WhatsApp Business API

WhatsApp Business API

How to Add WhatsApp Contacts to Groups Directly from Inbox
What are the different message types available on the SMSGatewayCenter UI for WhatsApp Business API, and how can I send them?
How do I understand and use the MO response format when setting up a webhook for WhatsApp Business API with SMSGatewayCenter?
How do I set up and use the WhatsApp Message Sequencer to send messages in a specific order with SMSGatewayCenter?
How do I get opt-in consent from customers and manage them for WhatsApp messaging using SMSGatewayCenter?
How do I set up a WhatsApp retargeting campaign using the Retarget Users feature on SMSGatewayCenter?
Does SMSGatewayCenter support WhatsApp for specific industries?
Can I send low balance alerts via WhatsApp Business API?
How can WhatsApp Business API help with transactional updates?
Can I use WhatsApp Business API for marketing campaigns?
How can I use WhatsApp Business API for customer support?
What are the benefits of using WhatsApp Business API with SMSGatewayCenter?
Can I broadcast messages to multiple customers at once?
How can I track the performance of my WhatsApp messages?
Can I integrate WhatsApp Business API with my existing systems?
What should I do if my WhatsApp Business API account gets banned?
Does SMSGatewayCenter support two-way communication on WhatsApp?
How can I avoid getting banned from WhatsApp Business API?
What is the 24-hour Customer Care Window, and how does it work?
How do I create and use message templates for WhatsApp?
Can I send rich media like images or PDFs through WhatsApp?
Does SMSGatewayCenter support WhatsApp chatbots?
Can I send messages in multiple languages?
Can I send personalized messages to my customers?
Can I automate messages with the WhatsApp Business API?
What types of messages can I send using the WhatsApp Business API?
Do I need a verified business profile to use the WhatsApp Business API?
What’s the difference between the WhatsApp Business API and the WhatsApp Business App?
How do I sign up for WhatsApp Business API with SMSGatewayCenter?
What is the WhatsApp Business API, and how does SMSGatewayCenter support it?
Agents Chat
- How do I set up agent settings to manage messages and alerts for my team using SMSGatewayCenter’s Agents Chat feature?
- Can I track the performance of my agents using Agents Chat?
- How can I ensure my agents provide consistent support?
- What types of customer interactions can I handle with Agents Chat?
- How can I manage multiple customer conversations effectively with Agents Chat?
- Can I use chatbots alongside live agents in Agents Chat?
- Does Agents Chat support rich media in conversations?
- Can agents add tags, attributes, or notes to customer conversations?
- What happens if all my agents are busy or unavailable?
- How does Agents Chat support multiple agents on a single WhatsApp number?
- Who can use the Agents Chat feature?
- How do I set up Agents Chat for my WhatsApp Business API account?
- What is the Agents Chat feature for WhatsApp Business API on SMSGatewayCenter?
Default Response
- What is WhatsApp Default Response Configuration and Why is it Mandatory?
- How to Set Up WhatsApp Default Response Configuration
- WhatsApp Default Response Message Types: Complete Guide
- Configuring Default Response Webhooks in WhatsApp Business API
- Managing WhatsApp Default Response Configurations
- Troubleshooting WhatsApp Default Response Issues
- Best Practices for WhatsApp Default Response Configuration
- Understanding WABA Number Selection for Default Responses
Marketing Messages Lite API
- Is there a limit on how many times I can check eligibility?
- What are the benefits of MM Lite API?
- Why am I getting “Restricted for sandbox users” error?
- Can I opt out of MM Lite API prompts?
- What happens after I apply for MM Lite API?
- How do I apply for MM Lite API?
- Why don’t I see the MM Lite API button on my templates page?
- How do I check if my WABA account is eligible for MM Lite API?
- What is Marketing Messages Lite API?
Media Library
- WhatsApp Media Library Overview: Structure, Permissions & Daily Use
- Uploading Media Assets to WhatsApp Business API (Step-by-Step)
- Managing & Deleting Media: Searches, Filters, and Clean-Up Workflow
- Best Practices for WhatsApp Media Identifiers, Descriptions & Multi-Account Setups
Template Messages
- Is it possible to include a document, image, or video in a WhatsApp template message using SMSGatewayCenter, and if so, how?
- What steps can I take to prevent WhatsApp template message rejection when submitting through SMSGatewayCenter?
- How long does it take for a WhatsApp Template to be Approved?
- How can I Obtain Opt-in for WhatsApp Messaging?
- How do I add interactive buttons to WhatsApp template messages on SMSGatewayCenter, and what types of buttons are available?
- How do I use a WhatsApp template message to trigger a chatbot on SMSGatewayCenter, and what are the steps involved?
- What is a WhatsApp carousel template, and how do I create one with SMSGatewayCenter for my business?
- What are the Guidelines for Creating WhatsApp Template Messages
- What are the category guidelines for WhatsApp template messages?
- What is the Difference Between Template Messages and Session Messages on WhatsApp
- What are Limited-Time Offer Templates for WhatsApp, and how can i Use?
- What Actions Can I Perform on the Template Messages Page in SMSGatewayCenter for WhatsApp Business API?
- What is the maximum number of WhatsApp Template Message submissions allowed?
- What formatting rules should I follow when creating WhatsApp template messages?
- Which languages can I use to create WhatsApp template messages with SMSGatewayCenter, and how do I ensure compatibility?
- What are WhatsApp template messages, and how can I leverage them for my business using SMSGatewayCenter?
WhatsApp Flows
- Does SMSGatewayCenter share my flow JSON with third parties?
- Who can see my flows and responses?
- Is flow response data secure?
- Best Practices & Tips
- Can I pre-fill data in a flow?
- Do I need a message template approved by Meta to send a flow?
- Can I use a flow in a template message?
- How do I send a flow to a user in a chat?
- What is the maximum number of options in Single choice or Dropdown?
- Can I have more than 8 screens?
- Why is there a character limit on labels and text?
- What are the main limits for WhatsApp Flows in SMSGatewayCenter?
- Does SMSGatewayCenter enforce Meta’s content policies?
- What category should I choose for my flow?
- What are flow categories and why do I need one?
- What are the “key–value” pairs in a response?
- Can I export flow responses?
- When are flow responses saved?
- Where do I see flow responses (submitted data)?
- Can I publish the same flow to multiple WhatsApp numbers?
- My flow was rejected by Meta. What should I do?
- How long does Meta approval take?
- What is Meta Status (Not published / DRAFT / PUBLISHED)?
- Why do I not see “Create on Meta” or “Publish on Meta”?
- What is “Update flow on Meta”?
- What is “Publish on Meta”?
- What is “Create on Meta”?
- How do I publish my flow to WhatsApp?
- What happens if I leave the builder without saving?
- Does SMSGatewayCenter validate my flow before save?
- What is “terminal screen is required”?
- Why can’t I save my flow?
- Why did my Import fail?
- What happens when I import JSON – do I lose my current flow?
- How do I import an existing Flow JSON?
- When should I use “Show JSON” or “Export Flow JSON”?
- What is Flow JSON?
- Can I preview on both iOS and Android?
- How do I preview my flow?
- What is “Image height” in the Image component?
- Can I use a URL for an image instead of uploading?
- Why was my image upload rejected?
- What image formats are supported?
- What is the maximum image size for flow images?
- Can I use a Calendar to select a date range?
- How do I edit a component after dropping it?
- What does “Required” mean on a component?
- What is the “Label (key)” field for?
- What is the maximum length for button text?
- Can I remove the Continue/Done button?
- Why is there always a button at the bottom of each screen?
- Can I add images to choice options?
- How do I add options to Single choice or Multiple choice?
- What input types can I use in Short Answer?
- What is the difference between Heading, Subheading, Body, and Caption?
- What components can I add to a flow?
- Can I use a screen ID called “SUCCESS”?
- What is a “terminal” screen?
- What is the screen title?
- How do I remove a screen?
- How do I add a new screen?
- What is the difference between Draft, Active, and Inactive status?
- What is the “Back” button in the builder?
- What is the difference between Draft, Active, and Inactive status?
- Can I duplicate a flow?
- Does the builder auto-save?
- How do I save my flow?
- Can I reorder components on a screen?
- How many components can I add per screen?
- How many screens can I add in a flow?
- Can I get help or documentation inside the panel?
- What do I need before I can build a flow?
- How do I create my first flow?
- Where do I see my saved flows?
- How do I access WhatsApp Flows in SMSGatewayCenter?
- Why is it called “Flow”?
- Do I need coding skills to create a WhatsApp Flow?
- Is WhatsApp Flow the same as Workflow Builder?
- What can I use WhatsApp Flows for?
- Who can use WhatsApp Flows?
- What is WhatsApp Flow?
- Troubleshooting
  - After editing, my flow on Meta did not update.
  - Preview or flow does not show my image.
  - My image upload fails with “Upload directory not writable”.
  - The “Create on Meta” or “Publish on Meta” request failed. What do I do?
  - I get “Screen id SUCCESS is reserved” when saving or importing.
  - I get “Terminal screen is required” when saving.
  - I get “Flow name is required” when saving.
Troubleshoot
- Why are customers not responding to agent messages?
- Why are my agents not receiving incoming messages?
- Why am I seeing a “No data” message in my analytics?
- Why aren’t my WhatsApp messages being delivered?
Workflow Builder
- What are the best practices for building workflows?
- How do I debug a workflow that behaves unexpectedly?
- Can I use the same workflow for multiple WABAs or agents?
- What is the difference between Auto Response and Template in Send WhatsApp?
- How do I use the Data Profile Export?
- Where can I see execution logs and execution count?
- How do I add a new workflow from the Manage page?
- What file format is used for Export/Import?
- How do I create a workflow that waits for user reply?
- What are the keyboard shortcuts for the canvas?
- How do I reorder or delete nodes?
- What is Variable state in Settings?
- How do I use variables in the API Management (Query Params, Headers, Body)?
- Can I use WhatsApp Flows and Workflow Builder together?
- How do I use the Node Guide in the builder?
- What is the Template Library and Create from Library?
- How do I handle “Failed” and “Invalid” ports?
- Why do messages not send from a workflow?
- Why is my workflow not executing automatically?
- Why are my templates not loading in the workflow?
- What is the Modify Variable node?
- How do I use the List node?
- How do I use the Reply Buttons node?
- What is the Media Carousel node?
- How do I route support messages by keyword?
- How do I create a customer onboarding sequence?
- How do I create an OTP verification workflow?
- What are the port colours and what do they mean?
- Why does Delete on Manage not remove the row?
- How does workflow status (Draft / Active / Inactive / Deleted) work?
- What is WorkFlow Data (Variable / Data Profile data)?
- What is User State and how do I use it?
- Why is Save blocked even though my canvas looks complete?
- How do I clone an existing workflow?
- How do I export and import a workflow?
- What is the Data Profile and where is it used?
- How do I use the Test Journey widget?
- How do Condition nodes work?
- What is the Delay node and how do I configure it?
- What is the Agent Transfer node?
- How do I use the API Connect node?
- What are System and Data Profile variables?
- How do variables work in workflows?
- What are Collect Input (Ask) nodes?
- How do I use the Send WhatsApp node?
- What is the Starting Node and can I delete it?
- What node types are available?
- What is Workflow Expiry and Message for expiry?
- What are Reset, Cancel, and Clean localcache keywords?
- What is Workflow Config and why is it required before save?
- How do I connect nodes on the canvas?
- How do I create my first workflow?
- How do I access the Workflow Builder?
- What is the Workflow Builder?