How do I handle “Failed” and “Invalid” ports?

< 1 min read

0:00 0:23

Always connect Failed and Invalid ports to a sensible next step. For Send WhatsApp Failed: connect to a fallback message (“We’re sorry, please try again”) or retry logic. For Ask Invalid: connect to retry message or max-retries then a human/agent transfer or exit. Leaving these ports unconnected can leave users without a response when something goes wrong.