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How can I ensure my agents provide consistent support?

admin
Updated on 13/05/2025

< 1 min read

  1. Use pre-approved message templates for common responses to maintain consistency.
  2. Train agents on WhatsApp’s policies to ensure compliance (e.g., avoiding spam).
  3. Add notes and tags to customer profiles so agents have context for follow-ups.
  4. Monitor chat analytics to identify areas for improvement in agent performance.
    Updated on 13/05/2025