What happens when my balance runs out?

Messages are charged from your balance when they are sent. If your balance is not enough to cover a message, that message is not sent. It is reported with the status BALANCE_ERROR (Balance Over) in your delivery report.

How to avoid running out #

1. Set a balance alert. Go to Notifications > Balance and enter the level (wallet amount or units) at which you want an email. The alert is sent once a day while your balance is below that level.
2. Turn on the Daily Balance Alert to get your balance by email every day, whatever the amount.
3. Check before big campaigns. Compare your balance on the dashboard with the expected cost of the campaign, and remember that long or Unicode messages use more than one credit per recipient.

If messages have already failed #

1. Recharge your account (see How do I recharge my SMS Gateway Center account online?).
2. Open the Delivery Report and filter by BALANCE_ERROR to find the numbers that were missed.
3. Resend to those numbers only, so nobody gets the message twice.