Use a Scheduled or Incoming Message trigger, then Send Sequence or multiple Send WhatsApp nodes with Delay in between: e.g. Welcome (0 min), Getting Started (5 min), Support (1 hour). Use variables like {{customer_name}}. End with Manage Tags (e.g. “Onboarded”). Set delays in seconds in the Delay node or in the sequence config. Activate when ready.
How do I create a customer onboarding sequence?
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Updated on 24/03/2026