Can I customize what customers see when the bot cannot help?

Name: SMSGatewayCenter
Address: 225 & 226, Ground Floor, Raghuleela Mega Mall, Behind Pohisar Bus Depot, Kandivali West, Mumbai, 400067, IN
Telephone: 912228657726
Price range: 20

< 1 min read

Yes. You can set a custom message shown when a safety rule blocks a reply, and a separate custom message shown when a technical problem prevents a reply (for example, credential or AI service issues).