What are the limits of the RCS Sandbox, and how do I move to a live RCS account?

Sandbox limitations #

• No brand or bot creation. The Add Brand and Create Bot buttons are replaced with “Sandbox: Deactivate to Add Brand” and “Sandbox: Deactivate to Create Bot”.
• No template creation or sync. You can only view and test the shared sandbox templates.
• Shared test bot only. All sandbox sends go through the platform’s shared sandbox bot, not your own sender identity.
• Registered test numbers only. Sandbox test messages are delivered only to mobile numbers registered for testing on the sandbox bot. If a test isn’t arriving, ask support (or your reseller) to check that your number is registered.
• No capability check uploads. Bulk RCS capability checks are not available on sandbox accounts.

Moving to a live (production) RCS account #

Before you switch, keep these ready:

• Your brand display name and legal business details.
• Brand assets such as your logo and official website.
• Your bot details: name, logo, banner, description, contact details, and links to your Terms of Use and Privacy Policy.
• Templates for the messages you plan to send.
• A wallet-funded account with enough balance for live traffic.

Then:

1. Click Deactivate Sandbox? on the sandbox banner, or open the RCS setup page and click Deactivate Sandbox.
2. Contact our sales or support team to complete onboarding for a normal RCS account.
3. Create your brand, bot and templates as described in How do I get started with RCS messaging on my account?