Your session stays active when you use the user panel in a normal way – for example:
- Navigating between pages and menus
- Sending or scheduling messages
- Viewing reports, delivery summaries, or account details
- Saving settings or submitting forms
- Other actions that load a new page or send a request as part of your work in the dashboard
What generally does not count as activity
Some background checks run automatically while you are on a page (such as notification badges or live summary widgets). These are designed not to extend your session if you are otherwise inactive. If you leave a tab open without clicking, typing, or navigating, the idle timer still applies.
Related articles:
Why Does SMS Gateway Center Automatically Log Me Out?
What is the difference between idle timeout and maximum session lifetime?
Why is automatic logout required?
What happens when my session expires?
I was actively working – why was I still logged out?
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