How do I create and manage groups for recurring SMS?

Contact groups must be created before using them in recurring campaigns.

Creating a Group:

1. Go to Group Management → Groups
2. Click “Create New Group”
3. Enter group name (e.g., “Premium Customers”, “Newsletter Subscribers”)
4. Save the group

Adding Contacts to Groups:

Method 1: Manual Entry

1. Go to Group Management → Contacts
2. Click “Add Contact”
3. Select the group
4. Enter contact name and mobile number
5. Save

Method 2: File Upload

1. Prepare CSV/Excel file with Name and Mobile columns
2. Go to Group Management → Contacts
3. Use “Import Contacts” feature
4. Map columns and upload

Method 3: From Inbox (WhatsApp users)

1. Go to WhatsApp → Inbox
2. Find the contact
3. Click “Add to Group”
4. Select or create group

Managing Groups:

To Edit a Group:

• Find the group in Groups list
• Click Edit icon
• Modify name or settings
• Save changes

To Delete a Group:

• Deletes all contacts within the group
• Recurring campaigns using this group will fail
• Use with caution!

Tips for Effective Group Management:

Use Descriptive Names:

• ✅ “Monthly Premium Subscribers”
• ❌ “Group 1”

Organize by Campaign Type:

• Birthday Wishes Group
• Payment Reminder Group
• Newsletter Subscribers
• Promotional Offers Group

Keep Contacts Updated:

• Remove inactive numbers
• Update names regularly
• Remove duplicates

Use Multiple Groups:

• One campaign can send to multiple groups
• System automatically removes duplicates