Incoming Telegram messages arrive in Telegram Inbox. Each row is one message, not a merged conversation.
Finding a message #
- Chat ID — enter one to see only that contact’s messages, or leave blank for all.
- Date range — pick From and To dates, then click Search. Both filters apply together.
- Use the pagination at the bottom for long lists.
What the columns show #
| Column | Meaning |
|---|---|
| Name | The contact’s first name, as Telegram reports it |
| Chat ID | The numeric chat identifier; use it to send to a custom recipient |
| User ID | The sender’s Telegram user identifier |
| Type | text, photo, video, document, voice, location, contact and so on |
| Message | The text or caption, shortened in the list |
Rows with media have a Preview option that opens the file in a modal.
Replying #
Go to Send Telegram, choose the contact under From Inbox, and send. The inbox recipient list shows each person once, which is why it looks shorter than the Inbox itself.
If nothing arrives #
- Check the webhook. Incoming messages only reach your Inbox once the bot is connected and the webhook is registered. Re-register it from Telegram Bot Setup.
- Check the customer started the chat. Only people who messaged your bot can appear.
- Widen the date range before concluding there’s nothing there.
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