How do I personalize messages with contact names?

Personalization is available only for Group sending mode.

Available Placeholders:

1. {{NAME}} – Replaced with contact’s name from your group
2. {{MOBILE}} – Replaced with contact’s mobile number

Setup Steps:

1. Create/Use a contact group with proper names
2. Select “Groups” as send type
3. Choose your contact group(s)
4. Use placeholders in your message

Examples:

Before Sending:

Hi {{NAME}}, this is your monthly reminder. 
For support, call us or SMS {{MOBILE}}.

After Processing (for contact “John” – 9876543210):

Hi John, this is your monthly reminder.
For support, call us or SMS 9876543210.

Best Practices:

✅ DO:

• Keep placeholder syntax exact: {{NAME}} (all caps, double braces)
• Test with a small group first
• Ensure all contacts have names in your group
• Use professional language

❌ DON’T:

• Use lowercase: {{name}} won’t work
• Use single braces: {NAME} won’t work
• Mix up placeholders: {{{NAME}}} won’t work
• Use with Batch mode (doesn’t have name data)

What if a contact has no name?

• System uses the placeholder as-is if no name found
• Recommendation: Always fill contact names in your groups

Testing Tip:

• Add yourself to the test group
• Run a test campaign to see how it looks
• Adjust message before rolling out to all customers