Go to Notifications to choose which emails you receive and who receives them. The settings are grouped into tabs: Balance, Login, Credit Summary, SMS, WhatsApp, RCS, Voice Call and, for resellers, Reseller. You only see tabs for the products on your account.
| Alert | When it is sent | Default |
|---|---|---|
| Balance Notification | Once a day, when your balance falls below the level you set (as a wallet amount or as units) | On |
| Daily Balance Alert | Every day, with your current balance | Off |
| Login Alerts | After every successful login to your account | On |
| Usage summaries | Daily, weekly, monthly, or monthly day-by-day, summarising the previous period’s usage | Off |
| Credit transactions | Weekly or monthly, listing your credit transactions | Off |
Who receives the emails #
Your registered email address is always included when an alert is on. To send copies to others, such as your finance or operations team, enter extra addresses separated by commas with no spaces, for example [email protected],[email protected]. Then click Save Changes.
Recommended setup #
- Set a balance threshold that covers at least a few days of normal sending.
- Keep Login Alerts on, so you notice any login you don’t recognise.
- Send the monthly usage summary and credit transactions to your accounts team for reconciliation.
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