a new API key?

Generating API Keys To generate a new API key, follow the steps below:

Can I use SMPP with third-party tools like vTiger?

Yes, integrate SMPP with tools like vTiger! Use your credentials from https://unify.smsgateway.center in the tool’s SMPP settings (host, port, system ID, password). It connects to our SMS gateway for notifications—our SMPP messaging offers a vTiger guide. Start at unify.smsgateway.center/signup/.

Why do I get a “Connection Timed Out” error with SMPP?

A “Connection Timed Out” error means your client can’t reach our server. Test with telnet smpp.smsgatewaycenter.com 2775—if it fails, check your firewall, IP whitelist, or internet. Increase your client’s timeout settings if needed. Our SMPP connection troubleshoot this—contact support if unresolved for our SMS gateway.

What’s the throughput limit for SMPP connections?

By default, you can bind with 5 sessions at https://unify.smsgateway.center, with no TPS (transactions per second) limits beyond your internet speed. For higher throughput, discuss custom needs with support—our SMS gateway scales effortlessly. Check our SMPP connectivity guide for optimizing performance and connecting globally.

How do I whitelist my IP for SMPP connectivity?

To whitelist your IP, log into https://unify.smsgateway.center, submit your public IP (e.g., 192.168.1.1) via the support form or call +91-9619 141 191. We’ll add it to our firewall—required for secure SMPP access. Test post-whitelisting with Telnet—details in our SMPP setup. This ensures smooth binding to our SMS gateway.

Can I use SMPP for two-way messaging?

Yes, bind as Transceiver at https://unify.smsgateway.center to enable two-way messaging. Send SMS with submit_sm and receive replies via deliver_sm PDUs. Ensure your client handles incoming messages—our SMS gateway supports this with over 1,000 operators. Get setup details in our SMPP messaging—perfect for interactive campaigns!

What should I do if SMPP messages aren’t delivering?

If messages fail, check your bind status (active?), DLT compliance (registered templates?), and recipient number format (E.164, e.g., +919876543210). Test connectivity with Telnet—if it’s down, fix network issues. Review error codes in DLRs via our SMS gateway—our SMPP connectivity guide helps decode them. Contact support if needed (+91-9619 141 191) for quick resolution.

How do I receive delivery reports via SMPP?

To get delivery reports (DLRs), bind as Receiver or Transceiver at https://unify.smsgateway.center. Configure your client to handle deliver_sm PDUs—DLRs come over active sessions if your route supports them (check with support). Monitor statuses like “DELIVRD” or “FAILED”—our SMPP connection details this. It’s a key feature of our SMS gateway for tracking success.

How do I send SMS after binding to SMPP?

After binding (e.g., as Transceiver), format your SMS in SMPP v3.4’s submit_sm PDU with recipient number, sender ID, and message text. Send it via your client over the established connection to https://unify.smsgateway.center. Our SMS gateway processes it instantly—check delivery in real-time reports. See our SMPP messaging for formatting tips and start sending!

Why can’t I bind to the SMPP server?

Binding issues often stem from wrong credentials, blocked IP, or firewall settings. Verify your system ID, password, host, and port match what we provided. Test with Telnet (e.g., telnet smpp.smsgateway.center.2775)—no connection means network trouble. Ensure your IP is whitelisted and ports are open—our SMPP setup explains this. Contact support at +91-9619 141 191 if errors...

What are the binding options for SMPP connectivity?

SMPP offers three bind types: Transmitter (send only), Receiver (receive only), and Transceiver (send and receive). At SMSGatewayCenter, bind as Transceiver for two-way SMS or Receiver for delivery reports—Transmitter alone won’t get DLRs. Use your system ID and password from your account. Check our SMPP connectivity guide to configure this with our SMS gateway—up to...

How do I troubleshoot SMPP connectivity with Telnet?

To troubleshoot SMPP with Telnet, open a command prompt and type: telnet smpp.smsgatewaycenter.com 2775 (replace with your port). If it connects (blank screen), the server is reachable. If it fails (“Connection refused” or timeout), check your firewall, IP whitelisting, or network. Ensure your IP is whitelisted with us—details in our SMPP connection. Contact support if...

How do I connect to SMSGatewayCenter’s SMPP server?

To connect, sign up at https://unify.smsgateway.center/signup/ and request SMPP credentials from support (+91-9619 141 191). Configure your SMPP client with our server host (e.g., smpp.smsgateway.center), port (e.g., 2775), system ID, password, and bind type (Transmitter, Receiver, or Transceiver). Bind using SMPP v3.4—our SMPP setup walks you through it. Test the connection with your app to...

What is SMPP connectivity at SMSGatewayCenter?

SMPP (Short Message Peer-to-Peer) connectivity at SMSGatewayCenter is a robust protocol for sending and receiving SMS messages at scale. It’s a Level-7 TCP/IP standard linking your application to our SMS gateway for fast, reliable messaging. Ideal for businesses needing bulk SMS or two-way communication, it supports real-time delivery reports and Unicode. Learn how in our...

What products can I enable sandbox for, and why?

You can enable sandbox for SMS, Two-Way SMS, WhatsApp Business API, and Voice Calls at https://unify.smsgateway.center under “White Label Settings.” This lets users test each product before buying, reducing risk—become a SMS reseller to offer this via our SMS gateway. It builds confidence in your services.

How do social site links in emails benefit my reseller business?

Adding social site links in emails at https://unify.smsgateway.center drives traffic to your profiles, increasing visibility and trust. In “Social Site Links,” link your platforms—users connect more with your brand. Become a SMS partner to use this with our SMS gateway—it’s a smart engagement boost.

Can I disable WhatsApp low balance alerts after enabling them?

Yes, you can disable WhatsApp low balance alerts anytime. In “White Label Settings > Low Balance Alert Via Whatsapp” at https://unify.smsgateway.center, toggle it off. Alerts stop, but past settings save for reactivation—become a bulk SMS reseller to manage this with our SMS gateway.

What happens if I don’t customize email templates?

If you don’t customize email templates at https://unify.smsgateway.center, the default template applies to all alerts (e.g., signup, OTP). It’s functional but lacks your branding. Change it in “E-Mail Settings” to reflect your style—become a SMS reseller to enhance this with our SMS gateway. Branding boosts recognition.

Can I customize the contact form page with my address and content?

Yes, you can enhance the contact form! In “White Label Settings > Contact Page” at https://unify.smsgateway.center, enable the feature, then edit the form in a modal to add your address or other content. This personalizes user interaction—become a bulk SMS reseller to tailor it with our SMS gateway.

How do I add my own privacy, terms, and disclaimer content?

You can add custom privacy, terms, and disclaimer content! Go to “White Label Settings” at https://unify.smsgateway.center, select “Privacy,” “Terms,” or “Disclaimer” individually, and input your text. These appear in your website footer for all users—become a SMS partner to set this up with our SMS gateway. It’s your brand, your rules.

Is it possible to enable sandbox for all products as a reseller?

Yes, you can enable sandbox for all products! In “White Label Settings” at https://unify.smsgateway.center, enable it product-wise for SMS Gateway, Two-Way SMS, WhatsApp Business API, and Voice Calls, then set configurations like credits or templates. This lets users test everything—become a SMS reseller to offer this with our SMS gateway.

Can I include social site links in my email templates?

Absolutely, you can add social site links to emails. Under “White Label Settings > Social Site Links” at https://unify.smsgateway.center, input your social media URLs (e.g., Facebook, Twitter). They’ll appear in email footers, boosting engagement—become a bulk SMS reseller to customize this via our SMS gateway. It’s a great branding touch.

How do I send low balance alerts via WhatsApp Business API?

You can send low balance alerts via WhatsApp Business API! In your panel at https://unify.smsgateway.center, go to “White Label Settings,” select “Low Balance Alert Via Whatsapp,” and add your header, body, footer, template name, and WABA number. Once set, alerts notify users seamlessly—become a SMS partner to enable this with our SMS gateway.

Are there standard email templates for all alerts?

Yes, we provide a default email template for all alerts, plus options for specific ones. At https://unify.smsgateway.center under “White Label Settings > E-Mail Settings,” choose templates for new signup alerts, OTP emails, forgot password, and reset password notifications. Customize them to fit your brand—become a SMS reseller to use these with our SMS gateway.

Can I customize the color theme of my email templates as a reseller?

Yes, you can change the email template color theme! In your white-label panel at https://unify.smsgateway.center, go to “White Label Settings,” select “E-Mail Settings,” and adjust the color, brand, footer content, and unsubscribe notice. This lets you align emails with your identity—become a bulk SMS reseller to personalize this via our SMS gateway. It’s a simple...

Can I remove all whitelisted numbers from a sandbox user?

Yes, in “SMS Sandbox Users” at https://unify.smsgateway.center, you can delete specific whitelisted numbers one by one. To remove all, delete each manually or disable the sandbox feature entirely—become a bulk SMS reseller to control this with our SMS gateway. It resets testing access as needed.

How do pricing adjustments affect my reseller profits?

Pricing adjustments let you set rates above your cost, with the difference as profit—visible in “Pricing Adjustments” at https://unify.smsgateway.center. For example, if your cost is ₹0.15 and you charge ₹0.25, you earn ₹0.10 per SMS. Become a SMS partner to maximize this with our SMS gateway—track it daily for insights.

What happens if I disable a user’s DLT template?

Disabling a DLT template in “User Templates” at https://unify.smsgateway.center stops your user from sending SMS with that template until re-enabled. It won’t affect past messages but prevents new sends—ideal for compliance updates. Become a SMS reseller to manage this via our SMS gateway—reactivate anytime as needed.

Can I bulk import sender names for multiple users at once?

While “User Sender Names” allows dynamic addition, bulk import isn’t specified there. However, you can use the “Import” feature in “User Templates” as a workaround for related tasks. For sender names, add them individually per user or contact support at +91-9619 141 191 for bulk options—become a bulk SMS reseller to explore this with our...

Where can I check pricing adjustments for my users?

To view pricing adjustments, visit “Pricing Adjustments” in your panel at https://unify.smsgateway.center. You’ll see daily adjustments for all users, including your cost, their cost, and profit difference. Filter by user, product, or date to analyze earnings—become a SMS partner to track this via our SMS gateway. It’s a clear way to see your margins.

How do I view whitelisted mobile numbers for sandbox users?

You can see all whitelisted numbers for sandbox users by going to “SMS Sandbox Users” in your panel at https://unify.smsgateway.center. The list shows every number, and you can delete specific ones if needed. This helps monitor testing—become a SMS reseller to access this with our SMS gateway. It’s a handy oversight tool.

Can I update the status of my users’ DLT templates?

Absolutely, you manage your users’ DLT templates. At https://unify.smsgateway.center, under “User Templates,” enable, disable, or delete templates as needed. This lets you activate compliant templates or remove outdated ones—become a bulk SMS reseller to control this via our SMS gateway. It’s a key feature for keeping your user base compliant.

Is it possible to add DLT templates for my users?

Yes, you can add DLT templates for your users. In your panel at https://unify.smsgateway.center, go to “User Templates,” click “Add” to input templates one by one, or use the “Import” section for bulk uploads. This ensures TRAI compliance—become a SMS partner to set this up with our SMS gateway. It simplifies template management for your...

How do I modify the status of my users’ sender names?

As a reseller, you fully control your user base. At https://unify.smsgateway.center, navigate to “User Sender Names” to enable, disable, or delete sender names for your users. This flexibility lets you activate or pause IDs as needed—become a SMS reseller to leverage this with our SMS gateway. It’s your panel, your rules!

Can I add sender names for my users as a reseller?

Yes, you can add sender names on behalf of your users. In your white-label panel at https://unify.smsgateway.center, go to “User Sender Names,” click “Add,” select the user, and input multiple sender names dynamically. This saves your users time and enhances your control—become a bulk SMS reseller to manage this via our SMS gateway. It’s perfect...

How do third-party integrations enhance my reseller business?

Adding third-party CRM integrations (e.g., HubSpot) under “Third Party Settings” at https://unify.smsgateway.center lets your users connect SMS to their tools, increasing your service’s value. Showcase unlimited integrations to attract diverse clients—become a bulk SMS reseller to leverage this with our SMS gateway for a competitive edge.

Can I offer my own pricing with custom OTP templates?

Yes, as a reseller, you set your own rates, including for services using custom OTP templates. Add your template under “Registration OTP Settings” at https://unify.smsgateway.center, then price it as you see fit. This flexibility boosts profits—become a SMS partner to start with our SMS gateway.

What happens to my downline users if I disable the sandbox?

Disabling the sandbox in your white-label settings at https://unify.smsgateway.center stops new downline users from accessing test credits and features. Existing sandbox users retain access until their credits expire, but new signups skip testing. Re-enable anytime—become a SMS reseller to control this with our SMS gateway.

How do I benefit from SMTP connectivity as a reseller?

SMTP connectivity lets you send branded emails (e.g., from [email protected]) to clients, enhancing trust and professionalism. Set it up in your panel at https://unify.smsgateway.center—no extra cost. It’s a standout perk when you become a bulk SMS reseller, complementing SMS services with our SMS gateway for a full communication package.

Can I set default credits or wallet amounts for sandbox users?

Definitely! When enabling the sandbox feature in your white-label panel at https://unify.smsgateway.center, go to “Template Section” to set default credits or wallet amounts, a sender ID (e.g., YOURBRAND), and enable default templates. This customizes the sandbox experience for your users—become a SMS partner to configure it with our SMS gateway.

Is it possible to disable the sandbox feature for new signups?

Yes, you can temporarily stop the sandbox feature for new signup users. In your white-label settings at https://unify.smsgateway.center, find the sandbox option and disable it. This prevents new users from accessing test credits until you re-enable it—giving you control. Become a SMS reseller to manage this via our SMS gateway.

How can I showcase my third-party CRM integrations to users?

You can display unlimited third-party CRM integrations in your reseller panel. Under “Third Party Settings” at https://unify.smsgateway.center, add details of CRMs you’ve integrated (e.g., Salesforce, Zoho). Your users will see these options, boosting your service’s appeal. It’s a great way to stand out—become a bulk SMS reseller to leverage this with our SMS gateway.

Will the Postman collection reflect my brand as a reseller?

Yes, when your users download the Postman collection from your reseller panel at https://unify.smsgateway.center, it carries your brand name instead of ours. This white-label feature ensures all API documentation aligns with your identity, enhancing professionalism. Become a SMS partner to offer branded tools through our SMS gateway—it’s seamless and free.

How do I set my own OTP SMS template for downline users’ logins?

Absolutely, you can customize OTP SMS templates for your downline users’ logins. In your white-label panel under “Registration OTP Settings” at https://unify.smsgateway.center, add your template (e.g., “Your OTP is {OTP} -YourBrand”). Once saved, it’s used for login verifications. This strengthens your brand identity—become a SMS reseller to tailor this via our SMS gateway.

Can I use my own email to send messages as a reseller?

Yes, as a reseller with SMSGatewayCenter, you can send emails using your own email settings via SMTP connectivity. In your white-label panel at https://unify.smsgateway.center, add your SMTP details (e.g., server, port, credentials), and emails will dispatch from your address. This personalizes communication for your clients—perfect for branding. Become a bulk SMS reseller to unlock this...

How does the reseller program compare to other SMS types?

The reseller program complements SMS types like Service Explicit or Service Implicit by letting you sell them under your brand. It’s about business ownership, not message type—become a SMS partner to explore this with our SMS gateway. See all types at smsgatewaycenter.com/sms-types/.

What tools help my customers manage SMS campaigns?

Your customers get an HTTP API builder, random mobile number generator, and duplicate number remover—free with the reseller panel. These tools, plus Excel plugin support, simplify campaign setup. When you become a SMS reseller, our SMS gateway equips them for success—learn more there!

How secure is the reseller program for my clients’ data?

Security is top-notch with optional message encryption for banks and corporates—only accessible with a private key we share. IP whitelisting adds another layer, ensuring safe API use. Become a bulk SMS reseller to offer this via our SMS gateway—your clients’ data stays protected.

What types of SMS services can I resell?

Answer: As a reseller, you can offer bulk SMS (Transactional, Promotional), WhatsApp Business API, voice calls, two-way SMS, and missed call alerts. Features like OTP SMS delivery and advanced link tracking are included. Explore all options when you become a SMS partner—our SMS gateway powers a full suite for your clients.

Who can become a reseller with SMSGatewayCenter?

Anyone—small businesses, entrepreneurs, or agencies—can become a SMS reseller. No matter your size, our program suits all with free user creation and no API fees. Whether you’re targeting schools, corporates, or individuals, our SMS gateway supports your goals. Sign up at https://unify.smsgateway.center/signup/ to start reselling today!

Can I customize the reseller panel for my brand?

Yes, the white-label SMS panel lets you add your logo, favicon, and domain, creating a branded experience for your clients. Customize it at no extra cost and offer services like bulk SMS or voice calls under your name. It’s a key perk when you become a bulk SMS reseller—build trust and recognition with our flexible...

How does SMSGatewayCenter support its resellers?

We offer distinctive support with multiple SMS gateway options, private customer issue resolution, and free DLT SMS scrubbing. Our team assists with API integration (HTTP, SMPP) and provides programming language codes for easy setup. Resellers praise our patience—Samir’s a standout! Become a SMS partner and enjoy 24/7 help at +91-9619 141 191.

What are the benefits of becoming a bulk SMS reseller with SMSGatewayCenter?

As a reseller, you set your own rates, earning high margins with no upfront API costs. We handle customer support privately, scrub promotional SMS for free, and provide secure data encryption options. You also get a branded panel with your logo and favicon. Join as a SMS reseller to profit from India’s best SMS gateway—trusted...

What features does the reseller program offer?

The reseller program includes a white-label SMS panel, free Excel plugin, API with your domain, and SMPP connectivity for high volumes. You can sell bulk SMS, voice calls, and missed call services, plus offer secure IP whitelisting and message encryption for banks or corporates. Your customers get tools like HTTP API builders and duplicate number...

How can I join the SMSGatewayCenter reseller program?

To join, sign up at https://unify.smsgateway.center/signup/ and contact our sales team via the support form or +91-9619 141 191 to express interest in the reseller program. Once approved, you’ll access a white-label panel to create unlimited users and resellers at no cost. Start your journey to become a SMS partner with our robust SMS gateway—it’s...

What is the Bulk SMS Reseller Program at SMSGatewayCenter?

The Bulk SMS Reseller Program at SMSGatewayCenter lets you start your own SMS business by reselling our services under your brand. You get a white-label SMS panel, API integration, and support to offer bulk SMS, voice calls, and two-way messaging. It’s ideal for entrepreneurs or businesses wanting to tap into India’s SMS market without building...

What statuses might I see for scheduled messages?

In “Manage Schedule Messages” on https://unify.smsgateway.center, the “Status” column shows states like “Pending” (not yet sent), “Sent” (delivered), “Failed” (delivery issue), or “Processing” (in progress). This helps you monitor your SMS gateway performance—click “More” for details if a message fails. Stay informed and adjust as needed.

Can I edit the message content of a scheduled SMS?

No, the “Manage Schedule Messages” section on https://unify.smsgateway.center only lets you edit the “Schedule Time” via the “Action” column’s edit icon. To change content, delete the scheduled message and create a new one with updated text. Our SMS gateway keeps it simple—reschedule or recreate as needed after logging in.

Why would I save scheduled messages as a CSV file?

Saving scheduled messages as a CSV file on https://unify.smsgateway.center lets you keep a record of your campaigns (e.g., Transaction IDs, Schedule Times) for analysis or backup. Click “Save Current Page in CSV” in “Manage Schedule Messages” to download it. This helps track your SMS gateway usage over time—great for planning or reporting purposes.

How do I cancel a scheduled message?

To cancel a scheduled message on https://unify.smsgateway.center, navigate to “Manage Schedule Messages,” locate the message in the table, and click the delete button in the “Action” column. Alternatively, select multiple messages and use “Delete Selected.” This stops the message from sending via our SMS gateway—handy if plans change. Start managing at unify.smsgateway.center/signup/.

What details can I see by clicking “More” on a scheduled message?

Clicking “More” in the “Details” column on https://unify.smsgateway.center opens a modal with extra info about a scheduled message: “Message ID” (unique ID), “Phone” (recipient number), “Sender IDs” (e.g., SMSGAT), “Text Message” (content), “Type” (e.g., text), and “Credits” (cost). This gives you a full view of your SMS gateway campaign—click “Back” to return to the table.

How do I update a scheduled message’s timestamp?

To update a scheduled message’s timestamp on https://unify.smsgateway.center, go to “Manage Schedule Messages,” find the message in the table, and click the edit icon in the “Action” column. Adjust the “Schedule Time” as needed and save. This lets you reschedule your SMS gateway messages easily—ensure timely delivery without starting over. Log in to try it!

How can I delete or filter scheduled messages?