Workflow Expiry is an optional time (e.g. 1 minute to 24 hours) after which an incomplete user session is considered expired. Message for expiry is the message sent to the user when they are in the middle of a journey and that expiry time is reached. Both are set in Settings → Workflow Config. If you use expiry, always set a clear, friendly message for expiry so users know why the flow ended.
What is Workflow Expiry and Message for expiry?
Updated on 02/03/2026
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