How to Update Blocked Numbers: Complete Editing Guide

You can update blocked numbers to change product selections, modify numbers, or update status. This guide covers the update process step by step.

When to Update Blocked Numbers #

Update blocked numbers when you need to:

• Change Products: Add or remove products from blocking
• Fix Number: Correct an incorrectly entered number
• Change Status: Enable or disable blocking temporarily
• Update Settings: Modify any blocked number configuration

Step-by-Step Update Process #

Step 1: Find the Blocked Number #

1. Go to Blocked Numbers: Navigate to Blocked Numbers in your dashboard
2. Search: Use the search box to find the number

• Enter full or partial phone number
• Search is case-insensitive

1. Or Filter: Use filters to narrow down the list:

• Filter by product (SMS, WhatsApp, Voice)
• Filter by status (Active, Inactive)
• Filter by date range

1. Locate Entry: Find the number in the list

Step 2: Open Edit Form #

1. Find Edit Button: Look for the edit icon (pencil) or “Edit” link

• Usually in the “Action” column
• Next to delete/view options

1. Click Edit: This opens the edit form with current values pre-filled

Step 3: Update Product Selection #

1. Current Selection: See which products are currently checked
2. Make Changes:

• Add Products: Check additional products to block
• Remove Products: Uncheck products to unblock
• Change Selection: Modify which products are blocked

Examples:

Example 1 – Adding WhatsApp to SMS Block:

• Current: Only SMS is checked
• Change: Also check WhatsApp
• Result: Both SMS and WhatsApp are blocked

Example 2 – Removing Voice from All Products Block:

• Current: SMS, WhatsApp, and Voice are all checked
• Change: Uncheck Voice
• Result: Only SMS and WhatsApp are blocked, Voice is unblocked

Example 3 – Changing to Single Product:

• Current: All products checked
• Change: Uncheck WhatsApp and Voice, keep only SMS
• Result: Only SMS is blocked

Step 4: Update Mobile Number (If Needed) #

1. Find Number Field: Locate the mobile number input
2. Current Number: See the currently blocked number
3. Edit Number: Change if it was entered incorrectly

• Ensure it’s in international format (+country code)
• Remove spaces or special characters

Important: Only change the number if absolutely necessary. Consider deleting and re-adding instead.

Step 5: Update Status #

1. Find Status Dropdown: Locate the status selection
2. Current Status: See if it’s “Active” or “Inactive”
3. Change Status:

• Enable: Change from “Inactive” to “Active” to start blocking
• Disable: Change from “Active” to “Inactive” to temporarily stop blocking

Use Cases:

• Enable: Reactivate blocking after temporary disable
• Disable: Temporarily allow messages (e.g., testing, special campaign)

Step 6: Review Changes #

1. Double-Check:

• ✅ Product selections are correct
• ✅ Mobile number (if changed) is correct
• ✅ Status is set appropriately

1. Understand Impact:

• How changes affect your campaigns
• Whether changes align with your strategy

Step 7: Save Updates #

1. Click Save: Click “Save Changes” button
2. Wait for Confirmation: System processes the update
3. Success Message: You’ll see “Blocked number updated successfully”
4. Verify: Check the list to confirm changes

Note: Updates take effect immediately if status is “Active”.

Common Update Scenarios #

Scenario 1: Adding Products to Existing Block #

Situation: You blocked a number for SMS, now want to also block WhatsApp.

Steps:

1. Find the number in your blocked list
2. Click Edit
3. Check “WhatsApp” in addition to “SMS”
4. Click “Save Changes”

Result: Number is now blocked for both SMS and WhatsApp.

Scenario 2: Removing Products from Block #

Situation: You blocked all products, but now want to allow Voice calls.

Steps:

1. Find the number in your blocked list
2. Click Edit
3. Uncheck “Voice”, keep SMS and WhatsApp checked
4. Click “Save Changes”

Result: Number receives Voice calls but not SMS or WhatsApp.

Scenario 3: Temporarily Disable Blocking #

Situation: You need to send a message to a blocked number temporarily.

Steps:

1. Find the number in your blocked list
2. Click Edit
3. Change Status from “Active” to “Inactive”
4. Click “Save Changes”
5. Send your message
6. Edit again and change back to “Active”

Result: Blocking is temporarily disabled, then re-enabled.

Scenario 4: Fixing Incorrect Number #

Situation: You entered a number incorrectly (e.g., missing digit).

Steps:

1. Find the incorrect number
2. Click Edit
3. Correct the number in the mobile number field
4. Click “Save Changes”

Result: Corrected number is now blocked.

Special Cases #

Merging Duplicate Entries #

If you update a number to match an existing entry:

• System automatically merges product selections
• Duplicate entries are combined
• You’ll see a confirmation message

Example:

• Entry 1: +919876543210, SMS blocked
• Entry 2: +919876543210, WhatsApp blocked
• Update Entry 1 to also include WhatsApp
• Result: Single entry with both SMS and WhatsApp blocked

Validation and Errors #

Common Update Errors #

Error: “Nothing to update”

• Cause: No changes were made
• Solution: Make at least one change before saving

Error: “Invalid mobile number format”

• Cause: Number format is incorrect
• Solution: Ensure number starts with + and includes country code

Error: “Please select at least one product”

• Cause: All products were unchecked
• Solution: Select at least one product

Best Practices #

1. Review Before Updating #

• Check current settings
• Understand what needs to change
• Verify impact on campaigns

2. Test Changes #

• Test with one entry before bulk updates
• Verify blocking behavior after updates
• Monitor campaign performance

3. Document Changes #

• Note why updates were made
• Keep records of changes
• Track temporary status changes

4. Regular Maintenance #

• Review blocked list monthly
• Update product selections as needed
• Remove outdated entries

Troubleshooting #

Issue: Changes Not Saving #

Possible Causes:

• No actual changes made
• Validation errors
• Browser issues

Solutions:

1. Ensure at least one field is changed
2. Check for error messages
3. Refresh page and try again

Issue: Wrong Products After Update #

Possible Causes:

• Misunderstanding of product selection
• Accidental deselection
• System merge behavior

Solutions:

1. Review product selection carefully
2. Check if merge occurred
3. Re-update with correct products

Issue: Number Still Receiving Messages #

Possible Causes:

• Status is “Inactive”
• Wrong products selected
• Update not saved properly

Solutions:

1. Verify status is “Active”
2. Check product selections match campaign
3. Confirm update was saved successfully