Go to RCS > RCS Delivery Report to see message-level delivery details.
Search filters #
- From / To Date & Time: narrow the date range for faster results.
- Mobile No and Transaction ID: find a specific message or campaign batch.
- Bot, Campaign Name and Template Name.
- Status: choose one or more outcomes, or leave empty to see all.
- Clicked User: Yes shows only messages where the recipient tapped a button or link; No shows the rest.
What each row shows #
Transaction ID, mobile, bot, template, campaign, text, amount charged, message type, direction, channel, status, cause (the failure reason), and the submit, delivery, read and click times. You can also open the message payload.
Common statuses #
| Status | Meaning |
|---|---|
| Submitted | Accepted and sent to the RCS network; waiting for a delivery update. |
| Delivered | Delivered to the recipient’s phone. |
| Read | The recipient opened the message. |
| Failed | Could not be delivered. Check the Cause column for the reason. |
| Not Sent | Not sent, for example because of invalid input or a validation issue. |
Older data #
Use the Historical DLR tab to search and download older, archived delivery records.
Click Export to download the filtered results.
Found this useful?Add as Preferred Source on Google