What is the instructions field used for?

Name: SMSGatewayCenter
Address: 225 & 226, Ground Floor, Raghuleela Mega Mall, Behind Pohisar Bus Depot, Kandivali West, Mumbai, 400067, IN
Telephone: 912228657726
Price range: 20

< 1 min read

It is where you write detailed guidance for how the bot should behave, including tone, scope, and when to escalate. You can insert ready-made blocks from the library: GREETING, STAY ON SCOPE, and ESCALATION.