When customers reply to your RCS messages or tap a suggestion button, those inbound messages appear in RCS > RCS Bot Incoming.
Searching incoming messages #
- Filter by From / To Date & Time, Mobile No and Bot.
- Choose 50, 100 or 200 records per page.
What each record shows #
Bot name, customer mobile number, message ID, type, the data received (reply text, button postback, shared location and so on), and the time. If a customer sends an attachment, click View attachment to preview or download it.
Matching taps to your messages #
Button postbacks end with the ID of the message they came from, so you can see exactly which campaign message a customer responded to.
Click Export to download the filtered log.
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