- Ensure you have an active WhatsApp Business API account integrated with SMSGatewayCenter. If not, sign up at https://unify.smsgateway.center/signup/ and follow the WhatsApp Business API setup process.
- Log in to your SMSGatewayCenter dashboard and navigate to the Agents Chat section.
- Add your agents by entering their details (e.g., name, email) and assigning them roles.
- Configure chat settings, such as auto-assignment rules for incoming messages.
- Start using the shared inbox to manage customer chats. For assistance with setup, contact our team at contact @ smsgatewaycenter.com.
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